Frequently Asked
Questions
Find Solutions to Common Issues Related to installation - full setup download
I want to downgrade to the previous version of BUSY. Will my data be retained if I do so?
If you want to downgrade to a previous version of BUSY, you can follow these steps:
Step 1:Firstly without concerning BUSY technincal support team don't ever downgrade your software.
Step 2:if some reason you have discussed this issue with customer support team and they had suggested then Before proceeding, ensure you back up your data for safety. Also, download and update to the older version of BUSY available on https://busy.in/.
Step 3: It will give a pop up this data belongs to a higher version of BUSYwin and it is not recommended to use it with current version. would you like to continue (at your own risk) ? you can select yes if you wish to continue with option & want to open data, data will be retained but in some case it will shows some rte so make sure you have a latest backup.
how to fix Windows Installer related error while doing BUSY installation ?
When encountering Windows Installer-related errors during BUSY installation, you can try the following steps to resolve the issue:
Step 1: Run the Installer as Administrator: Right-click on the BUSY installer executable.
Select Run as administrator to ensure that the installation has the necessary permissions.
Step 2: Check for Windows Updates: Ensure that your Windows operating system is up-to-date.
Go to Settings > Update & Security > Windows Update and check for updates.
Step 3: Clean Temporary Files: Clear temporary files and folders on your system.
Press Win + R to open the Run dialog, type %temp%, and press Enter. Delete all files from the Temp folder.
Step 4: Use a Different Installer Package: if BUSY current installer setup is corrupted download new BUSY full setup from www.busy.in. and try to reinstall.
Step 5: If still showing same error so you need to contact with your IT person you may need to format you OS.
How can I downgrade to the older version of BUSY, and what is the process?
If you want to downgrade to a previous version of BUSY, you can follow these steps:
Step 1:Firstly without concerning BUSY technincal support team don't ever downgrade your software.
Step 2:if some reason you have discussed this issue with customer support team and they had suggested then Before proceeding, ensure you back up your data for safety. Also, download and update to the older version of BUSY available on https://busy.in/.
Step 3: It will give a pop up this data belongs to a higher version of BUSYwin and it is not recommended to use it with current version. would you like to continue (at your own risk) ? you can select yes if you wish to continue with option & want to open data, data will be retained but in some case it will shows some rte so make sure you have a latest backup.
How to fix installation, performance and error issues in BUSY?
If you are facing problem while installing BUSY, you can try these troubleshooting steps:
Step 1: Check if your system meets the requirements for BUSY software.
Step 2: Download the correct setup of BUSY from the official website www.busy.in.
Step 3: Ensure that you have enough space on your system drive where you want to install BUSY.
Step 4: Close any running instance of BUSY (if already installed) on your system. You can use the task manager to end any active BUSY process.
Step 5: If you face any error during the installation, try to disable your antivirus software temporarily. Some antivirus software may prevent or interrupt the installation process. You can enable your antivirus software again after the installation is complete.
If same issue persists you may also reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
Use BUSY on both laptop and mobile. Steps to create a company account.
To use BUSY on both a laptop and mobile, follow these Steps to create a company:
Step Step 1 : Install BUSY on your laptop.
Step Step 2 : Open BUSY
Step 3 :click on company meny
Step 4 : and click on "Create Company" to set up a new company profile.
Step 5 : Provide the necessary details such as company name, address, registration numbers, etc.
Step 6 : Set up user accounts and permissions for accessing the company data.
Step 7 : Save the company profile and proceed to configure the settings according to your requirements.
Step 8 : Install the BUSY mobile app on your mobile device from the respective app store.
Step 9 : Open the app and log in using the BUSY mobile app credentials.
Step 10 : Your company data will be synchronized between the laptop and mobile, allowing you to access and manage it from both devices.
I am unable to install or setup BUSY software properly on my system. What should I check to ensure proper installation?
For installation of BUSY, please follow below steps:
Step 1: Download BUSY 21 setup from busy.in and installed it on your system
Step 2: Open BUSY icon shown on your desktop, click license management option in company tab
Step 3: Select softlock registration option
Step 4: Specify bind softlock with on harddisk/Machine ID or on IP address
Step 5: Mention serial No. and activation Key received from from BUSY, click on Validate s.no
Step 6: Mention required Registration details
Step 7: Specify registration email and password( email id sholud be double checked as further communication will be share on this ID)
Step 8: Click Register button
Step 9: A Licence file has been shared on your registred mail ID, download that file and paste it on BUSYwin folder where you have install BUSY
Step 10: Re-open BUSY to load license configuration
I am getting repeated errors/crash when using BUSY. What could be the reason and how to troubleshoot?
For installation of BUSY, please follow below steps:
Step 1: Download BUSY 21 setup from busy.in and installed it on your system
Step 2: Open BUSY icon shown on your desktop, click license management option in company tab
Step 3: Select softlock registration option
Step 4: Specify bind softlock with on harddisk/Machine ID or on IP address
Step 5: Mention serial No. and activation Key received from from BUSY, click on Validate s.no
Step 6: Mention required Registration details
Step 7: Specify registration email and password( email id sholud be double checked as further communication will be share on this ID)
Step 8: Click Register button
Step 9: A Licence file has been shared on your registred mail ID, download that file and paste it on BUSYwin folder where you have install BUSY
Step 10: Re-open BUSY to load license configuration
I am unable to download or install BUSY. What could be causing this issue?
For installation of BUSY, please follow below steps:
Step 1: Download BUSY 21 setup from busy.in and installed it on your system
Step 2: Open BUSY icon shown on your desktop, click license management option in company tab
Step 3: Select softlock registration option
Step 4: Specify bind softlock with on harddisk/Machine ID or on IP address
Step 5: Mention serial No. and activation Key received from from BUSY, click on Validate s.no
Step 6: Mention required Registration details
Step 7: Specify registration email and password( email id sholud be double checked as further communication will be share on this ID)
Step 8: Click Register button
Step 9: A Licence file has been shared on your registred mail ID, download that file and paste it on BUSYwin folder where you have install BUSY
Step 10: Re-open BUSY to load license configuration
What steps should I take before updating to the latest version of BUSY software?
Before updating to the latest version of BUSY software, you should take the following steps:
1. Take a backup of your company data to ensure it is safe.
2. Make sure you have the necessary system requirements for the new version.
3. Check if there are any specific instructions or guidelines provided by BUSY for the update process.
4. Close any instances of BUSY software that are currently running.
5. Download the latest version of BUSY software from the official website busy.in.
6. Follow the installation instructions provided by BUSY to install the new version.
7. Open BUSY software and check the version you installed and then open company with backup or without backup if already taken
7. After installation,verify that your data has been successfully migrated to the new version.
How to reinstall BUSY without data loss?
To reinstall BUSY without data loss, follow these steps:
1. Take a backup of your company data: Before reinstalling, make sure to create a backup of all your company data to ensure it is not lost during the reinstallation process.
2. Uninstall the existing software: Go to the Control Panel on your computer, find the BUSY, and uninstall it.
3. Download the latest version: Visit the official BUSY website and download the latest version of the software.
4. Install the software: Run the installation file and follow the on-screen instructions to install the software on your computer.
5. Restore your company data: After the installation is complete, open the software and restore your company data from the backup you created earlier.
By following these steps, you can reinstall BUSY without losing any of your company data.
