Frequently Asked Questions

A Digital Signature Certificate is usually issued to users with a validity of 1, 2 and 3 years. If the user wishes to check the validity and expiry date of Digital Signature Certificate, follow the steps:
Step 1: Start by inserting your DSC dongle in your computer.
Step 2: Install the particular/preferred DSC drivers in your system(If the driver is already installed, ignore this step)
Step 3: Open your DSC application and can view your certificate.
Step 4: Can also contact to your DSC vendor.

A digital signature dongle device is a password-protected physical device that stores your digital signature certificate. It helps you to authenticate your identity and sign documents electronically. It also improves the security and integrity of your digital signature by preventing unauthorized access or tampering.
To procure a digital signature dongle device, you need to purchase it from a trusted Certifying Authority that issues digital signature certificates. You can choose from different types DSC vendors such as e Pass, e Mudra, etc.

To access the settings for configuring digital signature in BUSY, you can follow these steps:
Step 1: Open BUSY and go to the Administration tab.
Step 2: Click on the Configuration option and select Features / Options.
Step 3: Click on the General tab and look for the option “Apply Digital Signatures in Invoice/Document”.button, you will find the settings to configure it.
Step 4: Set this option to Y and click on the Configuration button. This will open the settings window for digital signature.

To install your DSC (Digital Signature Certificate) for BUSY, you will need to obtain the DSC from a provider in your area. Once you have the DSC, you can install it by following the instructions provided by the DSC provider. Typically, the installation process involves downloading and running a setup file or importing the digital certificate into your computer's certificate store. If you encounter any issues during the installation, it is recommended to contact the DSC provider for assistance.

To validate the digital signature in the invoice, you need to follow the below steps:
Step 1: After exporting a PDF file from BUSY,
Step 1: Open the pdf file and right click on the question mark showing the validity unknown.
Step 1: Click on Show Signature Properties.
Step 1: Click on Show Signer’s Certificate and select Trust.
Step 1: Click Add to Trusted Identities and click OK.
Step 1: Select all the check boxes for the new window and click OK.

To install a digital signature dongle for BUSY Accounting software follow below steps:
Step1: First you need to attach DSC dongle in the system
Step2: Next, go to the file explorer where your Digital Signature Certificate is visible, and proceed by double-clicking on the DSC file
Step3: Now proceed to install the setup, which may take a few minutes and once the installation process is complete, you can then proceed to attach the DSC in BUSY.

If the system is running slow while trying export invoice with Digital Signature , you may need to check some following things:
1.Your system's performance and try to improve it.
2.You can also try closing other programs and applications running in the background to free up resources and improve performance.
3.You can reinstall your Digital signature setup.
4: You can reinstall PDF reader and make sure PDF reader should have preference for Digital signature validate.

To ensure your Digital Signature Certificate (DSC) works properly, have full access to export documents, connect the DSC device to your Windows system, and log in with valid credentials.
Steps for Superuser:
1.Log in as a superuser.
2.Go to administration.
3.Open users and access the required user profile.
4.Search for allow to digitally sign documents and set this option to yes.
If you got the full access so no need to login with superuser or main user.

The benefits of using a digital signature include increased security, authenticity, and efficiency in document signing. Digital signatures provide a tamper-proof way to verify the integrity of documents, ensuring that they have not been altered. They also provide proof of the signer's identity, reducing the risk of fraud. Additionally, digital signatures streamline the signing process, eliminating the need for physical paperwork and allowing for faster and more convenient document exchange.

To apply the Trust options after ticking them, follow these steps:
1.Click on Add to trusted certificates tab.
2.Press OK.
3.Check the option Use this certificate as a trusted root.
4.Click on Certified Documents.
5.Check all options, including Execute dynamic content embedded in a certified document and Execute high-privilege JavaScripts embedded in a certified document.
Also, check Perform privileged system operations (networking, printing, file access, etc). Then press ok and validate the signature.