Frequently Asked
Questions
Find Solutions to Common Issues Related to features - ho bo
isuse in data sync HO_BO
If You cant synch your HO BO data then their could be multiple reason
1 It could be possible that your static IP port not enabled in your server system
so check by typing on google check my port then click on first link and type the port
name and check if its shows closed then enable it through your IT person
2 It could be possible that you have made some configuration changes in your HO
or BO so due to not matching of configuration its not synching
so on branch system go to configuration menu and click on feature option then click
enterprise feature and click on branch configuration and run read HO configuration
then while the error will show check the setting you have changed and modiFinancial Year the same
in HO or BO
3 It could be possible the SQL is not running properly in server system in that case
open sql configure manager in server and restart browser and check the TCP port setting
then try
Cant Synch HO BO data
If You cant synch your HO BO data then their could be multiple reason
1 It could be possible that your static IP port not enabled in your server system
so check by typing on google check my port then click on first link and type the port
name and check if its shows closed then enable it through your IT person
2 It could be possible that you have made some configuration changes in your HO
or BO so due to not matching of configuration its not synching
so on branch system go to configuration menu and click on feature option then click
enterprise feature and click on branch configuration and run read HO configuration
then while the error will show check the setting you have changed and modiFinancial Year the same
in HO or BO
3 It could be possible the SQL is not running properly in server system in that case
open sql configure manager in server and restart browser and check the TCP port setting
then try
Cant synch the HO BO data
If You cant synch your HO BO data then their could be multiple reason
1 It could be possible that your static IP port not enabled in your server system
so check by typing on google check my port then click on first link and type the port
name and check if its shows closed then enable it through your IT person
2 It could be possible that you have made some configuration changes in your HO
or BO so due to not matching of configuration its not synching
so on branch system go to configuration menu and click on feature option then click
enterprise feature and click on branch configuration and run read HO configuration
then while the error will show check the setting you have changed and modiFinancial Year the same
in HO or BO
3 It could be possible the SQL is not running properly in server system in that case
open sql configure manager in server and restart browser and check the TCP port setting
then try
How to resolve HO_BO data sysnc issue?
If You cant synch your HO BO data then their could be multiple reason
1 It could be possible that your static IP port not enabled in your server system
so check by typing on google check my port then click on first link and type the port
name and check if its shows closed then enable it through your IT person
2 It could be possible that you have made some configuration changes in your HO
or BO so due to not matching of configuration its not synching
so on branch system go to configuration menu and click on feature option then click
enterprise feature and click on branch configuration and run read HO configuration
then while the error will show check the setting you have changed and modiFinancial Year the same
in HO or BO
3 It could be possible the SQL is not running properly in server system in that case
open sql configure manager in server and restart browser and check the TCP port setting
then try
Data is not sync what to do?
If You cant synch your HO BO data then their could be multiple reasons as below:
1. It could be possible that your static IP port not enabled in your server system
so check by typing on google check my port then click on first link and type the port
name and check if its shows closed then enable it through your IT person.
2. It could be possible that you have made some configuration changes in your HO
or BO so due to not matching of configuration its not synching
so on branch system go to configuration menu and click on feature option then click
enterprise feature and click on branch configuration and run read HO configuration
then while the error will show check the setting you have changed and modiFinancial Year the same
in HO or BO.
3. It could be possible the SQL is not running properly in server system in that case
open sql configure manager in server and restart browser and check the TCP port setting
then try.
What's the recommended process for configuring data synchronization between a head office and branches in BUSY?
"Multibranch option in BUSY for maintaining the same we need Enterprise edition.
In this we can maintain different location wise data for every branch. And then after doing transaction we can check reports as per location wise.
Follow Below Steps(HO)
Step 1:- Administration
Step 2:- Configuration
Step 3:- Features & options
Step 4:- Enterprise
Step 5:- Enable multi branch option
Step 6:- Provide name of Branch
Step 7:- Enbale option Material centre/Voucher series and User. It will auto create all three things and will tagg the same in branch.
Step 8:- Now enable HO/BO data sync option and select its status as Head Office
Note: HO's License must be run on EC model.
Steps for BO
Step 1:- Administration
Step 2:- Configuration
Step 3:- Features & options
Step 4:- Enterprise
Step 5:- Now enable HO/BO data sync option and select its status as Breach Office
Step 6:- Now click on configuration button
Step 7:- Mention Ho server info as per the HO.
Step 8:- Mention Bo details (company information)
Step 9:- Then click on read head office configuration
Step 10:- Now click on read head office configuration."
How can I troubleshoot issues with data syncing between branches?
If you’re facing issues with data synchronization between the Head Office (HO) and Branch Office (BO), you can try the following troubleshooting steps: Before doing anything make sure to take latest backup of your both companies.
1.Check Internet Connectivity: Ensure that both systems have proper internet connectivity. To verify this, navigate to the branch office configuration and click on “Check Connection”.
2. Open Required Ports: If the head office is located at a different place, make sure that the required port is open on the HO internet router.
3. Runtime Error (RTE) Troubleshooting: If you encounter any runtime errors while syncing data, ensure that BUSY is open as an Administrator.
4. Company Configuration Error: If you receive any error related to company configuration, ensure that all configurations are the same in both companies..
5. Data Sync Explorer: Check the Data Sync Explorer on the Head Office under the “Data Export Import” tab. If you find any entries, investigate the reason for the sync failure and correct them accordingly.
How can I optimize BUSY for large data syncs from head office?
To optimize BUSY for large data synchronization from the head office, Please follow the given steps
Step 1 Ensure that you have a stable and high speed internet connection at both the head office and branch offices.
Step 2 Make sure that your hardware, such as servers and computers, meets the recommended system requirements for BUSY.
Step 3 Regularly update BUSY to the latest version to take advantage of performance improvements
Step 4 Configure scheduling data synchronization from branch company so that it can be synchronize at a particular time
Step 5 If possible, use a dedicated server or computer for data syncing to avoid any interference from other tasks.
Step 6 Split large data synchronization into smaller batches to improve overall performance.
Step 7 Regularly monitor your database to ensure efficient data storage
By following these techniques, you can enhance the performance of BUSY during large data synchronization from the head office and branch office
What steps can I take to troubleshoot data synchronization errors in BUSY?
To troubleshoot data synchronization errors in BUSY, you can take the following steps:
1. Check your network connectivity and ensure that both the head office and branch office systems are connected to the internet.
2. Verify that the correct login credentials are being used for both the head office and branch office systems.
3. Make sure that the required ports for data synchronization are open and not blocked by any firewall or network settings.
4. Check for any error messages or notifications related to data synchronization and refer to BUSY's documentation or contact their customer support for specific troubleshooting steps.
5. Take a backup of your data before attempting any troubleshooting steps to avoid any potential data loss.
6. If the synchronization process gets stuck at a certain percentage, try resetting the synchronization process by saying no to the prompt about the status of existing data.
7. If the issue persists, contact BUSY's customer support for further assistance and guidance in resolving the data synchronization errors.
My reports show incorrect data after syncing between offices. How can I resolve this?
If your data is not showing correctly after syncing between head office and branch office, you can try the following steps to fix it:
Step 1: Make sure you have assigned the correct voucher series and master series group to the relevant branch.
Step 2: Check the data synchronization configuration in the head office and make sure you have given the appropriate rights for adding or modifying vouchers and masters. This will help you to sync the data accurately and securely.
Step 3: Ensure that you have a proper and stable internet connection between the head office and branch office. This will help you to sync the data smoothly and quickly.
Step 4: Check the Data Sync Explorer and see if there is any data that is not synced. This will help you to identify and resolve any errors or conflicts in the data.
Step 5: After completing all the steps, sync your data again and check if it is showing correctly.
