Frequently Asked Questions

There could be several reasons why you are unable to view certain options in BUSY agent.
Step 1 : It could be due to user rights and permissions,
Step 2 : display resolution settings
Step 3 : software issues.
 It is recommended to check your user rights and permissions in the main system, ensure that your display resolution meets the minimum requirements, .
 If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in

You can configure backup notifications via Email in BUSY Agen by using these steps:
 Step 1: Open the BUSY Agent application and click on the General Configuration.
 Step 2: Check the box for Send Notifications through Email and enter the email id where you want to receive the notifications.
 Step 3: Then, configure the Email Sending settings and enter the SMTP Server email id and password that you want to use to send the notifications.
 After successfully configured you will received backup notification on your mail.

To install the BUSY Agent, follow the steps given below:
1. Download the setup file directly from the BUSY Company menu or the www.busy.in website.
2. Extract the setup using Winrar or 7Zip; the file will be extracted.
3. Next, follow the installation steps to complete the installation.
4. After installation, configure the BUSY Agent with the Data directory or SQL Path.
5. Configure the auto-backup, Dongle Server, or Incremental data sync server settings.
6. After configuration, add the BUSY Agent to startup.
7. Now, the BUSY Agent will start to perform.

If the BUSY agent is not taking a backup of your data, check the possible reasons:
1.Verify the backup schedule for both the local drive and Google Drive in the BUSY agent.
2.Ensure that the path defined in the local drive backup exists in the system.
3.Confirm that there is enough space available in both the local drive and Google Drive for backup files.
4.Make sure the BUSY agent is set to run at startup to enable auto backup.
5.Ensure that the BUSY agent is running in license mode.

In BUSY Agent, we have a option to set time for data sync from BUSY to Mobile App.
 Pls Follow the Below Steps for Mobile app data sync :
 Step 1: Open the BUSY Software 
 Step 2: Company Menu
 Step 3: Download BUSYAgent
 Step 4: Install it in which BUSY is already installed
 Step 5: Click on BUSYAgent icon
 Step 6: Click on Cloud Sync Configuration
 Step 7: Enable the automatic incremental sync
 Step 8: Mention the time interval for syncing data.

There are various ways for verifying the BUSY backup has been done successfully or not for the company.
 Pls Follow the Below Steps :
 Step 1: We can check the backup success log in BUSY agent log details for the companies whose backup has been successfully done. 
 Step 2: In BUSY Agent can set notification for the backup in your email id or in BUSYbns app by mentioning the mobile number.
 Step 3: We can also check the BUSY backup folder manually.

There are various ways for verifying the BUSY backup has been done successfully or not for the company.
 Pls Follow the Below Steps :
 Step 1: We can check the backup success log in BUSY agent log details for the companies whose backup has been successfully done. 
 Step 2: In BUSY Agent can set notification for the backup in your email id or in BUSYbns app by mentioning the mobile number.
 Step 3: We can also check the BUSY backup folder manually.

To fix the error "BUSY Agent already open," you can try the following steps:
 1. Close all instances of the BUSY Agent software.
 2. Open the Task Manager (Ctrl + Shift + Esc) and check if any BUSY Agent processes are running. If so, end those processes.
 3. Restart your computer.
 4. After the restart, open the BUSY Agent software again and check if the error persists.
 If the error still occurs, you may need to contact BUSY customer support for further assistance.

If the authorization failed while taking a backup from Google Drive, then you need to follow the below steps:
1: Click on check space on Google Drive if it shows no space or very low space, then go to Google Drive and clear some data that is not required, then try for backup again.
2: Check if the company backup you are taking is updated to the latest version or not; if not, then update the comp file first, then take the backup again.

When space is available but still backup failed from BUSY Agent on google drive.
 Pls Follow the Below Steps :
 Step 1: Make sure that BUSY agent latest version is updated.
 Step 2: Make sure that the backup configuration has been done properly.
 Step 3: Please check there should be proper internet connectivity.
 Step 4: Take the company backup on the desktop for checking purpose.
 Step 5: Check the firewall and if the antivirus blocking the BUSY agent then exclude it