Frequently Asked
Questions

Q: I need to update multiple items in BUSYWhat is the process to update items in bulk?

In BUSY, we can mention it opening balances in Accounts. Follow Below Steps : Click On Step 1: Administration Step 2: Account Step 3: Modify We can also add the opening Balances in Bulk for Accounts. Click On Below Options. Step 1: Administration Step 2: Multiple Account Creation/Modifcation option. Step 2: Select the Either New Master / Modify Masters then field of Opening Balance, Account Name. Step 3: Click on Load Master then add it opening balances.

Q: I imported my bank transactions into BUSY but many are showing as uncategorizedHow can I categorize these properly?

To configure template for import vouchers/masters from excel, we have to go to : Step1: Click on Administration Step 2 : Data export import Step 3 : Import vouchers from excel Step 4 : Select voucher type Step 5 : Click on configure Step 6 : Add format for selected voucher type Step 7 : Click on configure format and configure columns as per excel Step 8 : Select excel sheet Step 9 : Click on import

Q: Unable to save new vendor information in BUSY. What's the correct way to add a new vendor?

To add a new vendor in BUSY, follow these steps: Follow Below Steps : Click On Step 1: Administration Step 2: Account Step 3: Add/Modify We can also add the in Bulk for Accounts. Click On Below Options. Step 1: Administration Step 2: Multiple Account Creation/Modifcation option. Step 2: Select the Either New Master / Modify Masters then field of Opening Balance, Account Name. Step 3: Click on Load Master then add it opening balances.

Q: I am getting an error when exporting invoices saying tax is not configured correctlyWhat should I check?

When exporting invoices in BUSY,this type of error not encountered stating that tax is not configured correctly, . While saving invoice this same error will be occured. you should check the tax configuration settings in the software. Make sure that the tax rates and tax codes are properly set up for the items or services in your invoices. Verify that the tax categories and tax rates are accurately assigned to the items or services being billed.

Q: Process to add a new customer to the BUSY app for direct billing?

To add a new vendor in BUSY, follow these steps: Follow Below Steps : Click On Step 1: Administration Step 2: Account Step 3: Add/Modify We can also add the in Bulk for Accounts. Click On Below Options. Step 1: Administration Step 2: Multiple Account Creation/Modifcation option. Step 2: Select the Either New Master / Modify Masters then field of Opening Balance, Account Name. Step 3: Click on Load Master then add it opening balances.

Q: How can I replace an old BDF ID linked to a company in BUSY with a new ID?

To replace an old BDF ID linked to a company in BUSY with a new ID, you need to create a new BDF ID for the company. This can be done by going to the BDF ID section in BUSY and creating a new ID for the company. Once the new ID is created, you can link it to the company and replace the old ID. Or you can also Delete the Old ID .

Q: What are the settings required in the BUSY app to directly send PDF bills to customers over WhatsApp?

To send a PDF bill directly from the BUSY app to a customer's WhatsApp number, you can follow these steps Step 1: Open Invoice or report you want to share Step 2: Use BNS button on top or press ATL+Y in your keyboard Step 3: Select format Step 4: Mention register contact no. and Click on OK button BNS application works on Android and IOS, you require to install and register it with your contact

Q: How can I send a PDF bill directly from the BUSY app to a customer's WhatsApp number?

To send a PDF bill directly from the BUSY app to a customer's WhatsApp number, you can follow these steps Step 1: Open Invoice or report you want to share Step 2: Use BNS button on top or press ATL+Y in your keyboard Step 3: Select format Step 4: Mention register contact no. and Click on OK button BNS application works on Android and IOS, you require to install and register it with your contact

Q: I used to be able to download invoices in BUSY BNS but now I can't. It says my number is not registered. Why is this happening?

To correct the error of mbile number not registered while sending invoice in BUSY BNS , follow the below steps: Step 1: Open BUSY BNS application on your mobile phone Step 2: Mention a mobile number to register on BUSY BNS app Step 3: Click on register you will receive an OTP Step 4: Mention the received OTP then press ok on register Step 5: Now send invoice on BUSY BNS by mentioning then registered number

Q: Is there a log or report I can access to further troubleshoot why my BUSY to BUSYBNS transfer is failing?

There is not any log file present for failed notification , if you are facing issue to send notification in BUSY BNS follo the below steps: Step 1: Make sure you have latest version of BUSY BNS app Step 2: Your BUSY should be of latest release Step 3: Check your internet connection in stable Step 4: Your mobile number is registered in BUSY BNS and you have mrntioned correct numer in BUSY.

Find Solutions to Common Issues Related to notification-tools - bns

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I need to update multiple items in BUSYWhat is the process to update items in bulk?

In BUSY, we can mention it opening balances in Accounts.
 Follow Below Steps :
 Click On
 Step 1: Administration
 Step 2: Account
 Step 3: Modify
 We can also add the opening Balances in Bulk for Accounts. Click On Below Options.
 Step 1: Administration 
 Step 2: Multiple Account Creation/Modifcation option.
 Step 2: Select the Either New Master / Modify Masters then field of Opening Balance, Account Name.
 Step 3: Click on Load Master then add it opening balances.

I imported my bank transactions into BUSY but many are showing as uncategorizedHow can I categorize these properly?

To configure template for import vouchers/masters from excel, we have to go to :
 Step1: Click on Administration
 Step 2 : Data export import
 Step 3 : Import vouchers from excel
 Step 4 : Select voucher type
 Step 5 : Click on configure
 Step 6 : Add format for selected voucher type
 Step 7 : Click on configure format and configure columns as per excel
 Step 8 : Select excel sheet
 Step 9 : Click on import

Unable to save new vendor information in BUSY. What's the correct way to add a new vendor?

To add a new vendor in BUSY, follow these steps:
 Follow Below Steps :
 Click On
 Step 1: Administration
 Step 2: Account
 Step 3: Add/Modify
 We can also add the in Bulk for Accounts. Click On Below Options.
 Step 1: Administration 
 Step 2: Multiple Account Creation/Modifcation option.
 Step 2: Select the Either New Master / Modify Masters then field of Opening Balance, Account Name.
 Step 3: Click on Load Master then add it opening balances.

I am getting an error when exporting invoices saying tax is not configured correctlyWhat should I check?

When exporting invoices in BUSY,this type of error not encountered stating that tax is not configured correctly, . While saving invoice this same error will be occured. you should check the tax configuration settings in the software. Make sure that the tax rates and tax codes are properly set up for the items or services in your invoices. Verify that the tax categories and tax rates are accurately assigned to the items or services being billed.

Process to add a new customer to the BUSY app for direct billing?

To add a new vendor in BUSY, follow these steps:
 Follow Below Steps :
 Click On
 Step 1: Administration
 Step 2: Account
 Step 3: Add/Modify
 We can also add the in Bulk for Accounts. Click On Below Options.
 Step 1: Administration 
 Step 2: Multiple Account Creation/Modifcation option.
 Step 2: Select the Either New Master / Modify Masters then field of Opening Balance, Account Name.
 Step 3: Click on Load Master then add it opening balances.

How can I replace an old BDF ID linked to a company in BUSY with a new ID?

To replace an old BDF ID linked to a company in BUSY with a new ID, you need to create a new BDF ID for the company. This can be done by going to the BDF ID section in BUSY and creating a new ID for the company. Once the new ID is created, you can link it to the company and replace the old ID. Or you can also Delete the Old ID .

What are the settings required in the BUSY app to directly send PDF bills to customers over WhatsApp?

To send a PDF bill directly from the BUSY app to a customer's WhatsApp number, you can follow these steps
 Step 1: Open Invoice or report you want to share
 Step 2: Use BNS button on top or press ATL+Y in your keyboard
 Step 3: Select format
 Step 4: Mention register contact no. and Click on OK button
 BNS application works on Android and IOS, you require to install and register it with your contact

How can I send a PDF bill directly from the BUSY app to a customer's WhatsApp number?

To send a PDF bill directly from the BUSY app to a customer's WhatsApp number, you can follow these steps
 Step 1: Open Invoice or report you want to share
 Step 2: Use BNS button on top or press ATL+Y in your keyboard
 Step 3: Select format
 Step 4: Mention register contact no. and Click on OK button
 BNS application works on Android and IOS, you require to install and register it with your contact

I used to be able to download invoices in BUSY BNS but now I can't. It says my number is not registered. Why is this happening?

To correct the error of mbile number not registered while sending invoice in BUSY BNS , follow the below steps:
Step 1: Open BUSY BNS application on your mobile phone 
Step 2: Mention a mobile number to register on BUSY BNS app
Step 3: Click on register you will receive an OTP
Step 4: Mention the received OTP then press ok on register
Step 5: Now send invoice on BUSY BNS by mentioning then registered number

Is there a log or report I can access to further troubleshoot why my BUSY to BUSYBNS transfer is failing?

There is not any log file present for failed notification , if you are facing issue to send notification in BUSY BNS follo the below steps:
Step 1: Make sure you have latest version of BUSY BNS app 
Step 2: Your BUSY should be of latest release
Step 3: Check your internet connection in stable 
Step 4: Your mobile number is registered in BUSY BNS and you have mrntioned correct numer in BUSY.

Frequently AskedQuestions