Frequently Asked Questions

You can fix the issue of BUSY Agent not opening by following these steps:
 Step 1: Verify that BUSY Agent is installed in the same folder where BUSY application is installed.
 Step 2: Run BUSY Agent as an administrator by right-clicking on the icon and selecting Run as administrator.
 Step 3: Check that BUSY Agent is not already running in the background. To do this, open Task Manager and look for BUSY Agent application. If you find it, close it and try again.
 Step 4: If same issue persists then reinstall the BUSY Agent application and check.

To address issues with BUSY Agent license configuration for backup notifications, you can follow these steps:
 1. Make sure your license is valid and not expired. If it has expired, you will need to renew it.
 2. Check the configuration settings in BUSY Agent to ensure that the license is properly activated and enabled for backup notifications.
 3. If the license is not being recognized or configured correctly, try reinstalling BUSY Agent and entering the license information again.
 4. If the issue persists, contact BUSY support for further assistance in troubleshooting and resolving the license configuration problem.

To troubleshoot missing backup notifications at scheduled times in BUSY, you can follow these steps:
 1. Check the notification settings in BUSY to ensure they are properly configured.
 2. Verify that the backup schedule is set correctly and that the timing is accurate.
 3. Make sure that the notification feature is enabled for the specific contact or user.
 4. Ensure that the BUSY Notification Server (BNS) code is correctly entered and functioning.
 5. Double-check that the email notification settings are properly configured.
 6. If the issue persists, you can reach out to BUSY support for further assistance.

To set it up, you can follow these steps:
Step 1: Download the BUSY Agent Setup from the BUSY website www.busy.in Go to the Resources and Download section to find the setup file.
Step 2: Install the setup in the same drive where BUSY is installed.
Step 3: After the installation is complete, configure your data directory from where your data is running under the General Configuration tab.
Step 4: Click on Backup Configuration ( Local Drive ) and specify the backup path and schedule the backup timing.
Step 5: Schedule your backup as per your requirements and save the configuration. 

BUSY Agent is a tool which is used to take backup automatically as per schedue time which specified by you on Local Drive and Google Drive.
 Pls Follow the Below Steps for Google Drive :
 Step 1: Open the BUSY Agent
 Step 2: Click on Backup Configuration of Google Drive
 Step 3: Specify the Email id and then do the authentication.
 Step 4: Click on Backup Schedule then select days, financial year and backup time in a day as per your requirement.
 
 Note : Backup on BUSY Agent is with only Active BLS.

BUSY Agent is a tool which is used to take backup automatically as per schedue time which specified by you on Local Drive and Google Drive.
 Pls Follow the Below Steps for Google Drive :
 Step 1: Open the BUSY Agent
 Step 2: Click on Backup Configuration of Google Drive
 Step 3: Specify the Email id and then do the authentication.
 Step 4: Click on Backup Schedule then select days, financial year and backup time in a day as per your requirement.
 
 Note : Backup on BUSY Agent is with only Active BLS.

Yes, you can save your billing or accounting data backup on Google Drive. To do this, you need to install the BUSY Agent software and configure it to automatically backup your data to Google Drive.Click on Backup Configuration on GOOGLE DRIVE and enter the a email id and then click on authorise button then allow or give permission to BUSY Agent to save backup on your mail to Google Drive and then Backup schedule for automatically backup and configure it as per your requirement.
Click on ADD TO STARTUP option for taking backup automatically from BUSY.

If you are unable to take backup on google drive through BUSY Agent, then there could serveral reasons are:
 1. Might be there is no stable and fast internet connection.
 2. There is no available space on your Google Drive.
 3. Not installed latest version of BUSY Agent.
 4. Maybe issue in a specific company, try backing it up on your local drive first and see if the problem persists.
 5. Might be antivirus blocking BUSY Agent Application from accessing the internet or other resources.
 6. BUSY Agent not run as an administrator mode.

There could be serveral reasons why the BUSY Agent not taking backup automatically. Some of the reason are:
 1. BUSY Agent is running in the background.
 2. No available space on your Local Drive as well as Google Drive.
 3. BUSY Agent version is not up to date.
 4. Might be issue from a specific company.
 5. May be antivirus or firewall settings blocking BUSY Agent Application from accessing the internet or other resources.
 6. BUSY Agent application not running as an administrator mode.
 7. Internet connection is not stable for google drive backup.

To download & install BUSY Agent setup, you need to follow these steps:
 Step 1: Visit our official website www.busy.in and click on the Resources.
 Step 2: Next, click on the Download and find the BUSY Agent and download the setup file.
 Step 3: Run the setup and follow the instructions on the screen and choose the location where you want to install the software. Make sure to install in the same drive where the BUSY is installed. 
 Step 4: Wait for the installation process to complete and click on the finish button.