Frequently Asked
Questions

Q: How do I run different versions of BUSY on various laptops?

If you have a multiuser license, you should use the same version of BUSY on all the systems. Otherwise, you may face data corruption issues. Further if you still wish to install different versions on different laptops then you can install their setup if you have.

Q: Why is BUSY 18 not visible while BUSY 21 is?

Please check below steps : Step 1: BUSY 18, being an older version, due to this support discontinue . Step 2: Please complete the payment and license upgrade process . Step 3 : Installed BUSY 21 on desktop. Step 4: Complete licence file upgrade the license.

Q: I just downloaded the latest version of BUSY but it's not working properly. How can I rollback to the previous version?

If you want to roll to previous version of BUSY, then you need to install the latest version from the control panel and then install the previous version if you have setup of that version. Note: Take backup of your data before uninstalling the BUSY.

Q: Why does BUSY create so many folders in my D drive? Can you explain what each of them is for?

If you installed BUSY in the D drive then all the related files stores in the single BUSYwin folder of D drive except your data folder. If any files are showing in other drive then you can remove them after taking backup of your data.

Q: What is the procedure to transfer data to a new computer in BUSY?How to restore default print formats in BUSY?

To transfer data to a new computer in BUSY, you can take a backup of your data and restore it on the new computer. To restore default print formats, you can go to the invoice printing settings and select the option to restore default formats.

Q: What should I do if I can't extract the BUSY setup after downloading

If you can't extract the BUSY setup after downloading, follow these steps: Disable antivirus and Windows Defender on your system. Make sure you have installed a RAR file extractor. Grant permission for unknown sources. By following these steps, you should be able to extract the BUSY setup successfully.

Q: How do I check which drive BUSY is installed on?

To check which drive BUSY is installed on, right-click on the BUSY icon and select "Properties." In the Properties window, navigate to the "General" tab and look for the "Location" field. The drive where BUSY is installed will be mentioned in the Location field.

Q: Time needed for setting up BUSY?

The time needed for setting up BUSY can vary depending on the complexity of your business and the level of customization required. It typically takes a few hours to a few days to set up and configure the software according to your specific needs.

Q: Why is the download or installation process of BUSY taking too long?

The download or installation process of BUSY may take a long time due to the large file size of the software. It is important to be patient during the download process as it may vary depending on the speed of your internet connection.

Q: Uninstall and install BUSY update.

To uninstall and install the BUSY update, you need to first uninstall the old version of the software from your computer. Then, download the latest version of BUSY from the official website and install it on your computer following the installation instructions provided.

Find Solutions to Common Issues Related to installation - full setup download

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How do I run different versions of BUSY on various laptops?

If you have a multiuser license, you should use the same version of BUSY on all the systems. Otherwise, you may face data corruption issues.
 Further if you still wish to install different versions on different laptops then you can install their setup if you have.

Why is BUSY 18 not visible while BUSY 21 is?

Please check below steps : 
Step 1: BUSY 18, being an older version, due to this support discontinue .
Step 2: Please complete the payment and license upgrade process . 
Step 3 : Installed BUSY 21  on desktop. 
Step 4: Complete licence file upgrade the license.

I just downloaded the latest version of BUSY but it's not working properly. How can I rollback to the previous version?

If you want to roll to previous version of BUSY, then you need to install the latest version from the control panel and then install the previous version if you have setup of that version. 
Note: Take backup of your data before uninstalling the BUSY.

Why does BUSY create so many folders in my D drive? Can you explain what each of them is for?

If you installed BUSY in the D drive then all the related files stores in the single BUSYwin folder of D drive except your data folder. If any files are showing in other drive then you can remove them after taking backup of your data.

What is the procedure to transfer data to a new computer in BUSY?How to restore default print formats in BUSY?

To transfer data to a new computer in BUSY, you can take a backup of your data and restore it on the new computer. To restore default print formats, you can go to the invoice printing settings and select the option to restore default formats.

What should I do if I can't extract the BUSY setup after downloading

If you can't extract the BUSY setup after downloading, follow these steps:
Disable antivirus and Windows Defender on your system.
Make sure you have installed a RAR file extractor.
Grant permission for unknown sources.
By following these steps, you should be able to extract the BUSY setup successfully.

How do I check which drive BUSY is installed on?

To check which drive BUSY is installed on, right-click on the BUSY icon and select "Properties." In the Properties window, navigate to the "General" tab and look for the "Location" field. The drive where BUSY is installed will be mentioned in the Location field.

Time needed for setting up BUSY?

The time needed for setting up BUSY can vary depending on the complexity of your business and the level of customization required. It typically takes a few hours to a few days to set up and configure the software according to your specific needs.

Why is the download or installation process of BUSY taking too long?

The download or installation process of BUSY may take a long time due to the large file size of the software. It is important to be patient during the download process as it may vary depending on the speed of your internet connection.

Uninstall and install BUSY update.

To uninstall and install the BUSY update, you need to first uninstall the old version of the software from your computer. Then, download the latest version of BUSY from the official website and install it on your computer following the installation instructions provided.

Frequently AskedQuestions