Frequently Asked
Questions

Q: How do I enable the multi-branch feature in BUSY?

If you want to enable Multi Branch feature in BUSY, you can follow these steps: Step 1: Go to Administration and click on configuration. Step 2: Select Features / Options and click on Enterprise Features. Step 3: Set Y on "Enable Multi Branch Details" to enable that and click on Branch Details to add your branch.

Q: Managing multi-branch inventory best practices?

If you want to manage multi branch inventory then follow the given steps Step 1 First create voucher series group for all branches Step 2 Then synchronize item in all branches Step 3 Mention opening balance if available in respective branch Step 4 use sale and purchase transaction between HO to BO, BO to BO

Q: Sudden data sync issues and prerequisites for sync?

If you are facing any issue in data synchronization between HO and BO Kindly check some troubleshooting steps Step 1 First check internet should be stable and proper in HO and BO Step 2 Check server information properly mentioned in BO to synchronize data For further query please contact to our support helpline number 01140964096

Q: How do I enable multi-branch features in BUSY?

If you want to enable Multi Branch feature in BUSY, you can follow these steps: Step 1: Go to Administration and click on configuration. Step 2: Select Features / Options and click on Enterprise Features. Step 3: Set Y on "Enable Multi Branch Details" to enable that and click on Branch Details to add your branch.

Q: What is the "update master balance and regenerate master help file" option and how do I use it to sync items between offices?

update master balance and regenerate master help file is used for when there is mismatch or issue in master balances or if you chnages in masters then for refresh that all changes or issue we run the both utilities. also there is no need to user both utilities to sync items between branch offices.

Q: My accounts receivable report numbers don't match my actual receivables. Is there a way to re-sync this data?

If the numbers in the Account Receivable report do not match between the head office and branch office data, consider resyncing data from the exchange data with the head office through the Data Export Import tab. If the issue persists, it may be necessary to review and reconcile your transactions to identify any discrepancies.

Q: I already have a branch named Morsarai in BUSY. How do I transfer stock from the main branch to the Morsarai branch?

To transfer stock to the Morsarai branch in BUSY from the main branch follow these steps 1. go to the Stock Transfer option under transaction menu 2. add new Stock Transfer entry. 2.select the main branch as the source and Morsarai branch as the destination. 3.Fill in the necessary details and save the transfer entry.

Q: How to choose the address directly instead of changing it every time for different branches of same client

Pls Follow the Below Steps : Step 1: Administration Step 2: Configuration Step 3: Features and Options Step 4: Enterprises Step 5: Enable the Multi Branch Details Step 6: Create Branch and Specify the Branch details like GST Number, Address Etc. Step 7: Open the Company from the Branch and Take Print then Branch Details will show in Print.

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Some transactions done in certain voucher series are not visible to users in my branch. How can I make them visible?

Some transactions done in certain voucher series are not visible to users in branch then follow these steps 
1. go to the configuration under administration menu
2. then open voucher series configuration 
3. select voucher series group management 
4. tage that series under other series group which is tagged in users configuration and save it

How do I enable the multi-branch feature in BUSY?

If you want to enable Multi Branch feature in BUSY, you can follow these steps:
Step 1: Go to Administration and click on configuration. 
Step 2: Select Features / Options and click on Enterprise Features. 
Step 3: Set Y on "Enable Multi Branch Details" to enable that and click on Branch Details to add your branch.

Managing multi-branch inventory best practices?

If you want to manage multi branch inventory then follow the given steps
 Step 1 First create voucher series group for all branches
 Step 2 Then synchronize item in all branches
 Step 3 Mention opening balance if available in respective branch
 Step 4 use sale and purchase transaction between HO to BO, BO to BO

Sudden data sync issues and prerequisites for sync?

If you are facing any issue in data synchronization between HO and BO
 Kindly check some troubleshooting steps
 Step 1 First check internet should be stable and proper in HO and BO
 Step 2 Check server information properly mentioned in BO to synchronize data
 For further query please contact to our support helpline number 01140964096

How do I enable multi-branch features in BUSY?

If you want to enable Multi Branch feature in BUSY, you can follow these steps:
Step 1: Go to Administration and click on configuration. 
Step 2: Select Features / Options and click on Enterprise Features. 
Step 3: Set Y on "Enable Multi Branch Details" to enable that and click on Branch Details to add your branch.

What is the "update master balance and regenerate master help file" option and how do I use it to sync items between offices?

update master balance and regenerate master help file is used for when there is mismatch or issue in master balances or if you chnages in masters then for refresh that all changes or issue we run the both utilities. also there is no need to user both utilities to sync items between branch offices.

I am getting errors when trying to export data or do bulk updates to my branches. What could be causing this?

getting errors when trying to export data or do bulk updates to branches the reason is 
1. make sure that head office configuration match with all branches configuration. 
2. the voucher series , material center and user tag with relevant branches.
3. check network connectivity and also check TCP port 1433 is open or not.

My accounts receivable report numbers don't match my actual receivables. Is there a way to re-sync this data?

If the numbers in the Account Receivable report do not match between the head office and branch office data, consider resyncing data from the exchange data with the head office through the Data Export Import tab. If the issue persists, it may be necessary to review and reconcile your transactions to identify any discrepancies.

I already have a branch named Morsarai in BUSY. How do I transfer stock from the main branch to the Morsarai branch?

To transfer stock to the Morsarai branch in BUSY from the main branch follow these steps 
1. go to the Stock Transfer option under transaction menu
2. add new Stock Transfer entry.
2.select the main branch as the source and Morsarai branch as the destination. 
3.Fill in the necessary details and save the transfer entry.

How to choose the address directly instead of changing it every time for different branches of same client

Pls Follow the Below Steps :
Step 1: Administration
Step 2: Configuration
Step 3: Features and Options
Step 4: Enterprises
Step 5: Enable the Multi Branch Details 
Step 6: Create Branch and Specify the Branch details like GST Number, Address Etc.
Step 7: Open the Company from the Branch and Take Print then Branch Details will show in Print.

Frequently AskedQuestions