Frequently Asked
Questions

Q: If I delete a voucher in the main/parent branch in BUSY, will it also delete it from the child branches?

No, deleting a voucher from the main branch in BUSY does not delete it from the child branches. if you want to delete it then you need to manually delete those transaction from branch.

Q: A supplier/customer is not showing up in one of my stores after syncing data. What should I do?

You should check if the supplier/customer is added to the correct store and if the data is synced properly. If the issue persists, try syncing the data again or contact customer support for assistance.

Q: Can you provide guidance on registering multiple business locations under a single GST number within BUSY?

You can create multiple branches for the same GST number and can work accordingly To configure HO and BO, kindly contact to our customer support team or you can contact to your BUSY partner

Q: I'm not very technical can you walk me through the basic steps for setting up and troubleshooting my office connectivity?

BUSY can provide guidance on troubleshooting and fixing issues related to software and applications, we not provide internet connection setup or maintenance related support, for that you need to contact with IT person

Q: I am unable to remove restrictions in BUSY. How can I remove restrictions without access to the HO company?

Unfortunately, it is not possible to remove restrictions in BUSY without access to the HO company. You will need to contact the HO company to request access or permission to remove the restrictions.

Q: Is there a limit to the number of client machines that can access the BUSY server for synchronization?

There are no limit to the number of machines that can access the BUSY server for synchronization No of clients machines depend on how much licenses you have to access the server system

Q: How do I maintain separate ledger balances for each branch within BUSY?

To maintain separate legder branch wise. You can create separate accounts in each brach and you can use master series group option from enterpise feature. So that other branch can not see those ledger.

Q: How to resolve unable to sync data?

To open any port from your router you can contact your internet provider they will help you to do the same after this process we need to re check by synchronising data.

Find Solutions to Common Issues Related to features - ho bo

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

If I delete a voucher in the main/parent branch in BUSY, will it also delete it from the child branches?

No, deleting a voucher from the main branch in BUSY does not delete it from the child branches. if you want to delete it then you need to manually delete those transaction from branch.

A supplier/customer is not showing up in one of my stores after syncing data. What should I do?

You should check if the supplier/customer is added to the correct store and if the data is synced properly. If the issue persists, try syncing the data again or contact customer support for assistance.

Can you provide guidance on registering multiple business locations under a single GST number within BUSY?

You can create multiple branches for the same GST number and can work accordingly
 To configure HO and BO, kindly contact to our customer support team or you can contact to your BUSY partner

I'm not very technical can you walk me through the basic steps for setting up and troubleshooting my office connectivity?

BUSY can provide guidance on troubleshooting and fixing issues related to software and applications, we not provide internet connection setup or maintenance related support, for that you need to contact with IT person

I am unable to remove restrictions in BUSY. How can I remove restrictions without access to the HO company?

Unfortunately, it is not possible to remove restrictions in BUSY without access to the HO company. You will need to contact the HO company to request access or permission to remove the restrictions.

How do I ensure the software is using the correct units and rate types when transferring stock between locations?

ensure the software is using the correct units and rate types when transferring stock between locations you can modify item and check tax rate and unit of items is correct or not .

Is there a limit to the number of client machines that can access the BUSY server for synchronization?

There are no limit to the number of machines that can access the BUSY server for synchronization
 No of clients machines depend on how much licenses you have to access the server system

How do BUSY administration and configuration options impact the synchronization process between instances?

BUSY administration and configuration options impact the synchronization process between instances are the data impot/export option to send data to HO and BO, also we used enterprise feature to configure branch synchronization

How do I maintain separate ledger balances for each branch within BUSY?

To maintain separate legder branch wise. You can create separate accounts in each brach and
you can use master series group option from enterpise feature.
So that other branch can not see those ledger.

How to resolve unable to sync data?

To open any port from your router you can contact your internet provider they will help you to do the same after this process we need to re check by synchronising data.

Frequently AskedQuestions