Frequently Asked
Questions

Q: I am not able to access the BUSY software/siteCan you check?

If you're experiencing difficulty accessing the BUSY software or website, here are some general steps you can take: Step 1: Ensure that your internet connection is stable and working correctly. Step 2 :If you're trying to access the BUSY website, make sure you are using a compatible web browser. Step 3 :Check if any firewall or security software on your computer is blocking access to the BUSY website. Step 4 :Domain Name System (DNS) issues can sometimes affect website access. Consider changing your DNS server settings or using a different DNS provider. Step 5 :If you're in a corporate or networked environment, network restrictions or firewall rules may be blocking access to specific websites. Step 6 :It's possible that the BUSY software or website is undergoing maintenance or experiencing downtime. Step 7 : If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: How can I set up multi-user access in BUSY?

If you're experiencing difficulty accessing the BUSY software or website, here are some general steps you can take: Step 1: Ensure that your internet connection is stable and working correctly. Step 2 :If you're trying to access the BUSY website, make sure you are using a compatible web browser. Step 3 :Check if any firewall or security software on your computer is blocking access to the BUSY website. Step 4 :Domain Name System (DNS) issues can sometimes affect website access. Consider changing your DNS server settings or using a different DNS provider. Step 5 :If you're in a corporate or networked environment, network restrictions or firewall rules may be blocking access to specific websites. Step 6 :It's possible that the BUSY software or website is undergoing maintenance or experiencing downtime. Step 7 : If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: I couldn't scrape fees from a PDF file in BUSYWhat could be the reason?

The inability to scrape fees from a PDF file in BUSY could be due to several reasons. PDF scraping typically involves extracting data from a PDF document and importing it into the accounting software. Here are some common reasons for difficulties with this process: Step 1 : PDFs can have varying structures and formatting, and if the PDF containing fee information is not well-structured or if the data is embedded in images or tables, it can make scraping more challenging. Step 2 : Some PDFs are password-protected or have restrictions that prevent data extraction Step 3 : Check if the PDF scraping tool or software you are using is compatible with the version of BUSY you have. Step 4 : There are several third-party tools available for PDF data extraction, and the choice of tool can impact the success of the process. Step 5 ; Check if the PDF document is password-protected or has any restrictions that prevent data extraction.

Q: What are the steps to generate GST reports in BUSY?

To generate GST (Goods and Services Tax) reports in BUSY, follow these steps.Handle Tax compliance in BUSY is easy and convenient. Some of the features of BUSY for GST are: 1. GST Invoicing: You can create GST invoices with all the necessary details, such as GSTIN, invoice number, date, tax rate, etc. 2. GST Summary:The software automatically calculates your tax liability and input tax credit based on your transactions. 3. GST Reconciliation: You can reconcile your GSTR-2A/2B data with your purchase data and identify any mismatches or errors. You ca also reconcile your self filed data of GSTR1 & GSTR3B. 4. GST Reports: You can access various GST reports using BUSY, such as GSTR-1, GSTR-2, GSTR-3B, GSTR-4, GSTR-9, etc. You can also view and analyze your GST data in different ways, such as by party, item, tax rate wise, etc. 5. GST Returns: You can generate and file your GST returns online using BUSY such as GSTR-1, GSTR-3B, GSTR-4 & GSTR-ITC-04.

Q: I tried uploading a PDF file multiple times in BUSY but it failedHow can I fix this?

If you have tried uploading a PDF file multiple times in BUSY and it has failed, there could be several reasons for this issue. Here are a few steps you can take to try and fix it: Step 1 :Make sure you have a PDF viewer app installed on your mobile device. Step 2 :Verify that the PDF file itself is not corrupted or damaged. If possible, try opening the PDF on a computer or another mobile device to see if it works. Step 3 :Sometimes, accumulated cache and cookies can interfere with file downloads and viewing. Step 4 :Restarting your mobile device can resolve various software issues. Step 5 :f you're using a third-party PDF viewer app, ensure that it is up to date. Step 6 :Insufficient storage space on your mobile device can sometimes prevent you from opening files. Step 7 : Contact the BUSY support team for further assistance if the problem continues.

Q: Payroll tax configuration issues in BUSY. How to properly configure payroll taxes?

To properly configure payroll taxes in BUSY, you need to follow these steps: Step 1 :Log in to your HR or payroll management software.Navigate to the "Employee Master" or "Employee Profile" section. Step 2:Locate and select the specific employee for whom you want to set up multiple compensation structures. Step 3 :Within the employee's profile, there should be an option to add or manage compensation structures.You can add multiple compensation structures for the same employee, each with its own effective date. Step 4 :For each compensation structure, you will define details such as: Salary or wage amount Components (e.g., base salary, bonuses, allowances) Deductions (e.g., taxes, insurance premiums) Effective date: This is crucial. It indicates when the compensation structure becomes active. Step 5 :Each compensation structure should have an associated effective date. This date determines when the structure goes into effect.You can set multiple compensation structures with different effective dates to account for salary changes, promotions, or other factors.

Q: Unable to log in to BUSY—asking to allow program access. What to do?

There could be several possible reasons why you are still unable to login to BUSY even after reinstalling it. Some possible reasons could include entering the wrong login credentials, a problem with the server or network connection, or an issue with the software itself. It is recommended to double-check your login credentials, ensure a stable internet connection, and contact the BUSY support team for further assistance. Step 1 : Verify that you are entering the correct username and password. Step 2 : f you can't remember your password or suspect that it's incorrect, use the "Forgot Password" or "Reset Password" feature provided by BUSY to reset your password. Step 3 ; Check if you are using the latest version of BUSY. Outdated software may have compatibility issues or security vulnerabilities. Step 4 : Occasionally, BUSY's servers may experience downtime or issues. Check the official website or contact customer support to verify if there are server-related problems.

Q: Reinstalled BUSY but still unable to login. Possible reasons?

There could be several possible reasons why you are still unable to login to BUSY even after reinstalling it. Some possible reasons could include entering the wrong login credentials, a problem with the server or network connection, or an issue with the software itself. It is recommended to double-check your login credentials, ensure a stable internet connection, and contact the BUSY support team for further assistance. Step 1 : Verify that you are entering the correct username and password. Step 2 : f you can't remember your password or suspect that it's incorrect, use the "Forgot Password" or "Reset Password" feature provided by BUSY to reset your password. Step 3 ; Check if you are using the latest version of BUSY. Outdated software may have compatibility issues or security vulnerabilities. Step 4 : Occasionally, BUSY's servers may experience downtime or issues. Check the official website or contact customer support to verify if there are server-related problems.

Q: How do I know if I have selected the correct time zone in BUSY?

To know if you have selected the correct time zone in BUSY, you can check the system clock on your computer or device. Make sure that the time displayed matches the local time in your area. If it does, then you have selected the correct time zone in the software.It's essential to keep your time zone setting updated if you frequently travel or if there are daylight saving time changes in your region. Adjust the time zone setting as needed to maintain accuracy. Date Format In this data field, two options are listed. One is the DD/MM/YYYY format while the other is MM/DD/YYYY. Select the appropriate option as per your requirement. By default, DD/MM/YYYY is selected. Date Separator Enter a date separator for the dates. For example, you can select a hyphen (-) or a colon (:) as a date separator. By default, hyphen is selected.

Q: Issue setting the date in BUSY. How to set the date correctly?

To know if you have selected the correct time zone in BUSY, you can check the system clock on your computer or device. Make sure that the time displayed matches the local time in your area. If it does, then you have selected the correct time zone in the software.It's essential to keep your time zone setting updated if you frequently travel or if there are daylight saving time changes in your region. Adjust the time zone setting as needed to maintain accuracy. Date Format In this data field, two options are listed. One is the DD/MM/YYYY format while the other is MM/DD/YYYY. Select the appropriate option as per your requirement. By default, DD/MM/YYYY is selected. Date Separator Enter a date separator for the dates. For example, you can select a hyphen (-) or a colon (:) as a date separator. By default, hyphen is selected.

Find Solutions to Common Issues Related to notification-tools - bns

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I am not able to access the BUSY software/siteCan you check?

If you're experiencing difficulty accessing the BUSY software or website, here are some general steps you can take:
 Step 1: Ensure that your internet connection is stable and working correctly.
 Step 2 :If you're trying to access the BUSY website, make sure you are using a compatible web browser.
 Step 3 :Check if any firewall or security software on your computer is blocking access to the BUSY website.
 Step 4 :Domain Name System (DNS) issues can sometimes affect website access. Consider changing your DNS server settings or using a different DNS provider.
 Step 5 :If you're in a corporate or networked environment, network restrictions or firewall rules may be blocking access to specific websites.
 Step 6 :It's possible that the BUSY software or website is undergoing maintenance or experiencing downtime.
 Step 7 : If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

How can I set up multi-user access in BUSY?

If you're experiencing difficulty accessing the BUSY software or website, here are some general steps you can take:
 Step 1: Ensure that your internet connection is stable and working correctly.
 Step 2 :If you're trying to access the BUSY website, make sure you are using a compatible web browser.
 Step 3 :Check if any firewall or security software on your computer is blocking access to the BUSY website.
 Step 4 :Domain Name System (DNS) issues can sometimes affect website access. Consider changing your DNS server settings or using a different DNS provider.
 Step 5 :If you're in a corporate or networked environment, network restrictions or firewall rules may be blocking access to specific websites.
 Step 6 :It's possible that the BUSY software or website is undergoing maintenance or experiencing downtime.
 Step 7 : If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

I couldn't scrape fees from a PDF file in BUSYWhat could be the reason?

The inability to scrape fees from a PDF file in BUSY could be due to several reasons. PDF scraping typically involves extracting data from a PDF document and importing it into the accounting software. Here are some common reasons for difficulties with this process:
 Step 1 : PDFs can have varying structures and formatting, and if the PDF containing fee information is not well-structured or if the data is embedded in images or tables, it can make scraping more challenging.
 Step 2 : Some PDFs are password-protected or have restrictions that prevent data extraction
 Step 3 : Check if the PDF scraping tool or software you are using is compatible with the version of BUSY you have. 
 Step 4 : There are several third-party tools available for PDF data extraction, and the choice of tool can impact the success of the process.
 Step 5 ; Check if the PDF document is password-protected or has any restrictions that prevent data extraction.

What are the steps to generate GST reports in BUSY?

To generate GST (Goods and Services Tax) reports in BUSY, follow these steps.Handle Tax compliance in BUSY is easy and convenient. Some of the features of BUSY for GST are:
 1. GST Invoicing: You can create GST invoices with all the necessary details, such as GSTIN, invoice number, date, tax rate, etc.
 2. GST Summary:The software automatically calculates your tax liability and input tax credit based on your transactions.
 3. GST Reconciliation: You can reconcile your GSTR-2A/2B data with your purchase data and identify any mismatches or errors. You ca also reconcile your self filed data of GSTR1 & GSTR3B.
 4. GST Reports: You can access various GST reports using BUSY, such as GSTR-1, GSTR-2, GSTR-3B, GSTR-4, GSTR-9, etc. You can also view and analyze your GST data in different ways, such as by party, item, tax rate wise, etc.
 5. GST Returns: You can generate and file your GST returns online using BUSY such as GSTR-1, GSTR-3B, GSTR-4 & GSTR-ITC-04.

I tried uploading a PDF file multiple times in BUSY but it failedHow can I fix this?

If you have tried uploading a PDF file multiple times in BUSY and it has failed, there could be several reasons for this issue. Here are a few steps you can take to try and fix it: 
 Step 1 :Make sure you have a PDF viewer app installed on your mobile device. 
 Step 2 :Verify that the PDF file itself is not corrupted or damaged. If possible, try opening the PDF on a computer or another mobile device to see if it works. 
 Step 3 :Sometimes, accumulated cache and cookies can interfere with file downloads and viewing.
 Step 4 :Restarting your mobile device can resolve various software issues.
 Step 5 :f you're using a third-party PDF viewer app, ensure that it is up to date.
 Step 6 :Insufficient storage space on your mobile device can sometimes prevent you from opening files. 
 Step 7 : Contact the BUSY support team for further assistance if the problem continues.

Payroll tax configuration issues in BUSY. How to properly configure payroll taxes?

To properly configure payroll taxes in BUSY, you need to follow these steps:
 Step 1 :Log in to your HR or payroll management software.Navigate to the "Employee Master" or "Employee Profile" section.
 Step 2:Locate and select the specific employee for whom you want to set up multiple compensation structures.
 Step 3 :Within the employee's profile, there should be an option to add or manage compensation structures.You can add multiple compensation structures for the same employee, each with its own effective date.
 Step 4 :For each compensation structure, you will define details such as:
 Salary or wage amount
 Components (e.g., base salary, bonuses, allowances)
 Deductions (e.g., taxes, insurance premiums)
 Effective date: This is crucial. It indicates when the compensation structure becomes active.
 Step 5 :Each compensation structure should have an associated effective date. This date determines when the structure goes into effect.You can set multiple compensation structures with different effective dates to account for salary changes, promotions, or other factors.

Unable to log in to BUSY—asking to allow program access. What to do?

There could be several possible reasons why you are still unable to login to BUSY even after reinstalling it. Some possible reasons could include entering the wrong login credentials, a problem with the server or network connection, or an issue with the software itself. It is recommended to double-check your login credentials, ensure a stable internet connection, and contact the BUSY support team for further assistance.
 Step 1 : Verify that you are entering the correct username and password.
 Step 2 : f you can't remember your password or suspect that it's incorrect, use the "Forgot Password" or "Reset Password" feature provided by BUSY to reset your password.
 Step 3 ; Check if you are using the latest version of BUSY. Outdated software may have compatibility issues or security vulnerabilities.
 Step 4 : Occasionally, BUSY's servers may experience downtime or issues. Check the official website or contact customer support to verify if there are server-related problems.

Reinstalled BUSY but still unable to login. Possible reasons?

There could be several possible reasons why you are still unable to login to BUSY even after reinstalling it. Some possible reasons could include entering the wrong login credentials, a problem with the server or network connection, or an issue with the software itself. It is recommended to double-check your login credentials, ensure a stable internet connection, and contact the BUSY support team for further assistance.
 Step 1 : Verify that you are entering the correct username and password.
 Step 2 : f you can't remember your password or suspect that it's incorrect, use the "Forgot Password" or "Reset Password" feature provided by BUSY to reset your password.
 Step 3 ; Check if you are using the latest version of BUSY. Outdated software may have compatibility issues or security vulnerabilities.
 Step 4 : Occasionally, BUSY's servers may experience downtime or issues. Check the official website or contact customer support to verify if there are server-related problems.

How do I know if I have selected the correct time zone in BUSY?

To know if you have selected the correct time zone in BUSY, you can check the system clock on your computer or device. Make sure that the time displayed matches the local time in your area. If it does, then you have selected the correct time zone in the software.It's essential to keep your time zone setting updated if you frequently travel or if there are daylight saving time changes in your region. Adjust the time zone setting as needed to maintain accuracy.
 Date Format
 In this data field, two options are listed. One is the DD/MM/YYYY format while the other is MM/DD/YYYY. Select the appropriate option as per your requirement. By default, DD/MM/YYYY is selected.
 Date Separator
 Enter a date separator for the dates. For example, you can select a hyphen (-) or a colon (:) as a date separator. By default, hyphen is selected.

Issue setting the date in BUSY. How to set the date correctly?

To know if you have selected the correct time zone in BUSY, you can check the system clock on your computer or device. Make sure that the time displayed matches the local time in your area. If it does, then you have selected the correct time zone in the software.It's essential to keep your time zone setting updated if you frequently travel or if there are daylight saving time changes in your region. Adjust the time zone setting as needed to maintain accuracy.
 Date Format
 In this data field, two options are listed. One is the DD/MM/YYYY format while the other is MM/DD/YYYY. Select the appropriate option as per your requirement. By default, DD/MM/YYYY is selected.
 Date Separator
 Enter a date separator for the dates. For example, you can select a hyphen (-) or a colon (:) as a date separator. By default, hyphen is selected.

Frequently AskedQuestions