Frequently Asked Questions

The best practice to follow when using BUSY in your business operation 
1: Configure BUSY Agent Backup for Google Drive auto-backup purposes. 
2: Also take manual backups regularly if required. 
3: Use the "user activity log" and "audit trail" features for better traceability. 
4: Configure user-level permissions to secure sensitive information. 
5: Use the event notification utility to get instant notifications about your business. 
6: Use the cloud mobile app to access your business data anytime and anywhere. 
7: Keep updating the BUSY software. 
8: Keep BLS active for uninterrupted GSP and other important taxation functionalities. 
9: Install the antivirus software to manage your important business data and secure your PC from ransomware.

To prevent frequent crashes in BUSY, you can try the following steps:
 Step 1. Make sure your computer meets the minimum system requirements for the software.
 Step 2. Update BUSY to the latest version available.
 Step 3. Check for any available updates or patches for the software and install them.
 Step 4. Close any unnecessary programs or applications running in the background while using BUSY.
 Step 5. Ensure that your computer has enough free disk space for the software to run smoothly.
 Step 6. Run a virus scan on your computer to check for any malware or viruses that may be causing the crashes.
 Step 7. If the crashes persist, try reinstalling BUSY.

To add or remove certain elements like sale price, purchase price, MRP, etc. in BUSY, you can follow these steps:
Step 1: Master
Step 2: Item, then modify
Step 3: Choose the item name from the list.
Step 4: Modify the price
Step 5: Save
Another important bulk update utility you have in BUSY is to add or modify the pricing. Here are the steps:
Step 1: Administration
Step 2: Bulk Update
Step 3: Multiple Item Creation and Modification
Step 4: Modify the existing master
Step 5: Select Fields
Step 6: Add the fields like "ITEM_MRP", "ITEM_PUR_PRICE," and ITEM_SALE_PRICE."
Step 7: Save
Step 8: Load Masters
Step 9: Show-list, select all, then OK.
Step 10: Insert the pricing elements on a single screen.
Step 11: Save and Update

If your main dashboard is blank after logging into BUSY then follow the steps to update it.
 Note:- Image should be in JPEG Format.
 Step 1. Go to Administration menu and click on configuration option.
 Step 2. Now click on Features and options then click on Display settings button.
 Step 3. Now Enable the option Maintain company background image by selecting Y
 Step 4. Now sepcify the company background image path and Enable the option Fit to 
 Screen by selecting Y then click on the save button to save the configuratoin.
 Step 5. Close your company and reopen the company then Main Dashboard will now 
 display the selected image.

The BUSY may get stuck when closing due to various reasons. Some of the possible causes are:
1. Some files are running in the background and preventing the software from closing properly.
2. If you are using a multiuser license, there may be a connectivity issue between the server and the client machines.
3. Your system does not meet the minimum requirements for BUSY.
4. There may be corruption in the database that affects the software performance.
If you are unable to close BUSY application normally, you can force it to close by using the Task Manager. To do this, press Ctrl+Shift+Esc keys.Then find BUSY application in the Processes tab and click on End Task.

If you want to give BUSY access through your antivirus, or disable your antivirus temporarily, you can follow these steps:
 Step 1: Find the antivirus icon in the taskbar icons at the bottom right corner of your screen.
 Step 2: Right-click on the antivirus icon and select Disable Virus Protection. This will turn off your antivirus for a while.
 Step 3: To exclude BUSY application from your antivirus, go to the antivirus settings and look for the option to add exclusions. This option may vary depending on the antivirus you are using. You can add BUSY.exe as an exclusion to allow it to run without interference from your antivirus.

It depends on changes when to regenearet dual vouchers in BUSY.When you make any changes in masters which has been used in dual vouchers like sale and purchase and then to make latest impact in all dual vouchers as per changes in masetrs,you run regenrate dual vouchers.You must take backup of your data and then go to housekeeping and select regenerate dual voucher option,then proceed with i have latest backup.Now you have to select master in which you have made changes and then select dual voucher in which you want impact as per latest changes and also can filter on date range and proceed for the process.

To ensure that the support call you make to BUSY resolves your specific problem, it is important to provide clear and detailed information about the issue you are facing. Be prepared to explain the problem, any error messages you are receiving, and the steps you have already taken to try and resolve it. Listen carefully to the support agent's instructions and follow them step-by-step. Ask any clarifying questions if needed and provide feedback on whether the suggested solutions are working or not. By actively communicating and cooperating with the support agent, you can increase the chances of your specific problem being resolved during the call.

Some housekeeping/maintenance processes that should be run periodically in BUSY are:
Step 1. Update Voucher GST Summary: This process helps adjust the opening balances in the GST summary report.
Step 2. Update Master Balance: This process updates the master balances in the software.
Step 3. Update Opening Balances: This process ensures that the opening balances are accurate.
Step 4. Reindex Data: This process helps optimize the performance of the software by reindexing the data.
Step 5. Compact Data: This process reduces the size of the data file and improves the software's performance.
Step 6. Backup Data: It is important to regularly backup the data to prevent any loss of information.

Due to default you do not need to save it as you get the same report in every company of BUSY but if you want to save the through custom column you can save the default report configuration of a report
Please follow the below steps:
Step 1 : Open a report which report format you want save 
Step 2 : Click on custom column option which is available on the top right
 and the add format and save then click on save format option
Step 3 : Click on copy to disk option
Step 4 : Specify the location for saving the format and then save