Frequently Asked Questions

Kindly elaborate about the concern as It is not clear from the question whether the bill is not visible on the mobile app or on the desktop screen which connected through LAN.Please provide more information to assist you better support@busy.in.

Yes, there is a separate report available for canceled and activated e-invoices in BUSY,you need to follow these steps :
Step 1 : Go to display then check list go to voucher numbering report.
Step 2 : Open cancelled voucher nos. report

If you want to switch between different company in BUSY then follow the steps.
 Step 1. Close your currently open company and open another company.
 Step 2. Open BUSY again and open a new company without closing the existing one.

To generate a report of orders and adjustments in BUSY, you need to follow these steps :
Step1 : Go to display then order processing click on order wise statement
Step 2 : And enable show adjustment details also and open report.

To regenerate all your vouchers in the BUSY , you can go to the Regenerate Dual Voucher option under the Housekeeping section. This process will recalculate and regenerate all the vouchers in the software. Take backup for any process

There are video tutorial available in BUSY :
 Step 1: Go to Help Menu
 Step 2: Click on Training/Help videos
 Step 3: Then click on Training videos
 Step 4: Then check all the videos which you want to check

You can claim input tax credit in BUSY by entering your Purchase and Other registered expense transactions in Journal voucher. This will show the input in the GST3B report, which you can file to claim ITC (Input Tax Credit).

To update the master balances in BUSY, follow these steps:
Step 1: Take the latest backup of your data.
Step 2: Go to housekeeping section then click on update master balance
Step 3: Click on ok tab and let the process complete

To set up multiple users in BUSY, follow these steps:
1. Open the BUSY.
2. Open the company.
3. Navigate to 'Administration.'
4. Select 'Users.'
5. Click 'Add.'
6. Configure the username and password.
7. Assign the required menu rights and user controls.
8. Save the changes.

No regenerate dual voucher not change amount of voucher or entries. it change account name in voucher if you change any tagging in item or in bill sundry 
Note- we suggest run regenerate dual voucher after data backup