Frequently Asked Questions

If the system data is not syncing to the mobile app through BUSY Agent, there could be several possible causes. Some of the common ones are:
 1. BUSY Agent is not running in the background.
 2. The internet connection is weak or unstable.
 3. The antivirus or the window firewall is blocking the sync process.
 4. There is an issue with the database that needs to be synced. 
 There may be other causes depending on the situation

When automatic backup failed from BUSY Agent to google drive.
 Pls Follow the Below Steps :
 Step 1: Make sure that BUSY agent latest version is updated.
 Step 2: Make sure that the backup configuration has been done properly.
 Step 3: Please check there should be proper internet connectivity.
 Step 4: Take the company backup on the desktop for checking purpose.
 Step 5: Check the firewall and if the antivirus blocking the BUSY agent then exclude it

To ensure any data updates or changes made in BUSY are saved permanently, it is recommended check your final reports to see changes and to take regular backups of the company data. This can be done through the backup option in BUSY or by using the BUSY Agent utility to automatically backup.If you want to ensure about cloud syncing in mobile app then you can do through BUSY agent for incremental upload of your data in mobile app.

The best way to backup locally and on Google Drive in BUSY is to use the BUSY Agent utility. With BUSY Agent, you can set up automatic backups to both your local drive and Google Drive. Simply configure the backup settings in BUSY Agent, specifying the location of the local folder where you want to save the backup and providing your Gmail ID for Google Drive backup. The backups will be done automatically according to the specified timing.

In BUSY Agent, we set the schedule time for the backup but If the backup is not getting done on the schedule time.
 Pls Follow the Below Steps :
 Step 1: Make sure that the time should be mention in the BUSYAgent.
 Step 2: Check the backup folder of that scheduled time. 
 Step 3: Add to startup the BUSYAgent so that it will take backup on scheduled time. 
 Step 4: Exclude BUSYAgent in the Antivirus.

BUSY Agent takes auto backup as per the schedule time specified by you and yes, we can customize it from mentioned steps.
 Pls Follow the Below Steps for Backup Scheduled :
 Step 1: Open the BUSYAgent 
 Step 2: Click on Backup Configuration of Local Drive or Google Drive as pe your requirement. 
 Step 3: Click on Backup Scheduled 
 Step 4: Change the time per day backup as per your requirement and save it.

To uninstall the extra BUSY Agent installed in the system, you need to follow these steps:
 Step 1: Go to the Control Panel on your computer.
 Step 2: Click on Programs or Programs and Features.
 Step 3: Look for BUSY Agent in the list of installed programs.Select BUSY Agent and click on Uninstall or Remove.
 Step 4: Follow the on-screen prompts to complete the uninstallation process.
 After uninstall check the original BUSY Agent is running or not.

While taking backup of BUSYaget and facing error of Forbidden error then follow the 
steps 
1 Click on check space on google drive if its showing no space or very low space 
then go to goole drive and clear some data which is not required then try for backup 
again
2 Check the companies backup you are taking are updated in latest version or not 
if not then update the comp file first then take backup again 

To set up a backup again in BUSY Accounting software after formatting your system, you need to download the BUSY AGENT utility from busy.in or from within BUSY, install it in the same location where BUSY is installed, launch the BUSY AGENT utility, set general configuration, provide the location where you want to keep the backup, set the schedule and companies for whom you want to take backup, and set the application as Add to startup.

To troubleshoot BUSYAgent backup copy creation issues, you can try the following steps:
 1. Make sure you have the latest version of BUSYAgent installed.
 2. Check if the backup path of the data directory is correctly configured.
 3. Verify that you have sufficient storage space in the backup location.
 4. Take a manual backup of the company data before attempting to create a backup copy.
 5. If the issue persists, contact BUSY support for further assistance.