Frequently Asked
Questions
Find Solutions to Common Issues Related to mobile-app - increamental data upload
When I am uploading incremental data to the cloud then showing the error of the voucher showing a debit credit mismatch. What should I do?
If you encounter the error message voucher shows a debit credit mismatch while uploading incremental data to the cloud in BUSY, you can follow these steps to resolve the issue:
Step 1: Ensure that you have a stable internet connection in your system.
Step 2: Exclude BUSY from any antivirus software if there is any.
Step 3: Make sure that you are using the latest release of BUSY.
Step 4: Take a backup from the Company menu and run Incomplete Vouchers and Junk Characters from the Housekeeping menu.
Step 5: Try uploading the data through the incremental upload option under the Data Export Import menu.
Step 6: If the issue persists, navigate to the Administration menu, click on Data Export Import, then Cloud Sync, and finally Delete Data. Use the BEDP password to delete the cloud data.
Step 7: After completing these steps, bulk upload the data to the cloud server and then check through the incremental upload option after making some additions or modifications.
If the issue persists, it's recommended to contact BUSY customer support at 8282828282 or reach out to an authorized channel partner for assistance.
Why are the vouchers added through the system in BUSY are not showing in the BUSY mobile app?
If the vouchers added through the system in BUSY are not showing in the BUSY mobile app below are
the steps to follow:-
Step 1: It Might be possible that vouchers entered into the company in BUSY are not being synced to
the cloud so to upload vouchers into the cloud you have to go to the Administration menu then
click on the data export-import option and select the Cloud Sync option.
Step 2: Then click on the Incremental Upload option and upload the data to the Cloud.
Step 3: Also If you want to Upload data automatically in the Cloud you can use BUSY Agent Utility
in which you configure an automatic sync option through which your data will upload to the Cloud
at timely intervals automatically.
What do I do if I encounter errors while uploading data directly into the software?
You should follow below steps if you encounter errors while uploading incremental data indirectly through BUSY:
Step 1: Take backup of your data and update BUSY with latest release.
Step 2: Then update BUSY mobile App also.
Step 3: Then go in administration.
Step 4: Select configuration option.
Step 5: Then select feature/options.
Step 6: Click the option of general.
Step 7: Then create new BDEP ID.
Step 8: Save and go back.
Step 9: Then go in data export import options.
Step 10: Then select cloud sync option and bulk upload the data.
Step 11: Also check winsow firewall settings as BUSY must be exclude in it.
If still issue persists then kindly contact on support helpine no. 8282828282 or can share concern on support@busy.in
How do I resolve issues with BUSY Mobile App not functioning properly?
If BUSY mobile app is not functioning properly please follow these steps:
Step 1: Make sure you have installed latest version of BUSY software
Step 2: Ensure that you are using current version of BUSY mobile app
Step 3: Make sure you have configured the BUSY mobile app configuration properly such as bdep id creation,cloud user creation and bulk data upload process to cloud
Step 4: Make sure you have configured automatic incremental sync through BUSYagent
Step 5: If still same issue persist then go to administration menu click on data export import
Step 6: Click on cloud sync and run delete data utility and after that again do the bulk upload and check accordingly
The BUSY app on my phone doesn't seem to be syncing properly with the desktop version. What should I do?
If the BUSY app on phone doesn't seem to be syncing properly with the desktop version then you can follow below steps
Step 1 : Please check internet connection on device as well as on desktop
Step 2 : Check the antivirus and exclude BUSY exe.
Step 3 : Make sure that there is no errors in the database or any corruption
Step 4 : You can also run reindx database through housekeeping menu for checking any corruption in the data
Step 5: Bulk upload the data again through :
1. Administration
2. Go to Data export import
3. Click on Cloud Sync
4, Click on Bulk upload
5. Complete the process and relog in the Mobile app
while uploading incremental data for mobile app shows access denied
If you are facing issue while uploading data to cloud sync then follow the steps
Step 1: install BUSY latest release and BUSY agents latest release and try to upload again
Step 2: Check your internet connection it should be proper at the time of uploading data
Step 3: Delete the old BDEP ID and create a new BDEP ID if you are first time uploading
then try bulk upload again
Step 4: Go to administration menu and click on data export import and click cloud synch
then click on delete data and try bulk upload again
How can i tackle the issues related to incremental data uploading in BUSY?
If you are getting error while upload incremental data for cloud sync, check the possible reasons with relevant solution:
1. Ensure that both the BUSY and mobile application are updated.
2. If any error displaying incremental data sync, check by upload data from bulk upload option.
3. If there are multiple release installed in system, you can freshly install the BUSY after take BUSY data backup.
4. Check that BUSY should not blocked from antivirus and window firewall.
5. If incremental data upload from BUSY agent then check the data directory should be mention correct in general configuration of BUSY Agent.
unable to upload incremental data for mobile app from BUSY agent.
If you are facing issue while uploading data to cloud sync then follow the steps
Step 1: install BUSY latest release and BUSY agents latest release and try to upload again
Step 2: Check your internet connection it should be proper at the time of uploading data
Step 3: Delete the old BDEP ID and create a new BDEP ID if you are first time uploading
then try bulk upload again
Step 4: Go to administration menu and click on data export import and click cloud synch
then click on delete data and try bulk upload again
I am unable to upload data on cloud server for BUSY mobile app. What should i do?
If you are facing issue while uploading data to cloud server for mobile app, you need to check these troubleshooting steps:
Step 1: Check the internet connection is stable and fast.
Step 2: Check your antivirus is not blocking your BUSY application to access the internet.
Step 3: Make sure you are using the latest version of BUSY, if not then update your BUSY.
Step 4: Ensure that no multiple setups are installed on system. If not the remove all and install the single latest setup after backup.
Step 5: Run BUSY as an administrator.
Unable to upload data to mobile app. What should i do?
If you are facing issue while uploading data to cloud server for mobile app, you need to check these troubleshooting steps:
Step 1: Check the internet connection is stable and fast.
Step 2: Check your antivirus is not blocking your BUSY application to access the internet.
Step 3: Make sure you are using the latest version of BUSY, if not then update your BUSY.
Step 4: Ensure that no multiple setups are installed on system. If not the remove all and install the single latest setup after backup.
Step 5: Run BUSY as an administrator.
