Frequently Asked
Questions
Find Solutions to Common Issues Related to features - general audit
Can different user accounts have different signatures?
You can specify more than one image in user image folder, conditional name of images should be same as the name of users in BUSY.
Audit trail impact on BUSY performance?
Amswer: There will be slight impact on performance of BUSY by enabling Audit trail option as audit trail log utilize storage space with your data
Why am I getting an error that the document cannot be signed in BUSY?
You may be getting an error that the document cannot be signed in BUSY due to issues with the reading certificate of digital signature
Is there any log or audit trail maintained for cancelled bills?
Yes, an active user log feature is available to maintain canceled bill history in BUSY.
In BUSY, we have cancelled vouchers report also in BUSY.
Is there an option to disable the re-authentication prompts in BUSY?
Yes, there is an option to disable the re-authentication prompts in BUSY. Once the email id is configured and re auhenticate google drive email
Are there notifications sent out when certain invoices are changed?
Yes there is a event notification feature that is available in BUSY,by using these feature you will get notifications when your invoices are changed
What all actions are tracked in audit trail?
The audit trail reports showing following activities like creation, modification, deletion and other information of transaction , masters, accounting/inventory entries and payroll day book
I heard there is a new mandatory audit requirement for BUSY users. What do I need to do?
Yes, there is a new mandatory audit trial requirement for BUSY users. You need to enable it and configure it in your system.
I think there is a problem with the Windows display settings affecting BUSY, what should I do?
To fix the issue with the Windows display settings affecting BUSY, you can try increasing the screen resolution. The default resolution is 1366x768.
Does the audit trail capture who made changes and can history be deleted?
Yes, the audit trail in BUSY captures who made changes to transactions. The history can be deleted by clicking the "Delete History" button.