Frequently Asked
Questions
Find Solutions to Common Issues Related to features - ho bo
How do I troubleshoot and resolve sync issues between branches?
If you’re facing issues with data synchronization between the Head Office (HO) and Branch Office (BO), you can try the following troubleshooting steps: Before doing anything make sure to take latest backup of your both companies.
1.Check Internet Connectivity: Ensure that both systems have proper internet connectivity. To verify this, navigate to the branch office configuration and click on “Check Connection”.
2. Open Required Ports: If the head office is located at a different place, make sure that the required port is open on the HO internet router.
3. Runtime Error (RTE) Troubleshooting: If you encounter any runtime errors while syncing data, ensure that BUSY is open as an Administrator.
4. Company Configuration Error: If you receive any error related to company configuration, ensure that all configurations are the same in both companies..
5. Data Sync Explorer: Check the Data Sync Explorer on the Head Office under the “Data Export Import” tab. If you find any entries, investigate the reason for the sync failure and correct them accordingly.
6. Rights Assignment: Verify that the rights are properly assigned as per the requirements.
Further you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
How can I troubleshoot errors in data synchronization?
If you’re facing issues with data synchronization between the Head Office (HO) and Branch Office (BO), you can try the following troubleshooting steps: Before doing anything make sure to take latest backup of your both companies.
1.Check Internet Connectivity: Ensure that both systems have proper internet connectivity. To verify this, navigate to the branch office configuration and click on “Check Connection”.
2. Open Required Ports: If the head office is located at a different place, make sure that the required port is open on the HO internet router.
3. Runtime Error (RTE) Troubleshooting: If you encounter any runtime errors while syncing data, ensure that BUSY is open as an Administrator.
4. Company Configuration Error: If you receive any error related to company configuration, ensure that all configurations are the same in both companies..
5. Data Sync Explorer: Check the Data Sync Explorer on the Head Office under the “Data Export Import” tab. If you find any entries, investigate the reason for the sync failure and correct them accordingly.
6. Rights Assignment: Verify that the rights are properly assigned as per the requirements.
Further you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
How do I troubleshoot auto-sync errors?
If you’re facing issues with data synchronization between the Head Office (HO) and Branch Office (BO), you can try the following troubleshooting steps: Before doing anything make sure to take latest backup of your both companies.
1.Check Internet Connectivity: Ensure that both systems have proper internet connectivity. To verify this, navigate to the branch office configuration and click on “Check Connection”.
2. Open Required Ports: If the head office is located at a different place, make sure that the required port is open on the HO internet router.
3. Runtime Error (RTE) Troubleshooting: If you encounter any runtime errors while syncing data, ensure that BUSY is open as an Administrator.
4. Company Configuration Error: If you receive any error related to company configuration, ensure that all configurations are the same in both companies..
5. Data Sync Explorer: Check the Data Sync Explorer on the Head Office under the “Data Export Import” tab. If you find any entries, investigate the reason for the sync failure and correct them accordingly.
6. Rights Assignment: Verify that the rights are properly assigned as per the requirements.
Further you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
How can I troubleshoot data synchronization issues?
If you’re facing issues with data synchronization between the Head Office (HO) and Branch Office (BO), you can try the following troubleshooting steps: Before doing anything make sure to take latest backup of your both companies.
1.Check Internet Connectivity: Ensure that both systems have proper internet connectivity. To verify this, navigate to the branch office configuration and click on “Check Connection”.
2. Open Required Ports: If the head office is located at a different place, make sure that the required port is open on the HO internet router.
3. Runtime Error (RTE) Troubleshooting: If you encounter any runtime errors while syncing data, ensure that BUSY is open as an Administrator.
4. Company Configuration Error: If you receive any error related to company configuration, ensure that all configurations are the same in both companies..
5. Data Sync Explorer: Check the Data Sync Explorer on the Head Office under the “Data Export Import” tab. If you find any entries, investigate the reason for the sync failure and correct them accordingly.
6. Rights Assignment: Verify that the rights are properly assigned as per the requirements.
Further you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
I tagged a user to a specific branch in BUSY but they are still able to access data from the head office. What am I doing wrong?
Some details are need to verify. Here are the steps , please follow :
Step 1:Administration
Step 2:Configuration
Step 3: Features & options
Step 4: Enterprise
Step 5: Now enable HO/BO data sync option and select its status as Breach Office
Step 6: Now click on configuration button
Step 7:Mention Ho server info as per the HO.
Step 8: Mention Bo details (company information)
Step 9: Then click on read head office configuration
Step 10:Now click on read head office configuration.
In HO-BO data sync we can check below step for checking connectivity:
Step1. Check the static ip is connecting to the client machine or not.
for checking it you can type static ip of HO in BO's run command. By typing
e.g. Ping (Static IP) -t . If it connects then data will sync with HO.
Step 2.Check open port status: Here you need to check port status from google chrome.
1433 port should open in your static ip.
Step 3. Ensure that the network connection between the head office and branch office is
stable and reliable, with sufficient bandwidth to handle the data synchronization.
Step 4. Can create inbount and outbound rules in the firewall of HO and BO.
What are the best practices for data synchronization between head office and branch office in BUSY?
Here are some of the best practices for data synchronization between head office and branch office in BUSY:
1. Branch Creation: When creating a branch, make sure to tag the voucher series group and master series group properly, and enter the correct details such as GSTIN, address, etc..
2. Data Sync Configuration: In the head office, assign the appropriate rights to the branch office and the head office for creating and modifying vouchers and masters.
3. Connectivity: Ensure that there is a stable and proper connectivity between the head office and the branch office while syncing data. If HO and BO connected through WAN then required port should be open on internet router in Head Office.
4. Sync Timming: Sync data regularly to avoid syncing data in bulk, which may cause errors or delays.
5. Review your data: Monitor your data regularly to ensure that there is no discrepancy between the head office and the branch office. You can use the "Data Sync Explorer" feature in BUSY to check if there are any issues in syncing.
6. Run as Admin: Run BUSY as an administrator mode on both systems to avoid any permission error.
What are the best practices for data synchronization between head office and branch office?
Here are some of the best practices for data synchronization between head office and branch office in BUSY:
1. Branch Creation: When creating a branch, make sure to tag the voucher series group and master series group properly, and enter the correct details such as GSTIN, address, etc..
2. Data Sync Configuration: In the head office, assign the appropriate rights to the branch office and the head office for creating and modifying vouchers and masters.
3. Connectivity: Ensure that there is a stable and proper connectivity between the head office and the branch office while syncing data. If HO and BO connected through WAN then required port should be open on internet router in Head Office.
4. Sync Timming: Sync data regularly to avoid syncing data in bulk, which may cause errors or delays.
5. Review your data: Monitor your data regularly to ensure that there is no discrepancy between the head office and the branch office. You can use the "Data Sync Explorer" feature in BUSY to check if there are any issues in syncing.
6. Run as Admin: Run BUSY as an administrator mode on both systems to avoid any permission error.
How can I ensure data accuracy and consistency during synchronization?
To ensure data accuracy and consistency during synchronization in BUSY you can follow these steps:
1. Branch Creation: When creating a branch, make sure to tag the voucher series group and master series group properly, and enter the correct details such as GSTIN, address, etc..
2. Data Sync Configuration: In the head office, assign the appropriate rights to the branch office and the head office for creating and modifying vouchers and masters.
3. Connectivity: Ensure that there is a stable and proper connectivity between the head office and the branch office while syncing data. If HO and BO connected through WAN then required port should be open on internet router in Head Office.
4. Sync Timming: Sync data regularly to avoid syncing data in bulk, which may cause errors or delays.
5. Review your data: Monitor your data regularly to ensure that there is no discrepancy between the head office and the branch office. You can use the "Data Sync Explorer" feature in BUSY to check if there are any issues in syncing.
6. Run as Admin: Run BUSY as an administrator mode on both systems to avoid any permission error.
How do I set up data synchronization between more than two offices or branches in BUSY?
For data setup in 2 location we need to create HO and BO. and both need to be confiure.
"Multibranch option in BUSY for maintaining the same we need Enterprise edition.
In this we can maintain different location wise data for every branch. And then after doing transaction we can check reports as per location wise.
Follow Below Steps(HO)
Step 1:- Administration
Step 2:- Configuration
Step 3:- Features & options
Step 4:- Enterprise
Step 5:- Enable multi branch option
Step 6:- Provide name of Branch
Step 7:- Enbale option Material centre/Voucher series and User. It will auto create all three things and will tagg the same in branch.
Step 8:- Now enable HO/BO data sync option and select its status as Head Office
Note: HO's License must be run on EC model.
Steps for BO
Step 1:- Administration
Step 2:- Configuration
Step 3:- Features & options
Step 4:- Enterprise
Step 5:- Now enable HO/BO data sync option and select its status as Breach Office
Step 6:- Now click on configuration button
Step 7:- Mention Ho server info as per the HO.
Step 8:- Mention Bo details (company information)
Step 9:- Then click on read head office configuration
Step 10:- Now click on read head office configuration."
How can I ensure data privacy and compliance while using BUSY for multi-branch operations?
To protect your BUSY & Data from loss or damage, you can follow these steps:
Step 1: Install and update an antivirus software on your system that can scan and remove any suspicious or malicious activities that might harm your data.
Step 2: Set the permissions for your drives and data folder so that only you or authorized users can access, modify, or delete them. You can use the Windows security settings or a third-party software to do this.
Step 3: In BUSY, create a strong username and password for your data that is hard to guess or crack. Do not share your Super or Admin credentials with anyone else. Create sub-users and assign them limited rights according to their roles and responsibilities.
Step 4: Backup your data regularly, either manually or automatically, to a safe location such as a hard disk, a pen drive,etc. You can use the "BUSY Agent" application, which allows you to store your backup files on Google Drive as well.
Step 5: Update your software regularly and remove old setups from control panel.
