Frequently Asked
Questions

Q: How can I check how much each party owes me for a specific product group in BUSY

There could be several reasons why you're unable to see a particular stock report. Here are some common factors to consider: Step 1 :Check if you have the necessary permissions or access rights to view the stock report. Some reports may be restricted to specific individuals or groups within an organization. step 2 : Stock reports often have expiration dates or may become outdated over time. Ensure that you are trying to access a current and relevant report. Step 3 :If you've ruled out these common issues and are still unable to access the stock report, it may be helpful to contact the provider of the report directly or seek assistance from their customer support to troubleshoot the problem further.

Q: I am not able to see a particular stock report what may be the reason?

There could be several reasons why you're unable to see a particular stock report. Here are some common factors to consider: Step 1 :Check if you have the necessary permissions or access rights to view the stock report. Some reports may be restricted to specific individuals or groups within an organization. step 2 : Stock reports often have expiration dates or may become outdated over time. Ensure that you are trying to access a current and relevant report. Step 3 :If you've ruled out these common issues and are still unable to access the stock report, it may be helpful to contact the provider of the report directly or seek assistance from their customer support to troubleshoot the problem further.

Q: How to take backup of stock data before making any adjustments?

To take a backup of stock data before making any adjustments, you can follow these Step 1 : Open the BUSY on your computer. Step 2 :In the BUSY software, look for the option to restore data.This is usually found in the Company menu often labeled as Restore Data . Step 3 : In the restore data window, you have two options :Option 1: Copy and Paste the Path (Folder Location) If you know the exact path to the folder where your backup files are stored, simply copy the path. Please note that this backup includes the stock reports, auditing information, stock take details, and the data related to Stock and Closing Stock and other allover data backup .

Q: How can i maintain warranty with serial number in BUSY?

To maintain warranty with serial number in BUSY follow below steps: Step 1: Go to administration menu and click on configuration submenu. Step 2: Then click on feature and option and select inventory feature. Step 3: Make sure to tick on the option of serial number wise detail and click on configure box. Step 4: Then tick on the option of maintain item serial number warranty also and press ok and save the configuration. Step 5: After that go to administration menu and click on masters section and open item master in modify mode. Step 6: Here you are enable serial number wise detail as Y and select track purchase or sale warranty option as per your requirement and save the master.

Q: How do I take backup before making major changes?

To take a backup of stock data before making any adjustments, you can follow these Step 1 : Open the BUSY on your computer. Step 2 :In the BUSY software, look for the option to backup data.This is usually found in the Company menu often labeled as Backup Data . Step 3 : In the backup data window, you have two options :Option 1: Copy and Paste the Path (Folder Location) If you know the exact path to the folder where your backup files are stored, simply copy the path. Please note that this backup includes the stock reports, auditing information, stock take details, and the data related to Stock and Closing Stock and other allover data backup .

Q: How to troubleshoot issues with barcode scanning during transactions in BUSY?

Before troubleshooting, understand that there can be multiple reasons for a barcode-related error in a POS system. Begin by identifying the specific error message or issue you are encountering. Step 1 :Ensure that the item details match the information on the barcode stickers. Step 2 : Examine the item's barcode history and stock levels within your POS system. Make sure there are no discrepancies, such as missing stock or duplicated barcodes. Step 3 : If the error persists, check the user control settings on your POS system. Ensure that the User Control Setting is configured to Never Notify to prevent unnecessary prompts during barcode scanning. Step 4 : Review the configuration of the POS voucher series in your system.

Q: . How to generate invoice for installation/service orders in BUSY?

To generate an invoice for installation/service orders in BUSY, you can follow these steps: Step 1. Open BUSY and go to the Sales module. Step 2: Create Order: Enable Sales/purchase Order from Inventory menu . Step 3 : Create Sales Invoice : BUSY software allows us to convert from pick-up sales Oreder with the help of function key F11. This includes all item details information, bill sundry information of the invoice . Step 4: Review and Verify the Invoice : Need to adjust order reference in the sales invoice from the auto populate window . Double-check the information on the sales invoice to ensure accuracy and completeness. Verify that all relevant details are included and correctly calculated.

Q: What is the procedure to restore backup in BUSY?

To take a restoredof lost data before making any adjustments, you can follow these Step 1 : Open the BUSY on your computer. Step 2 :In the BUSY software, look for the option to backup data.This is usually found in the Company menu often labeled as Restored Data . Step 3 : In the Restored data window, you have two options :Option 1: Copy and Paste the Path (Folder Location) If you know the exact path to the folder where your backup files are stored, simply copy the path. Please note that this backup includes the stock reports, auditing information, stock take details, and the data related to Stock and Closing Stock and other allover data backup .

Q: The barcode scanner is not detecting the barcodes I generated in BUSY, what should I do?

Before troubleshooting, understand that there can be multiple reasons for a barcode-related error in a POS system. Begin by identifying the specific error message or issue you are encountering. Step 1 :Ensure that the item details match the information on the barcode stickers. Step 2 : Examine the item's barcode history and stock levels within your POS system. Make sure there are no discrepancies, such as missing stock or duplicated barcodes. Step 3 : If the error persists, check the user control settings on your POS system. Ensure that the User Control Setting is configured to Never Notify to prevent unnecessary prompts during barcode scanning. Step 4 : Review the configuration of the POS voucher series in your system.

Q: What is the correct way to account for sales returns of expired stock?

To accurately account for sales returns of expired stock, it's essential to follow the correct procedure. The proper method involves using a Sales Return Voucher to systematically reduce the quantity of the expired stock from your inventory records. Additionally, you should establish a dedicated material center within your accounting system specifically designed for stock damage or stock return materials. This meticulous approach ensures that the financial records accurately reflect the return of expired stock, maintaining the integrity of your inventory tracking and accounting processes. By implementing these steps, you can effectively manage and account for stock returns, especially when dealing with expired items, in a way that aligns with sound financial practices and compliance.

Find Solutions to Common Issues Related to features - inventory parameter batch serial number

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How can I check how much each party owes me for a specific product group in BUSY

There could be several reasons why you're unable to see a particular stock report. Here are some common factors to consider:
Step 1 :Check if you have the necessary permissions or access rights to view the stock report. Some reports may be restricted to specific individuals or groups within an organization.
step 2 : Stock reports often have expiration dates or may become outdated over time. Ensure that you are trying to access a current and relevant report.
Step 3 :If you've ruled out these common issues and are still unable to access the stock report, it may be helpful to contact the provider of the report directly or seek assistance from their customer support to troubleshoot the problem further.

I am not able to see a particular stock report what may be the reason?

There could be several reasons why you're unable to see a particular stock report. Here are some common factors to consider:
Step 1 :Check if you have the necessary permissions or access rights to view the stock report. Some reports may be restricted to specific individuals or groups within an organization.
step 2 : Stock reports often have expiration dates or may become outdated over time. Ensure that you are trying to access a current and relevant report.
Step 3 :If you've ruled out these common issues and are still unable to access the stock report, it may be helpful to contact the provider of the report directly or seek assistance from their customer support to troubleshoot the problem further.

How to take backup of stock data before making any adjustments?

To take a backup of stock data before making any adjustments, you can follow these 
Step 1 : Open the BUSY on your computer.
Step 2 :In the BUSY software, look for the option to restore data.This is usually found in the Company menu often labeled as Restore Data .
Step 3 : In the restore data window, you have two options
:Option 1: Copy and Paste the Path (Folder Location) If you know the exact path to the folder where your backup files are stored, simply copy the path.
Please note that this backup includes the stock reports, auditing information, stock take details, and the data related to Stock and Closing Stock and other allover data backup .

How can i maintain warranty with serial number in BUSY?

To maintain warranty with serial number in BUSY follow below steps:
Step 1: Go to administration menu and click on configuration submenu.
Step 2: Then click on feature and option and select inventory feature.
Step 3: Make sure to tick on the option of serial number wise detail and click on configure box.
Step 4: Then tick on the option of maintain item serial number warranty also and press ok and save the configuration.
Step 5: After that go to administration menu and click on masters section and open item master in modify mode.
Step 6: Here you are enable serial number wise detail as Y and select track purchase or sale warranty option as per your requirement and save the master.

How do I take backup before making major changes?

To take a backup of stock data before making any adjustments, you can follow these 
Step 1 : Open the BUSY on your computer.
Step 2 :In the BUSY software, look for the option to backup data.This is usually found in the Company menu often labeled as Backup Data .
Step 3 : In the backup data window, you have two options
:Option 1: Copy and Paste the Path (Folder Location) If you know the exact path to the folder where your backup files are stored, simply copy the path.
Please note that this backup includes the stock reports, auditing information, stock take details, and the data related to Stock and Closing Stock and other allover data backup .

How to troubleshoot issues with barcode scanning during transactions in BUSY?

Before troubleshooting, understand that there can be multiple reasons for a barcode-related error in a POS system. Begin by identifying the specific error message or issue you are encountering.
Step 1 :Ensure that the item details match the information on the barcode stickers.
Step 2 : Examine the item's barcode history and stock levels within your POS system. Make sure there are no discrepancies, such as missing stock or duplicated barcodes.
Step 3 : If the error persists, check the user control settings on your POS system. Ensure that the User Control Setting is configured to Never Notify to prevent unnecessary prompts during barcode scanning.
Step 4 : Review the configuration of the POS voucher series in your system.

. How to generate invoice for installation/service orders in BUSY?

To generate an invoice for installation/service orders in BUSY, you can follow these steps:
Step 1. Open BUSY and go to the Sales module.
Step 2: Create Order: Enable Sales/purchase Order from Inventory menu . 
Step 3 : Create Sales Invoice : BUSY software allows us to convert from pick-up sales Oreder with the help of function key F11. This includes all item details information, bill sundry information of the invoice . 
Step 4: Review and Verify the Invoice : Need to adjust order reference in the sales invoice from the auto populate window . Double-check the information on the sales invoice to ensure accuracy and completeness. Verify that all relevant details are included and correctly calculated.

What is the procedure to restore backup in BUSY?

To take a restoredof lost data before making any adjustments, you can follow these 
Step 1 : Open the BUSY on your computer.
Step 2 :In the BUSY software, look for the option to backup data.This is usually found in the Company menu often labeled as Restored Data .
Step 3 : In the Restored data window, you have two options
:Option 1: Copy and Paste the Path (Folder Location) If you know the exact path to the folder where your backup files are stored, simply copy the path.
Please note that this backup includes the stock reports, auditing information, stock take details, and the data related to Stock and Closing Stock and other allover data backup .

The barcode scanner is not detecting the barcodes I generated in BUSY, what should I do?

Before troubleshooting, understand that there can be multiple reasons for a barcode-related error in a POS system. Begin by identifying the specific error message or issue you are encountering.
Step 1 :Ensure that the item details match the information on the barcode stickers.
Step 2 : Examine the item's barcode history and stock levels within your POS system. Make sure there are no discrepancies, such as missing stock or duplicated barcodes.
Step 3 : If the error persists, check the user control settings on your POS system. Ensure that the User Control Setting is configured to Never Notify to prevent unnecessary prompts during barcode scanning.
Step 4 : Review the configuration of the POS voucher series in your system.

What is the correct way to account for sales returns of expired stock?

To accurately account for sales returns of expired stock, it's essential to follow the correct procedure. The proper method involves using a Sales Return Voucher to systematically reduce the quantity of the expired stock from your inventory records. Additionally, you should establish a dedicated material center within your accounting system specifically designed for stock damage or stock return materials. This meticulous approach ensures that the financial records accurately reflect the return of expired stock, maintaining the integrity of your inventory tracking and accounting processes. By implementing these steps, you can effectively manage and account for stock returns, especially when dealing with expired items, in a way that aligns with sound financial practices and compliance.

Frequently AskedQuestions