Frequently Asked
Questions

Q: What is the pocess for e invoice printing and emailing in BUSY accounting software?

If you want to print e invoice then please follow the given steps Step 1: Go to the transaction Step 2: Then GST misc utilities Step 3: Then e way bill and e invoice management Step 4: Then generate print e invoice Step 5: Then load list of voucher after select vch type and date range Step 6: Then select voucher and click print e invoice button. If you want to email then please follow the given steps Step 1: Open the invoice that you want to email Step 2: Then you can see email option in the top right corner of the voucher and select it Step 3: And you can use shortcut key i.e Alt + M Step 4: Then you have to select the pdf format that you will share Step 5: Then click on email button. If still having same issue then you can contact us on our centerlized 24*7 helpline number i.e. 8282828282 or 011-40964096. You can also share your query on support@busy.in 2

Q: I am unable to access my email account through BUSY. How can I resolve this?

To resolve the issue of not being able to access your email account through BUSY, you can try the following steps: Step 1:Ensure that you have a stable and working internet connection. Sometimes, connectivity issues can prevent email synchronization. Step 2 : Check that the email account settings within BUSY are correctly configured.. Step 3 : If you have changed your email account password recently, make sure to update it within the BUSY. Step 4 : Check if your email provider has specific security settings, such as two-factor authentication (2FA) or app-specific passwords. Step 5 : Your firewall or antivirus software may block BUSY from accessing your email. Step 6 : To isolate the issue, try accessing your email using a web browser or a dedicated email client (e.g., Outlook, Thunderbird) to see if the problem is specific to BUSY or if it's a broader email account issue. Step 7 :If you've tried all the above steps and still can't access your email through BUSY, it may be time to contact their customer support.

Q: I am unable to send emails directly from BUSY. How can I resolve this?

To configure email settings and password in BUSY, you can find these options in the "Configuration" menu. Within the Configuration menu, look for the "Email Settings" option. Here, you can enter your email address, password, SMTP details, and other relevant information to set up your email settings in BUSY. Step 2. Select Email Configuration from the options. Step 3. Enter your email address and password in the provided fields. Step 4. Choose the email service provider you are using (e.g., Gmail, Outlook). Step 5. Enter the SMTP server and port details for your email provider. You can find these details in the email settings of your email account. Step 6. Enable SSL/TLS encryption if required by your email provider. Step 7. Save the settings and test the email configuration by sending a test email. The SMTP option is not available when selecting Send through Microsoft Outlook in BUSY's email configuration because the email will be sent automatically through the Outlook ID that is open on the system, without the need for SMTP server configuration. "

Q: How can I get the app password generated for my email account for BUSY?

As of my last knowledge update in September 2021, Google offered several methods for two-factor authentication (2FA), including the use of the Google Authenticator app, phone prompts, and hardware security keys, among others. However, AirPass doesn't appear to be a standard term associated with Google's 2FA methods. Step 1 : To set up 2FA for your Google account linked to BUSY, you would typically use one of the following methods: Step 2 : Go to your Google Account settings by visiting https://myaccount.google.com/. Step 3 : Click on Security or Sign-in & security. Step 4 : Locate the Two-step verification or Two-factor authentication section and click Turn on or Get started. Step 5 :Follow the on-screen instructions to set up 2FA using one of the available methods. Please note that Google's security features and settings may have evolved since my last knowledge update in September 2021, so it's essential to refer to Google's official documentation or support resources for the most up-to-date information on setting up two-factor authentication for your Google account.

Q: What is an app password, and how can I generate one for my email ID to use in BUSY?

As of my last knowledge update in September 2021, Google offered several methods for two-factor authentication (2FA), including the use of the Google Authenticator app, phone prompts, and hardware security keys, among others. However, AirPass doesn't appear to be a standard term associated with Google's 2FA methods. Step 1 : To set up 2FA for your Google account linked to BUSY, you would typically use one of the following methods: Step 2 : Go to your Google Account settings by visiting https://myaccount.google.com/. Step 3 : Click on Security or Sign-in & security. Step 4 : Locate the Two-step verification or Two-factor authentication section and click Turn on or Get started. Step 5 :Follow the on-screen instructions to set up 2FA using one of the available methods. Please note that Google's security features and settings may have evolved since my last knowledge update in September 2021, so it's essential to refer to Google's official documentation or support resources for the most up-to-date information on setting up two-factor authentication for your Google account.

Q: Where can I find the AirPass option for signing in with two-factor authentication in Google account linked to BUSY?

As of my last knowledge update in September 2021, Google offered several methods for two-factor authentication (2FA), including the use of the Google Authenticator app, phone prompts, and hardware security keys, among others. However, AirPass doesn't appear to be a standard term associated with Google's 2FA methods. Step 1 : To set up 2FA for your Google account linked to BUSY, you would typically use one of the following methods: Step 2 : Go to your Google Account settings by visiting https://myaccount.google.com/. Step 3 : Click on Security or Sign-in & security. Step 4 : Locate the Two-step verification or Two-factor authentication section and click Turn on or Get started. Step 5 :Follow the on-screen instructions to set up 2FA using one of the available methods. Please note that Google's security features and settings may have evolved since my last knowledge update in September 2021, so it's essential to refer to Google's official documentation or support resources for the most up-to-date information on setting up two-factor authentication for your Google account.

Q: Resetting the password or registering a new email ID when the current email ID password is unknown in BUSY.

To configure email settings and password in BUSY, you can find these options in the "Configuration" menu. Within the Configuration menu, look for the "Email Settings" option. Here, you can enter your email address, password, SMTP details, and other relevant information to set up your email settings in BUSY. Step 2. Select Email Configuration from the options. Step 3. Enter your email address and password in the provided fields. Step 4. Choose the email service provider you are using (e.g., Gmail, Outlook). Step 5. Enter the SMTP server and port details for your email provider. You can find these details in the email settings of your email account. Step 6. Enable SSL/TLS encryption if required by your email provider. Step 7. Save the settings and test the email configuration by sending a test email. The SMTP option is not available when selecting Send through Microsoft Outlook in BUSY's email configuration because the email will be sent automatically through the Outlook ID that is open on the system, without the need for SMTP server configuration. "

Q: How do I configure email settings and password in BUSY? Where can I find these options?

To configure email settings and password in BUSY, you can find these options in the "Configuration" menu. Within the Configuration menu, look for the "Email Settings" option. Here, you can enter your email address, password, SMTP details, and other relevant information to set up your email settings in BUSY. Step 2. Select Email Configuration from the options. Step 3. Enter your email address and password in the provided fields. Step 4. Choose the email service provider you are using (e.g., Gmail, Outlook). Step 5. Enter the SMTP server and port details for your email provider. You can find these details in the email settings of your email account. Step 6. Enable SSL/TLS encryption if required by your email provider. Step 7. Save the settings and test the email configuration by sending a test email. The SMTP option is not available when selecting Send through Microsoft Outlook in BUSY's email configuration because the email will be sent automatically through the Outlook ID that is open on the system, without the need for SMTP server configuration. "

Q: How do I send invoices to multiple customer groups from BUSY?

To email invoices to group of customers from BUSY, you need to follow these steps: Step 1: Open BUSY and select the company you want to work with. Then, go to the Print / Email / SMS tab and click on Print Utilities. Step 2: Select the Invoice / Documents option and choose the voucher type which you want to print such as Sales Invoice, Purchase Invoice, etc. Step 3: Select the Account master range as Group and enter the Group Name from the dropdown list. Step 4: You can also filter the invoices by Item & Material Centre. You can select One, Group, ALL, or Selected. Step 5: Enter the date range for the invoices you want to email and choose your printing format. Step 6: Click on Email and then Sent To Party the email address will picked up from the party master. Step 7: You can also enter the email id if not mentioned in the party master. Step 8: After mention all the necessary details click on Send button and can send.

Q: How do I set up SMTP server details in BUSY?

Setting up SMTP (Simple Mail Transfer Protocol) server details in BUSY allows you to configure the software to send emails using your email account. Here are the steps to set up SMTP server details: Step 1. Open BUSY and go to the Configuration menu. Step 2. Select Email Configuration from the options. Step 3. Enter your email address and password in the provided fields. Step 4. Choose the email service provider you are using (e.g., Gmail, Outlook). Step 5. Enter the SMTP server and port details for your email provider. You can find these details in the email settings of your email account. Step 6. Enable SSL/TLS encryption if required by your email provider. Step 7. Save the settings and test the email configuration by sending a test email. If you are still unable to send emails, make sure that your internet connection is stable and that your email account is properly set up. You may also need to check your firewall or antivirus settings to ensure they are not blocking the software from sending emails.

Find Solutions to Common Issues Related to notification-tools - email configuration

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

What is the pocess for e invoice printing and emailing in BUSY accounting software?

If you want to print e invoice then please follow the given steps
 Step 1: Go to the transaction 
 Step 2: Then GST misc utilities
 Step 3: Then e way bill and e invoice management
 Step 4: Then generate print e invoice 
 Step 5: Then load list of voucher after select vch type and date range
 Step 6: Then select voucher and click print e invoice button.
 If you want to email then please follow the given steps
 Step 1: Open the invoice that you want to email 
 Step 2: Then you can see email option in the top right corner of the voucher and select it
 Step 3: And you can use shortcut key i.e Alt + M 
 Step 4: Then you have to select the pdf format that you will share
 Step 5: Then click on email button.
 
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in 2

I am unable to access my email account through BUSY. How can I resolve this?

To resolve the issue of not being able to access your email account through BUSY, you can try the following steps:
 Step 1:Ensure that you have a stable and working internet connection. Sometimes, connectivity issues can prevent email synchronization.
 Step 2 : Check that the email account settings within BUSY are correctly configured..
 Step 3 : If you have changed your email account password recently, make sure to update it within the BUSY.
 Step 4 : Check if your email provider has specific security settings, such as two-factor authentication (2FA) or app-specific passwords. 
 Step 5 : Your firewall or antivirus software may block BUSY from accessing your email. 
 Step 6 : To isolate the issue, try accessing your email using a web browser or a dedicated email client (e.g., Outlook, Thunderbird) to see if the problem is specific to BUSY or if it's a broader email account issue.
 Step 7 :If you've tried all the above steps and still can't access your email through BUSY, it may be time to contact their customer support.

I am unable to send emails directly from BUSY. How can I resolve this?

To configure email settings and password in BUSY, you can find these options in the "Configuration" menu. Within the Configuration menu, look for the "Email Settings" option. Here, you can enter your email address, password, SMTP details, and other relevant information to set up your email settings in BUSY.
 Step 2. Select Email Configuration from the options.
 Step 3. Enter your email address and password in the provided fields.
 Step 4. Choose the email service provider you are using (e.g., Gmail, Outlook).
 Step 5. Enter the SMTP server and port details for your email provider. You can find these details in the email settings of your email account.
 Step 6. Enable SSL/TLS encryption if required by your email provider.
 Step 7. Save the settings and test the email configuration by sending a test email.
 The SMTP option is not available when selecting Send through Microsoft Outlook in BUSY's email configuration because the email will be sent automatically through the Outlook ID that is open on the system, without the need for SMTP server configuration.
 "

How can I get the app password generated for my email account for BUSY?

As of my last knowledge update in September 2021, Google offered several methods for two-factor authentication (2FA), including the use of the Google Authenticator app, phone prompts, and hardware security keys, among others. However, AirPass doesn't appear to be a standard term associated with Google's 2FA methods. 
 Step 1 : To set up 2FA for your Google account linked to BUSY, you would typically use one of the following methods:
 Step 2 : Go to your Google Account settings by visiting https://myaccount.google.com/. 
 Step 3 : Click on Security or Sign-in & security. 
 Step 4 : Locate the Two-step verification or Two-factor authentication section and click Turn on or Get started. 
 Step 5 :Follow the on-screen instructions to set up 2FA using one of the available methods. 
 Please note that Google's security features and settings may have evolved since my last knowledge update in September 2021, so it's essential to refer to Google's official documentation or support resources for the most up-to-date information on setting up two-factor authentication for your Google account.

What is an app password, and how can I generate one for my email ID to use in BUSY?

As of my last knowledge update in September 2021, Google offered several methods for two-factor authentication (2FA), including the use of the Google Authenticator app, phone prompts, and hardware security keys, among others. However, AirPass doesn't appear to be a standard term associated with Google's 2FA methods. 
 Step 1 : To set up 2FA for your Google account linked to BUSY, you would typically use one of the following methods:
 Step 2 : Go to your Google Account settings by visiting https://myaccount.google.com/. 
 Step 3 : Click on Security or Sign-in & security. 
 Step 4 : Locate the Two-step verification or Two-factor authentication section and click Turn on or Get started. 
 Step 5 :Follow the on-screen instructions to set up 2FA using one of the available methods. 
 Please note that Google's security features and settings may have evolved since my last knowledge update in September 2021, so it's essential to refer to Google's official documentation or support resources for the most up-to-date information on setting up two-factor authentication for your Google account.

Where can I find the AirPass option for signing in with two-factor authentication in Google account linked to BUSY?

As of my last knowledge update in September 2021, Google offered several methods for two-factor authentication (2FA), including the use of the Google Authenticator app, phone prompts, and hardware security keys, among others. However, AirPass doesn't appear to be a standard term associated with Google's 2FA methods. 
 Step 1 : To set up 2FA for your Google account linked to BUSY, you would typically use one of the following methods:
 Step 2 : Go to your Google Account settings by visiting https://myaccount.google.com/. 
 Step 3 : Click on Security or Sign-in & security. 
 Step 4 : Locate the Two-step verification or Two-factor authentication section and click Turn on or Get started. 
 Step 5 :Follow the on-screen instructions to set up 2FA using one of the available methods. 
 Please note that Google's security features and settings may have evolved since my last knowledge update in September 2021, so it's essential to refer to Google's official documentation or support resources for the most up-to-date information on setting up two-factor authentication for your Google account.

Resetting the password or registering a new email ID when the current email ID password is unknown in BUSY.

To configure email settings and password in BUSY, you can find these options in the "Configuration" menu. Within the Configuration menu, look for the "Email Settings" option. Here, you can enter your email address, password, SMTP details, and other relevant information to set up your email settings in BUSY.
 Step 2. Select Email Configuration from the options.
 Step 3. Enter your email address and password in the provided fields.
 Step 4. Choose the email service provider you are using (e.g., Gmail, Outlook).
 Step 5. Enter the SMTP server and port details for your email provider. You can find these details in the email settings of your email account.
 Step 6. Enable SSL/TLS encryption if required by your email provider.
 Step 7. Save the settings and test the email configuration by sending a test email.
 The SMTP option is not available when selecting Send through Microsoft Outlook in BUSY's email configuration because the email will be sent automatically through the Outlook ID that is open on the system, without the need for SMTP server configuration.
 "

How do I configure email settings and password in BUSY? Where can I find these options?

To configure email settings and password in BUSY, you can find these options in the "Configuration" menu. Within the Configuration menu, look for the "Email Settings" option. Here, you can enter your email address, password, SMTP details, and other relevant information to set up your email settings in BUSY.
 Step 2. Select Email Configuration from the options.
 Step 3. Enter your email address and password in the provided fields.
 Step 4. Choose the email service provider you are using (e.g., Gmail, Outlook).
 Step 5. Enter the SMTP server and port details for your email provider. You can find these details in the email settings of your email account.
 Step 6. Enable SSL/TLS encryption if required by your email provider.
 Step 7. Save the settings and test the email configuration by sending a test email.
 The SMTP option is not available when selecting Send through Microsoft Outlook in BUSY's email configuration because the email will be sent automatically through the Outlook ID that is open on the system, without the need for SMTP server configuration.
 "

How do I send invoices to multiple customer groups from BUSY?

To email invoices to group of customers from BUSY, you need to follow these steps:
 Step 1: Open BUSY and select the company you want to work with. Then, go to the Print / Email / SMS tab and click on Print Utilities.
 Step 2: Select the Invoice / Documents option and choose the voucher type which you want to print such as Sales Invoice, Purchase Invoice, etc.
 Step 3: Select the Account master range as Group and enter the Group Name from the dropdown list.
 Step 4: You can also filter the invoices by Item & Material Centre. You can select One, Group, ALL, or Selected.
 Step 5: Enter the date range for the invoices you want to email and choose your printing format.
 Step 6: Click on Email and then Sent To Party the email address will picked up from the party master.
 Step 7: You can also enter the email id if not mentioned in the party master.
 Step 8: After mention all the necessary details click on Send button and can send.

How do I set up SMTP server details in BUSY?

Setting up SMTP (Simple Mail Transfer Protocol) server details in BUSY allows you to configure the software to send emails using your email account. Here are the steps to set up SMTP server details:
 Step 1. Open BUSY and go to the Configuration menu.
 Step 2. Select Email Configuration from the options.
 Step 3. Enter your email address and password in the provided fields.
 Step 4. Choose the email service provider you are using (e.g., Gmail, Outlook).
 Step 5. Enter the SMTP server and port details for your email provider. You can find these details in the email settings of your email account.
 Step 6. Enable SSL/TLS encryption if required by your email provider.
 Step 7. Save the settings and test the email configuration by sending a test email.
 If you are still unable to send emails, make sure that your internet connection is stable and that your email account is properly set up. You may also need to check your firewall or antivirus settings to ensure they are not blocking the software from sending emails.

Frequently AskedQuestions