Frequently Asked
Questions

Q: What is the meaning of "manufacturing" vendor type in BUSY? Is it a trader or manufacturer?

In BUSY, the manufacturing vendor type typically refers to a vendor or supplier who primarily deals in manufacturing goods rather than trading or reselling them. This vendor type is used to categorize and classify vendors based on the nature of their business activities. Here's a brief explanation of the "manufacturing" vendor type: Manufacturer: A manufacturing vendor type is used to classify vendors who are engaged in the production or manufacturing of goods. These vendors create products from raw materials or components, often in their own facilities. Supplier to Manufacturers: Businesses that supply materials, parts, or components to manufacturers may also fall under the manufacturing vendor type. These vendors provide the necessary inputs for the manufacturing process. Differentiation from Traders: This vendor type distinguishes manufacturers and their suppliers from traders or resellers. Traders typically buy and sell products without engaging in the manufacturing process.

Q: I want to register a new company in my existing BUSY accountWhat is the process?

To register a new company in your existing BUSY account, you can follow these steps: Step 1: Open BUSY & Create your company with required details under the 'Create Company' tab. Step 2: After that setup username & password for login into your company. Step 3: Then Features/Option window appears in that a tab will be shown by the name of "Trade Specific Configuration." Step 4: Select your Trade Type related to your Business then the required features automatic turned on. Step 5: Now you can create your Items and Parties by using these steps: (i) Administration (ii) Master (iii) Select Item/Account as per the need. Once you have completed these steps, BUSY will be set up and configured for your business. You can start recording and managing your day-to-day transactions under the "Transaction" menu and add the vouchers to generate invoices as required.

Q: What is the process to update the software to the latest version in BUSY?

To upgrade to the latest version of BUSY, you can follow these steps: Step 1: Take latest backup of your all data. Step 2: Go to BUSY and click on "Check BUSY Updates" under the Company Menu. Step 3: Select the location where you want to save setups and click on "Download Updates" two setups will be download. Step 4: Close any instances of BUSY that are running on your computer. Step 5: You can install both setups by Locate the setup file on your computer and double-click on it to run them one by one. Step 6: Follow the instructions on the screen and choose the location where you want to install the software. Step 7: Wait for the installation process to complete and click on the finish button. Step 8: You can now launch it and start using BUSY on your computer.

Q: Why is the PDF not showing up in BUSY BNS even though it has been uploaded or sent?

If the PDF is not appearing on BUSY BNS even though being uploaded, you may need to ensure that BDEP BUSY Data Exchange Platform is enabled. Follow these steps: Step 1:Log in to your company with your credentials. Step 2:Go to the Administration menu and select Configuration from the submenu. Step 3:Select Features or Options and go to the General tab. Step 4:Look for the Enable BUSY Data Exchange Platform BDEP option and ensure it is enabled by setting it to Y. Click on the configuration option. Step 5:Click on Create New ID and enter relevant details such as BDEP ID, Password, and other mandatory information. Click on the create option and save the information. Step 6:Save the general configuration window by clicking on the save button or pressing the F2 shortcut key. These steps should help ensure that BDEP is enabled, allowing the PDF to appear on BUSY BNS.

Q: I am unable to upload PDF files in BUSYWhat should I do?

If you are unable to upload PDF files in BUSY, you can try the following steps to resolve the issue: Step 1 :Make sure you have a PDF viewer app installed on your mobile device. Step 2 :Verify that the PDF file itself is not corrupted or damaged. If possible, try opening the PDF on a computer or another mobile device to see if it works. Step 3 :Sometimes, accumulated cache and cookies can interfere with file downloads and viewing. Step 4 :Restarting your mobile device can resolve various software issues. Step 5 :f you're using a third-party PDF viewer app, ensure that it is up to date. Step 6 :Insufficient storage space on your mobile device can sometimes prevent you from opening files. Step 7 : Contact the BUSY support team for further assistance if the problem continues.

Q: I am not able to view the PDF bill sent from BUSYWhat should I do?

If you are unable to view the PDF bill sent from BUSY, you can try the following troubleshooting steps: Step 1 :Make sure you have a PDF viewer app installed on your mobile device. Step 2 :Verify that the PDF file itself is not corrupted or damaged. If possible, try opening the PDF on a computer or another mobile device to see if it works. Step 3 :Sometimes, accumulated cache and cookies can interfere with file downloads and viewing. Step 4 :Restarting your mobile device can resolve various software issues. Step 5 :f you're using a third-party PDF viewer app, ensure that it is up to date. Step 6 :Insufficient storage space on your mobile device can sometimes prevent you from opening files. Step 7 : Contact the BUSY support team for further assistance if the problem continues.

Q: Why am I unable to upload PDFs on BDEP / BUSYBNS and encounter errors like "can't upload problem"?

To resolve issues when uploading an invoice PDF on BDEP/BUSY BNS, follow these steps in simpler language: Step 1: Check that your computer's time zone is set to "Indian Standard Time" (UTC+5:30) for cities like Chennai, Kolkata, Mumbai, and New Delhi. Step 2: Make sure your computer's time and date are set correctly in the Indian Standard Time format, which is dd/MM/yyyy. Step 3: Ensure that your internet connection is working well and is stable. Step 4: Exclude the BUSYwin folder from your antivirus, Windows Defender, and Firewall settings. This will prevent these programs from interfering with BUSYwin. Step 5: Give permission to the BUSYwin folder and its icon, so it can run without any restrictions. If you're still facing issues, please contact the BUSY Support team at 8282828282 for further assistance.

Q: Enable automatic PDF notifications via WhatsApp in BUSY?

To enable automatic PDF notifications via WhatsApp in BUSY, you need to configure the WhatsApp integration feature in the software. This will allow you to send PDF invoices directly to your customers' WhatsApp accounts. Please refer to the software's documentation or contact customer support for detailed instructions on how to set up this feature. The BUSY BNS feature in the BUSY app, you can follow these steps: Step 1: Go to the Administration Step 2: Click on configuration option, select feature/option Step 3: Select General tab and Enable Event Notification Step 4: Set the occurance of event, you have to select the type of event and user Step 5: Mention remove contact no on which notification to be shared.(This option work with BUSY BNS Application) Please note, option is available in Standard model of BUSY and with active BLS

Q: The phone number linked to my BNS account has changedHow do I update it?

BUSY you are using, specifically "BUSY BNS," there is no login credential system, and access to the app is based solely on registering a mobile number.To update the phone number linked to your BNS account, you will need to uninstall the BNS app from your phone and reinstall it from the Play Store. During the registration process, you can enter your new phone number. Step 1: Go to the Administration Step 2: Click on configuration option, select feature/option Step 3: Select General tab and enable Event Notification Step 4: Set the occurance of event, you have to select the type of event and user Step 5: Mention contact no on which notification to be shared.(This option work with BUSY BNS Application) Please note, option is available in Standard model of BUSY and with active BLS

Q: What features of BUSY can help retailers track payments and prevent fraud by staff?

BUSY offers several features that can help retailers track payments and prevent fraud by staff. Some of these features include: Step 1 :Double-check that you've entered the bills accurately in BUSY. Step 2 :Verify the bill dates, amounts, and other details to ensure they match the actual bills you received. Step 3 : In BUSY, you typically need to link payments to specific bills to mark them as paid. Step 4 : If the payments don't match the total amount of the bills, the adjustment won't be complete until the amounts match. Step 5 :If you're making partial payments toward bills, make sure that you've correctly entered these partial payment transactions in BUSY. Step 6 :If you deal with multiple currencies, ensure that the currency of the bill matches the currency of the payment.

Find Solutions to Common Issues Related to notification-tools - bns

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

What is the meaning of "manufacturing" vendor type in BUSY? Is it a trader or manufacturer?

In BUSY, the manufacturing vendor type typically refers to a vendor or supplier who primarily deals in manufacturing goods rather than trading or reselling them. This vendor type is used to categorize and classify vendors based on the nature of their business activities.
 Here's a brief explanation of the "manufacturing" vendor type:
 Manufacturer:
 A manufacturing vendor type is used to classify vendors who are engaged in the production or manufacturing of goods. These vendors create products from raw materials or components, often in their own facilities.
 Supplier to Manufacturers: 
 Businesses that supply materials, parts, or components to manufacturers may also fall under the manufacturing vendor type. These vendors provide the necessary inputs for the manufacturing process.
 Differentiation from Traders: 
 This vendor type distinguishes manufacturers and their suppliers from traders or resellers. Traders typically buy and sell products without engaging in the manufacturing process.

I want to register a new company in my existing BUSY accountWhat is the process?

To register a new company in your existing BUSY account, you can follow these steps:
 Step 1: Open BUSY & Create your company with required details under the 'Create Company' tab.
 Step 2: After that setup username & password for login into your company.
 Step 3: Then Features/Option window appears in that a tab will be shown by the name of "Trade Specific Configuration."
 Step 4: Select your Trade Type related to your Business then the required features automatic turned on.
 Step 5: Now you can create your Items and Parties by using these steps:
 (i) Administration
 (ii) Master
 (iii) Select Item/Account as per the need.
 Once you have completed these steps, BUSY will be set up and configured for your business. You can start recording and managing your day-to-day transactions under the "Transaction" menu and add the vouchers to generate invoices as required.

What is the process to update the software to the latest version in BUSY?

To upgrade to the latest version of BUSY, you can follow these steps:
 Step 1: Take latest backup of your all data.
 Step 2: Go to BUSY and click on "Check BUSY Updates" under the Company Menu.
 Step 3: Select the location where you want to save setups and click on "Download Updates" two setups will be download.
 Step 4: Close any instances of BUSY that are running on your computer.
 Step 5: You can install both setups by Locate the setup file on your computer and double-click on it to run them one by one.
 Step 6: Follow the instructions on the screen and choose the location where you want to install the software.
 Step 7: Wait for the installation process to complete and click on the finish button.
 Step 8: You can now launch it and start using BUSY on your computer.

Why is the PDF not showing up in BUSY BNS even though it has been uploaded or sent?

If the PDF is not appearing on BUSY BNS even though being uploaded, you may need to ensure that BDEP BUSY Data Exchange Platform is enabled. Follow these steps:
Step 1:Log in to your company with your credentials.
Step 2:Go to the Administration menu and select Configuration from the submenu.
Step 3:Select Features or Options and go to the General tab.
Step 4:Look for the Enable BUSY Data Exchange Platform BDEP option and ensure it is enabled by setting it to Y. Click on the configuration option.
Step 5:Click on Create New ID and enter relevant details such as BDEP ID, Password, and other mandatory information. Click on the create option and save the information.
Step 6:Save the general configuration window by clicking on the save button or pressing the F2 shortcut key.
These steps should help ensure that BDEP is enabled, allowing the PDF to appear on BUSY BNS.

I am unable to upload PDF files in BUSYWhat should I do?

If you are unable to upload PDF files in BUSY, you can try the following steps to resolve the issue:
 Step 1 :Make sure you have a PDF viewer app installed on your mobile device. 
 Step 2 :Verify that the PDF file itself is not corrupted or damaged. If possible, try opening the PDF on a computer or another mobile device to see if it works. 
 Step 3 :Sometimes, accumulated cache and cookies can interfere with file downloads and viewing.
 Step 4 :Restarting your mobile device can resolve various software issues.
 Step 5 :f you're using a third-party PDF viewer app, ensure that it is up to date.
 Step 6 :Insufficient storage space on your mobile device can sometimes prevent you from opening files. 
 Step 7 : Contact the BUSY support team for further assistance if the problem continues.

I am not able to view the PDF bill sent from BUSYWhat should I do?

If you are unable to view the PDF bill sent from BUSY, you can try the following troubleshooting steps:
 Step 1 :Make sure you have a PDF viewer app installed on your mobile device. 
 Step 2 :Verify that the PDF file itself is not corrupted or damaged. If possible, try opening the PDF on a computer or another mobile device to see if it works. 
 Step 3 :Sometimes, accumulated cache and cookies can interfere with file downloads and viewing.
 Step 4 :Restarting your mobile device can resolve various software issues.
 Step 5 :f you're using a third-party PDF viewer app, ensure that it is up to date.
 Step 6 :Insufficient storage space on your mobile device can sometimes prevent you from opening files. 
 Step 7 : Contact the BUSY support team for further assistance if the problem continues.

Why am I unable to upload PDFs on BDEP / BUSYBNS and encounter errors like "can't upload problem"?

To resolve issues when uploading an invoice PDF on BDEP/BUSY BNS, follow these steps in simpler language: 
 Step 1: Check that your computer's time zone is set to "Indian Standard Time" (UTC+5:30) for cities like Chennai, Kolkata, Mumbai, and New Delhi. 
 Step 2: Make sure your computer's time and date are set correctly in the Indian Standard Time format, which is dd/MM/yyyy. 
 Step 3: Ensure that your internet connection is working well and is stable. 
 Step 4: Exclude the BUSYwin folder from your antivirus, Windows Defender, and Firewall settings. This will prevent these programs from interfering with BUSYwin. 
 Step 5: Give permission to the BUSYwin folder and its icon, so it can run without any restrictions. 
 If you're still facing issues, please contact the BUSY Support team at 8282828282 for further assistance.

Enable automatic PDF notifications via WhatsApp in BUSY?

To enable automatic PDF notifications via WhatsApp in BUSY, you need to configure the WhatsApp integration feature in the software. This will allow you to send PDF invoices directly to your customers' WhatsApp accounts. Please refer to the software's documentation or contact customer support for detailed instructions on how to set up this feature.
 The BUSY BNS feature in the BUSY app, you can follow these steps:
 Step 1: Go to the Administration
 Step 2: Click on configuration option, select feature/option
 Step 3: Select General tab and Enable Event Notification
 Step 4: Set the occurance of event, you have to select the type of event and user
 Step 5: Mention remove contact no on which notification to be shared.(This option work with BUSY BNS Application)
 Please note, option is available in Standard model of BUSY and with active BLS

The phone number linked to my BNS account has changedHow do I update it?

BUSY you are using, specifically "BUSY BNS," there is no login credential system, and access to the app is based solely on registering a mobile number.To update the phone number linked to your BNS account, you will need to uninstall the BNS app from your phone and reinstall it from the Play Store. During the registration process, you can enter your new phone number.
 Step 1: Go to the Administration
 Step 2: Click on configuration option, select feature/option
 Step 3: Select General tab and enable Event Notification
 Step 4: Set the occurance of event, you have to select the type of event and user
 Step 5: Mention contact no on which notification to be shared.(This option work with BUSY BNS Application)
 Please note, option is available in Standard model of BUSY and with active BLS

What features of BUSY can help retailers track payments and prevent fraud by staff?

BUSY offers several features that can help retailers track payments and prevent fraud by staff. Some of these features include:
 Step 1 :Double-check that you've entered the bills accurately in BUSY.
 Step 2 :Verify the bill dates, amounts, and other details to ensure they match the actual bills you received.
 Step 3 : In BUSY, you typically need to link payments to specific bills to mark them as paid.
 Step 4 : If the payments don't match the total amount of the bills, the adjustment won't be complete until the amounts match.
 Step 5 :If you're making partial payments toward bills, make sure that you've correctly entered these partial payment transactions in BUSY. 
 Step 6 :If you deal with multiple currencies, ensure that the currency of the bill matches the currency of the payment.

Frequently AskedQuestions