Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - bns
The BUSY mobile app is crashingHow can I get it to work properly?
If the BUSY mobile app is crashing on your device, follow these steps to troubleshoot and resolve the issue:
Step 1 :Ensure that you are using the latest version of the BUSY mobile app. Developers often release updates to address bugs and improve stability. Visit your device's app store (e.g.,...
I want to remove the discount column from the sales invoice template in BUSYHow can I do that?
It appears that you want to make specific changes to the configuration of discount columns and settings in BUSY. Here are the steps to achieve the changes you mentioned:
Step 1 :Removing the Discount Column from Standard Invoice Configuration:
Open the BUSY.
Go to the "Configuration" menu.
Select invoice document...
I tried to add a new customer in BUSY but it's giving me an errorWhat should I do?
If you are encountering an error while trying to add a new customer in BUSY, follow these steps to troubleshoot and resolve the issue:
Step 1 : Carefully read and note the error message you receive when trying to add a new customer.
Step 2 : Ensure that you have...
Why can't I save new customer information in BUSY? What might be the error?
If you are encountering an error while trying to add a new customer in BUSY, follow these steps to troubleshoot and resolve the issue:
Step 1 : Carefully read and note the error message you receive when trying to add a new customer.
Step 2 : Ensure that you have...
I already have a BUSY subscription, but unable to use the mobile app, what should I do?
If you have a subscription to BUSY but are unable to use the mobile app, there could be several reasons for this issue. Here are steps to troubleshoot and resolve the problem:
Step 1 :Ensure that your mobile device meets the minimum system requirements for the BUSY mobile app.
Step...
PDF uploading problems for multiple users in BUSY. How to fix for all?
PDF uploading problems in BUSY, affecting multiple users, can be caused by various factors related to software configurations, permissions, or system issues. To address and fix PDF uploading problems for all users, consider the following steps:
Step 1 : Ensure that the PDF files being uploaded meet the software's requirements...
Check printing issues in BUSY—logo and address are cut off. How to fix the check template?
If you're experiencing issues with check printing in BUSY where the logo and address are cut off on the printed checks, you can typically address this problem by adjusting the check template settings. Here's how you can fix the check template to ensure that the logo and address are properly...
Bank statement reconciliation issues in BUSY—beginning and ending balances don't match. How to handle?
Reconciliation issues in BUSY, where the beginning and ending balances on your bank statement don't match, can be challenging but are common. To handle this situation effectively, you can follow these steps:
Step 1 : Ensure that the date range you are using for reconciliation in BUSY matches the period...
I think there is some problem in the BUSY system itselfWhat could be the potential problems?
There could be various potential problems in the BUSY system, such as software bugs, compatibility issues with the operating system or hardware, network connectivity problems, database corruption, or incorrect system configurations. It is recommended to contact the BUSY customer support team for assistance in troubleshooting and resolving any issues.
Step...
The BUSY app is running slow on my systemAre there any fixes to improve the performance?
There could be various potential problems in the BUSY system, such as software bugs, compatibility issues with the operating system or hardware, network connectivity problems, database corruption, or incorrect system configurations. It is recommended to contact the BUSY customer support team for assistance in troubleshooting and resolving any issues.
Step...
