Frequently Asked Questions

When unable to take backup on Google Drive.There can be various reasons, Pls Follow the below steps :
 Step 1: There should be proper Google drive configuration in the BUSY Agent.
 Step 2: Internet connectivity should be proper 
 Step 3: Pls ensure that there should be space available in Google Drive.
 Step 4: If still issue presists, Then check the firewall setting and Antivirus.

In BUSY there is no option for storage if its showing storage limit exceed then you must 
clear the local drive space or should install BUSY on another drive where the space is available and if there is showing excced data limit on google drive then you need to remove some files from it to take backup through BUSY agent properly on google drive

In BUSY Agent, We can change the frequency and timings for the automatic backup.
 Pls Follow the Below Steps :
 Step 1: Open the BUSYAgent 
 Step 2: Click on Backup Configuration of Local Drive or Google Drive as pe your requirement. 
 Step 3: Click on Backup Scheduled 
 Step 4: Mention the no. of backups in a day and save it

To restore the BUSY Agent shortcut on your desktop or taskbar, please follow these steps:
 Step 1: Go to the BUSYwin folder and find the BUSY Agent application file.
 Step 2: Right-click on the file and select “Send to” and then “Desktop (Create Shortcut)”.
 Step 3: You can also right-click on the file and select “Pin to taskbar” to add it to your taskbar.

To resolve issues with accessing features in BUSY agent, you can try the following troubleshooting Steps:
Step 1 : Check your user permissions and make sure you have the necessary access rights.
Step 2 : Verify that your software is up to date with the latest version.
Step 3 : Clear your browser cache and cookies.
Step 4 : Restart your computer and try accessing the features again.

If error is coming while taking backup on Google drive. 
 Pls Follow the Below Steps :
 Step 1: Make sure should have proper internet connection.
 Step 2: There should be sufficient space in Google Drive
 Step 3: Proper Google Drive setting should be configured in BUSY.
 If still issue presists, Pls contact to Customer Support on 8282828282 or email at support@busy.in

To restore the BUSY Agent shortcut on your desktop or taskbar, please follow these steps:
 Step 1: Go to the BUSYwin folder and find the BUSY Agent application file.
 Step 2: Right-click on the file and select “Send to” and then “Desktop (Create Shortcut)”.
 Step 3: You can also right-click on the file and select “Pin to taskbar” to add it to your taskbar.

Pls Follow the Below Steps :
 Step 1: Open the BUSY Software 
 Step 2: Company Menu
 Step 3: Download BUSYAgent
 Step 4: Install it in which BUSY is already installed
 Step 5: Click on BUSYAgent icon
 Step 6: Click on General Configuration
 Step 7: Tick on Send notifications to BUSYBNS
 Step 8: Enter the Mobile Number which is registered in your BUSYBNS app.

While take backup then showing path not define so there is two way to set path 
1. you need to select folder path to store backup while taking manual backup from BUSY.
2. if you take auto backup through BUSY agent, then open BUSY agent and click of configure backup in local drive and set backup folder path fom system drive and save the configuration.

BUSY Agent authorise your gmail id only one time untill you have not change it. Furthermore, you do not need to enter your Gmail account login credentials in BUSY Agent.
 So, if asking for authentication again and again then you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.