Frequently Asked
Questions

Q: Technical glitch in BUSY application. How to get it checked and fixed?

To get a technical glitch in the BUSY application checked and fixed, you can contact the technical support team of BUSY. They will assist you in troubleshooting the issue and provide a solution to fix the glitch. Step 1 :Restart the App Step 2 :Restart Your Device Step 3 :Check for Updates Step 4 :Clear App Cache (Android) Step 5 :Reinstall the App Step 6 :Check for Device Compatibility-Make sure your device is compatible with the updated version of the BUSY. Step 7 :Check for Internet Connection Step 8 :Free Up Storage Space Step 9 : Check App Permissions Step 1 0: If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: issue BNS send what to do ?

If you are unable to send a notification and it shows an error, you need to do the following steps: 1. The client PC is not showing network connectivity to connect to the server. 2. Also, you should share the database folder to connect the server or database. 3. Update the system to the latest version. 4. Check Anti-Virsu and add the BUSYexe and BUSYwin folders to Anti-Virsu. 5. Inbound and outbound rules for BUSY firewalls 6. Checked by disabling Windows Defender 7. Set the Never NotiFinancial Year User Control setting from the control panel option. 8. Give full permission to the BUSY Win folder. 9. Restart the system; restart the internet. 10. Uninstall the app from mobile and delete app data. 11. Then reinstall the app from the Play Store or App Store. 12. After reinstalling the app, reregister with your mobile number.

Q: The PDF bill is not opening on my mobileHow can I get it to open?

If you're having trouble opening a PDF bill on your mobile device, there are several steps you can take to resolve the issue: Step 1 :Make sure you have a PDF viewer app installed on your mobile device. Step 2 :Verify that the PDF file itself is not corrupted or damaged. If possible, try opening the PDF on a computer or another mobile device to see if it works. Step 3 :Sometimes, accumulated cache and cookies can interfere with file downloads and viewing. Step 4 :Restarting your mobile device can resolve various software issues. Step 5 :f you're using a third-party PDF viewer app, ensure that it is up to date. Step 6 :Insufficient storage space on your mobile device can sometimes prevent you from opening files.

Q: P&L report option missing in BUSY. What steps do I take to generate a Profit and Loss statement?

To generate crucial financial reports such as profit and loss statements within BUSY, you can navigate to the Report module, specifically designed for this purpose. This module offers a user-friendly interface that simplifies the report generation process. Inside the Report module, you'll discover an array of predefined reports, including the Profit and Loss statement, trial balance, balance sheet, and income & expenditure account. Select the specific report you require, set the date range to encompass the period of interest, and with a simple click on the generate button, you'll obtain a comprehensive and detailed overview of your business's financial health. These reports offer valuable insights into your income, expenses, and net profit or loss, empowering you to make informed financial decisions and efficiently manage your company's finances

Q: Steps to set up and generate financial reports in BUSY, like balance sheets and income statements?

To generate crucial financial reports such as profit and loss statements within BUSY, you can navigate to the Report module, specifically designed for this purpose. This module offers a user-friendly interface that simplifies the report generation process. Inside the Report module, you'll discover an array of predefined reports, including the Profit and Loss statement, trial balance, balance sheet, and income & expenditure account. Select the specific report you require, set the date range to encompass the period of interest, and with a simple click on the generate button, you'll obtain a comprehensive and detailed overview of your business's financial health. These reports offer valuable insights into your income, expenses, and net profit or loss, empowering you to make informed financial decisions and efficiently manage your company's finances

Q: How do I generate financial statements like a balance sheet in BUSY?

To generate crucial financial reports such as profit and loss statements within BUSY, you can navigate to the Report module, specifically designed for this purpose. This module offers a user-friendly interface that simplifies the report generation process. Inside the Report module, you'll discover an array of predefined reports, including the Profit and Loss statement, trial balance, balance sheet, and income & expenditure account. Select the specific report you require, set the date range to encompass the period of interest, and with a simple click on the generate button, you'll obtain a comprehensive and detailed overview of your business's financial health. These reports offer valuable insights into your income, expenses, and net profit or loss, empowering you to make informed financial decisions and efficiently manage your company's finances

Q: What is the process to set up automated backups using BUSY Agent?

To backup your data on Google Drive from BUSY, follow these steps: Step 1: Download the BUSY Agent Setup from the BUSY website www.busy.in Go to the Resources and Download section to find the setup file. Step 2: Install the setup in the same drive where BUSY is installed. Step 3: After the installation is complete, configure your data directory from where your data is running under the General Configuration tab. Step 4: Click on Backup Configuration (Google Drive) and enter your Gmail ID and authorize it. Step 5: Schedule your backup as per your requirements and save the configuration. Click on Add to Startup to enable automatic backup on your Google Drive. Now, your data will be backed up on Google Drive at the scheduled time.

Q: How do I activate the auto-backup feature in BUSY?

To backup your data on Google Drive from BUSY, follow these steps: Step 1: Download the BUSY Agent Setup from the BUSY website www.busy.in Go to the Resources and Download section to find the setup file. Step 2: Install the setup in the same drive where BUSY is installed. Step 3: After the installation is complete, configure your data directory from where your data is running under the General Configuration tab. Step 4: Click on Backup Configuration (Google Drive) and enter your Gmail ID and authorize it. Step 5: Schedule your backup as per your requirements and save the configuration. Click on Add to Startup to enable automatic backup on your Google Drive. Now, your data will be backed up on Google Drive at the scheduled time.

Q: What is the process to reset my BUSY password?

To Add Users and set permission in BUSY, follow these steps: Step 1: Open your company with Super / Admin user. Step 2: Go to the Administration tab. Step 3: Select on "Users" option and click on the Add button. Step 4: Type the User Name, Password and Recheck Password for the new user. Step 5: Assign the rights and permissions for the new user according to your needs and preferences. Step 6: Click on the Save button to create the new user. You can enter the opening balance for your Account Master or Item Master in two ways: either when you create them or later when you modify them. Please note that Opening Balance and Related Entries can be changed only in the Beginning F.Y.

Q: In BUSY BNS unable to get Notification. What should I do?

If you are unable to receive notifications on BUSY BNS, you can follow the steps below to fix it: Step 1: Go to your mobile phone settings. Step 2: Click on the App Management option or a related option (this may vary depending on your device). Step 3: Find the BUSY BNS app and click on it, then click on the Storage option. Step 4: Clear the cache and data from there. Step 5: Open BUSY BNS again and it will ask you to re-register. Follow the steps and enter the OTP. Step 6: If you still face the same issue, try reinstalling the BUSY BNS app. If the issue persists, it's recommended to contact BUSY customer support at 8282828282 or reach out to an authorized channel partner for assistance.

Find Solutions to Common Issues Related to notification-tools - bns

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Technical glitch in BUSY application. How to get it checked and fixed?

To get a technical glitch in the BUSY application checked and fixed, you can contact the technical support team of BUSY. They will assist you in troubleshooting the issue and provide a solution to fix the glitch.
 Step 1 :Restart the App
 Step 2 :Restart Your Device
 Step 3 :Check for Updates
 Step 4 :Clear App Cache (Android)
 Step 5 :Reinstall the App
 Step 6 :Check for Device Compatibility-Make sure your device is compatible with the updated version of the BUSY. 
 Step 7 :Check for Internet Connection
 Step 8 :Free Up Storage Space
 Step 9 : Check App Permissions
 Step 1 0: If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

issue BNS send what to do ?

If you are unable to send a notification and it shows an error, you need to do the following steps:
1. The client PC is not showing network connectivity to connect to the server.
2. Also, you should share the database folder to connect the server or database.
3. Update the system to the latest version.
4. Check Anti-Virsu and add the BUSYexe and BUSYwin folders to Anti-Virsu.
5. Inbound and outbound rules for BUSY firewalls
6. Checked by disabling Windows Defender
7. Set the Never NotiFinancial Year User Control setting from the control panel option.
8. Give full permission to the BUSY Win folder.
9. Restart the system; restart the internet.
10. Uninstall the app from mobile and delete app data.
11. Then reinstall the app from the Play Store or App Store.
12. After reinstalling the app, reregister with your mobile number.

The PDF bill is not opening on my mobileHow can I get it to open?

If you're having trouble opening a PDF bill on your mobile device, there are several steps you can take to resolve the issue:
 Step 1 :Make sure you have a PDF viewer app installed on your mobile device. 
 Step 2 :Verify that the PDF file itself is not corrupted or damaged. If possible, try opening the PDF on a computer or another mobile device to see if it works. 
 Step 3 :Sometimes, accumulated cache and cookies can interfere with file downloads and viewing.
 Step 4 :Restarting your mobile device can resolve various software issues.
 Step 5 :f you're using a third-party PDF viewer app, ensure that it is up to date.
 Step 6 :Insufficient storage space on your mobile device can sometimes prevent you from opening files.

P&L report option missing in BUSY. What steps do I take to generate a Profit and Loss statement?

To generate crucial financial reports such as profit and loss statements within BUSY, you can navigate to the Report module, specifically designed for this purpose. This module offers a user-friendly interface that simplifies the report generation process. Inside the Report module, you'll discover an array of predefined reports, including the Profit and Loss statement, trial balance, balance sheet, and income & expenditure account. Select the specific report you require, set the date range to encompass the period of interest, and with a simple click on the generate button, you'll obtain a comprehensive and detailed overview of your business's financial health. These reports offer valuable insights into your income, expenses, and net profit or loss, empowering you to make informed financial decisions and efficiently manage your company's finances

Steps to set up and generate financial reports in BUSY, like balance sheets and income statements?

To generate crucial financial reports such as profit and loss statements within BUSY, you can navigate to the Report module, specifically designed for this purpose. This module offers a user-friendly interface that simplifies the report generation process. Inside the Report module, you'll discover an array of predefined reports, including the Profit and Loss statement, trial balance, balance sheet, and income & expenditure account. Select the specific report you require, set the date range to encompass the period of interest, and with a simple click on the generate button, you'll obtain a comprehensive and detailed overview of your business's financial health. These reports offer valuable insights into your income, expenses, and net profit or loss, empowering you to make informed financial decisions and efficiently manage your company's finances

How do I generate financial statements like a balance sheet in BUSY?

To generate crucial financial reports such as profit and loss statements within BUSY, you can navigate to the Report module, specifically designed for this purpose. This module offers a user-friendly interface that simplifies the report generation process. Inside the Report module, you'll discover an array of predefined reports, including the Profit and Loss statement, trial balance, balance sheet, and income & expenditure account. Select the specific report you require, set the date range to encompass the period of interest, and with a simple click on the generate button, you'll obtain a comprehensive and detailed overview of your business's financial health. These reports offer valuable insights into your income, expenses, and net profit or loss, empowering you to make informed financial decisions and efficiently manage your company's finances

What is the process to set up automated backups using BUSY Agent?

To backup your data on Google Drive from BUSY, follow these steps:
 Step 1: Download the BUSY Agent Setup from the BUSY website www.busy.in Go to the Resources and Download section to find the setup file.
 Step 2: Install the setup in the same drive where BUSY is installed.
 Step 3: After the installation is complete, configure your data directory from where your data is running under the General Configuration tab.
 Step 4: Click on Backup Configuration (Google Drive) and enter your Gmail ID and authorize it.
 Step 5: Schedule your backup as per your requirements and save the configuration. Click on Add to Startup to enable automatic backup on your Google Drive.
 Now, your data will be backed up on Google Drive at the scheduled time.

How do I activate the auto-backup feature in BUSY?

To backup your data on Google Drive from BUSY, follow these steps:
 Step 1: Download the BUSY Agent Setup from the BUSY website www.busy.in Go to the Resources and Download section to find the setup file.
 Step 2: Install the setup in the same drive where BUSY is installed.
 Step 3: After the installation is complete, configure your data directory from where your data is running under the General Configuration tab.
 Step 4: Click on Backup Configuration (Google Drive) and enter your Gmail ID and authorize it.
 Step 5: Schedule your backup as per your requirements and save the configuration. Click on Add to Startup to enable automatic backup on your Google Drive.
 Now, your data will be backed up on Google Drive at the scheduled time.

What is the process to reset my BUSY password?

To Add Users and set permission in BUSY, follow these steps:
 Step 1: Open your company with Super / Admin user.
 Step 2: Go to the Administration tab.
 Step 3: Select on "Users" option and click on the Add button.
 Step 4: Type the User Name, Password and Recheck Password for the new user.
 Step 5: Assign the rights and permissions for the new user according to your needs and preferences.
 Step 6: Click on the Save button to create the new user.
 You can enter the opening balance for your Account Master or Item Master in two ways: either when you create them or later when you modify them.
 Please note that Opening Balance and Related Entries can be changed only in the Beginning F.Y.

In BUSY BNS unable to get Notification. What should I do?

If you are unable to receive notifications on BUSY BNS, you can follow the steps below to fix it:
Step 1: Go to your mobile phone settings.
Step 2: Click on the App Management option or a related option (this may vary depending on your device).
Step 3: Find the BUSY BNS app and click on it, then click on the Storage option.
Step 4: Clear the cache and data from there.
Step 5: Open BUSY BNS again and it will ask you to re-register. Follow the steps and enter the OTP.
Step 6: If you still face the same issue, try reinstalling the BUSY BNS app. 
If the issue persists, it's recommended to contact BUSY customer support at 8282828282 or reach out to an authorized channel partner for assistance.

Frequently AskedQuestions