Frequently Asked
Questions

Q: What's the procedure for adjusting inventory discrepancies between head office and branch office?

If any inventory discrepancies between head office and branch office, then you can use these steps for adjust them properly: Step 1: Ensure that all the material centres properly tag to that branch. Step 2: Make sure approriate voucher series tagged in branch office. Step 3: Can pass Stock Transfer voucher to adjust the products Qty. between Head office and Branch office. Step 4: If any mismatch you need to pass some stock adjustment vouchers such as “Physical Stock” and “Stock Journal”. These vouchers allow you to generate or consume any stock quantity if needed. Step 5: After done all the steps again sync HO & BO data and check.

Q: Purchase Type Sync Issue ?

To troubleshoot the data synchronization issue between the Head Office and Branch Office for Purchase Type, follow these steps: 1.Ensure you have a valid internet connection for syncing data across different locations. 2.VeriFinancial Year the presence of a valid and active static IP. 3.Check if the necessary port (e.g., 1433 for SQL) is open; if not, perform port forwarding on the router. 4.Ensure the port is not blocked by the firewall or antivirus; unblock if necessary. 5.Confirm you have valid access permissions to sync data between HO and BO. 6.Ensure that the latest release of BUSY is installed on both HO and BO; if not, download and install the latest setup.

Q: When I try to sync data between my BO and HO in BUSY, I get a message of configuration does not match. What should I do?

If you are getting an error of configuration does not match while syncing data between BO and HO, then you need to check all configuration should be match and if make changes in any voucher series configuration then you should run the process of Read Head Office Configuration in BO by using these steps: Step 1: Go to Administration then click on Configuration. Step 2: Select Features / Options and click on Enterprise Features. Step 3: Click on configuration button next to Enable HO / BO Data Sync feature. Step 4: Now, click on Read Head Office Configuration and wait for the process and then save.

Q: How do I handle branch-specific inventory replenishment and reorder processes?

To handle branch-specific inventory replenishment and reorder processes, you should follow these steps: Step 1: Create a separate material center for every branch and select it when recording transactions. This will help you to track the inventory of each branch separately. Step 2: Set the critical levels for each material center in the item master. This will help you to identify the minimum, maximum & reorder stock levels for each branch. Step 3: Check the Reorder Level report for each material center and plan your orders accordingly. This will help you to replenish the inventory of each branch based on the demand and supply.

Q: Transferring items between branches and voucher group creation?

To transfer items between branches in BUSY, first you have to enable data synchronization option from head office company and enable creation and modification option as per requirement and do synchronization items from HO to BO from the given steps Step 1 Go on administration Step 2 Click on data export import Step 3 Click on bulk data updation to BO Step 4 Click on mastes and send Step 5 Then received data in HO company Step 6 After that if any item is created in BO, then it will come in HO and then it will synchronize to other branches

Q: I want to transfer or share data between my offices in Delhi and Rajasthan in BUSY. What is the process to do this?

To transfer or share data between your offices in Delhi and Rajasthan in BUSY, you need to check the below option: Option1: 1. You need to configure and sync the data between the head office and branch office systems as per your office's requirements in Delhi and Rajasthan. 2. Ensure that the data syncing process is set up correctly and that the necessary firewall rules are in place. 3. This will allow seamless data syncing and enable you to transfer or share data from all office locations in Delhi and Rajasthan. Option2: You can also shift to BUSY online to view invoices from multiple office locations.

Q: Some of our reports are showing redundant or duplicate transactions. How can we avoid this?

Here are some suggestions on how to avoid or resolve this problem in BUSY: Step 1: Review the voucher entry process to make sure each transaction is recorded only once. Step 2: Entering voucher numbers, double-check that you are not using the same number for different transactions. Step 3 : Check the import file for any errors or issues that might be leading to the creation of duplicate transactions. Step 4: Verify the transaction dates ,entering transactions with the same details on different dates. Step 5: Reconcile duplicate entries or missing transactions. Step 6: You can filter by date, voucher type, or other relevant criteria.

Q: How can I assign specific users to particular branches for restricted data access in BUSY?

For Assigning user to particular branch, you need to select that user in Branch master by the below mentioned steps:- Step 1: Go to Administration Step 2: Configuration Step 3: Features & options Step 4: Enterprise Step 5: Enable multi branch option Step 6: Provide name of Branch/ Modify Branch master Step 7: Enbale option Material centre/Voucher series and User. It will auto create all three things and will tagg the same in branch. Or If you wants to modify user in branch details then need to tag branch name in user master. From 1. Administration 2. User 3. Modify 4. Now tag branch name in it.

Q: How do I handle multi-branch cash flow forecasting and financial planning?

To forecast the cash flow for each branch, you can use the Cash Flow report under the MIS Report option in the Display menu. You can select the branch name and the period to view the cash inflows and outflows for each branch. To view the financial statements for each branch, such as Balance Sheet, Profit and Loss, etc., you can use the Final Result option in the Display menu. You can select the branch name and the period to view the financial performance and position of each branch. This will help you to plan your finances accordingly.

Q: I can see the new store/party I created in the head office but not the branch. What do I need to do to make it visible in the branch too?

If you can see the new store or party that you created in the head office but not in the branch, and if you want to make it visible in the branch too, You need to sync your data from the head office to the branch office. For this, you need to follow the below steps: Go to Administration, then select Data Export Import, then select Bulk Data Updation to BO, then select Masters. then select account and specify the branch name, and click OK to sync the data. Then you can see the store or party that you created.

Find Solutions to Common Issues Related to features - ho bo

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Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

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Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

What's the procedure for adjusting inventory discrepancies between head office and branch office?

If any inventory discrepancies between head office and branch office, then you can use these steps for adjust them properly:
Step 1: Ensure that all the material centres properly tag to that branch.
Step 2: Make sure approriate voucher series tagged in branch office.
Step 3: Can pass Stock Transfer voucher to adjust the products Qty. between Head office and Branch office.
Step 4: If any mismatch you need to pass some stock adjustment vouchers such as “Physical Stock” and “Stock Journal”. These vouchers allow you to generate or consume any stock quantity if needed.
Step 5: After done all the steps again sync HO & BO data and check.

Purchase Type Sync Issue ?

To troubleshoot the data synchronization issue between the Head Office and Branch Office for Purchase Type, follow these steps:
1.Ensure you have a valid internet connection for syncing data across different locations.
2.VeriFinancial Year the presence of a valid and active static IP.
3.Check if the necessary port (e.g., 1433 for SQL) is open; if not, perform port forwarding on the router.
4.Ensure the port is not blocked by the firewall or antivirus; unblock if necessary.
5.Confirm you have valid access permissions to sync data between HO and BO.
6.Ensure that the latest release of BUSY is installed on both HO and BO; if not, download and install the latest setup.

When I try to sync data between my BO and HO in BUSY, I get a message of configuration does not match. What should I do?

If you are getting an error of configuration does not match while syncing data between BO and HO, then you need to check all configuration should be match and if make changes in any voucher series configuration then you should run the process of Read Head Office Configuration in BO by using these steps:
Step 1: Go to Administration then click on Configuration.
Step 2: Select Features / Options and click on Enterprise Features.
Step 3: Click on configuration button next to Enable HO / BO Data Sync feature.
Step 4: Now, click on Read Head Office Configuration and wait for the process and then save.

How do I handle branch-specific inventory replenishment and reorder processes?

To handle branch-specific inventory replenishment and reorder processes, you should follow these steps: 
Step 1: Create a separate material center for every branch and select it when recording transactions. This will help you to track the inventory of each branch separately.
Step 2: Set the critical levels for each material center in the item master. This will help you to identify the minimum, maximum & reorder stock levels for each branch.
Step 3: Check the Reorder Level report for each material center and plan your orders accordingly. This will help you to replenish the inventory of each branch based on the demand and supply.

Transferring items between branches and voucher group creation?

To transfer items between branches in BUSY, first you have to enable data synchronization option from head office company and enable creation and modification option as per requirement and do synchronization items from HO to BO from the given steps
 Step 1 Go on administration
 Step 2 Click on data export import
 Step 3 Click on bulk data updation to BO
 Step 4 Click on mastes and send
 Step 5 Then received data in HO company
 Step 6 After that if any item is created in BO, then it will come in HO and then it will synchronize to other branches

I want to transfer or share data between my offices in Delhi and Rajasthan in BUSY. What is the process to do this?

To transfer or share data between your offices in Delhi and Rajasthan in BUSY, you need to check the below option:
Option1:
1. You need to configure and sync the data between the head office and branch office systems as per your office's requirements in Delhi and Rajasthan.
2. Ensure that the data syncing process is set up correctly and that the necessary firewall rules are in place.
3. This will allow seamless data syncing and enable you to transfer or share data from all office locations in Delhi and Rajasthan.
Option2:
You can also shift to BUSY online to view invoices from multiple office locations.

Some of our reports are showing redundant or duplicate transactions. How can we avoid this?

Here are some suggestions on how to avoid or resolve this problem in BUSY:
Step 1: Review the voucher entry process to make sure each transaction is recorded only once.
Step 2: Entering voucher numbers, double-check that you are not using the same number for different transactions.
Step 3 : Check the import file for any errors or issues that might be leading to the creation of duplicate transactions.
Step 4: Verify the transaction dates ,entering transactions with the same details on different dates.
Step 5: Reconcile duplicate entries or missing transactions.
Step 6: You can filter by date, voucher type, or other relevant criteria.

How can I assign specific users to particular branches for restricted data access in BUSY?

For Assigning user to particular branch, you need to select that user in Branch master by the below mentioned steps:-
Step 1: Go to Administration
Step 2: Configuration
Step 3: Features & options
Step 4: Enterprise
Step 5: Enable multi branch option
Step 6: Provide name of Branch/ Modify Branch master
Step 7: Enbale option Material centre/Voucher series and User. It will auto create all three things and will tagg the same in branch. 
Or
If you wants to modify user in branch details then need to tag branch name in user master.
From 1. Administration 
 2. User
 3. Modify
 4. Now tag branch name in it.

How do I handle multi-branch cash flow forecasting and financial planning?

To forecast the cash flow for each branch, you can use the Cash Flow report under the MIS Report option in the Display menu. You can select the branch name and the period to view the cash inflows and outflows for each branch. 
To view the financial statements for each branch, such as Balance Sheet, Profit and Loss, etc., you can use the Final Result option in the Display menu. You can select the branch name and the period to view the financial performance and position of each branch. This will help you to plan your finances accordingly.

I can see the new store/party I created in the head office but not the branch. What do I need to do to make it visible in the branch too?

If you can see the new store or party that you created in the head office but not in the branch, and if you want to make it visible in the branch too,
You need to sync your data from the head office to the branch office. For this, you need to follow the below steps:
Go to Administration, then select Data Export Import, then select Bulk Data Updation to BO, then select Masters.
then select account and specify the branch name, and click OK to sync the data. Then you can see the store or party that you created.

Frequently AskedQuestions