Frequently Asked Questions

BUSY provides customer support through various channels such as phone, email, and live chat. They also have a support ticket system for raising and tracking issues. Additionally, BUSY offers self-help resources including an online knowledge base and community forum where users can find s to common questions and discuss issues with other users.

If you are getting an error of UQC then you have to update it in the item master unit.While generating the GST ereturn then follow the below steps.
Step 1: When you click on GSTR 1 ereturn option
Step 2: Then Click in HSN Summary Errors
Step 3: Then click on UQC option and update it

Due to corruption in data base, entries can be stuck in data file. Further, you can resolve the above issue by follow below steps:
Step 1: Take the latest backup of data.
Step 2: Login the company then go to housekeeping section then click on rewrite data base.
Step 3: Now, start the process and check.

To change the location of a column in your report in BUSY, you need to follow these steps :
Step 1 : Open custom column report and after click on custom column.
Step 2 : Double click on user defined column and then change the position of the column and resave and reload the report.

To check the incomplete vouchers in BUSY data, you can follow the below steps:
Step 1: Take the latest backup of your data.
Step 2: Go to administration section then click on check incomplete voucher option.
Step 3: Select you can proceed as i have latest backup then click on ok tab to view the report.

To check your machine ID in the BUSY, follow the below steps:
Step 1: Open BUSY in your system then go to license management option under the company menu.
Step 2: Click on softlock registration option then click on current machine.
Step 3: Tick on machine ID and you will see your machine id below.

To check the account modification data of particular user in BUSY, follow these steps:
Step 1: Go to display section section click on check list.
Step 2: choose audit trial then click on summary
Step 3: select the user then then click on modify from entries to be shown then click on ok tab.

To rollback or uninstall the latest update in BUSY, you can go to the Control Panel on your computer, find the "Programs" or "Programs and Features" option, locate BUSY in the list of installed programs, and click on the "Uninstall" or "Remove" button. Follow the prompts to complete the uninstallation process.

If you need to troubleshoot whether the BUSY is working or not, you can double-click on
the BUSY icon. Check if the security is getting updated and if the company is opening. If everything
is working fine, you can continue with your work. Restarting the system should not cause
any problems with the BUSY.

If you want to run update master balance in BUSY please follow these steps:
Step 1: Take a backup of your data then open your company in BUSY
Step 2: Go to house keeping menu and click on update master balances
Step 3: Afterwards click on ok to proceed to run update master balances