Frequently Asked Questions

Solutions to common issues related to Notification Tools — Email Configuration.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

Adding customer email IDs and phone numbers in BUSY for direct emails or WhatsApp messages and the required configuration? 

If you want to add customer email IDs and phone numbers in BUSY for direct
 email or whatsapp messages and required configuration then please follow the given steps
 Step 1: For add customer email id and phone number go to the administration 
 Step 2: Then master and account then add or modify then here you can add the 
 email and phone number
 Step 3: For email and sms please follow the given steps.
 Step 4: First you have to configure Email and SMS configuration.
 Step 5: For configuration go to the administration
 Step 6: Then configuration
 Step 7: Then sms configuration for whatsapp and email configuration for email.
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

I have configured email in BUSY but the emails are not being received. What could be the issue? 

If you are facing issues with sending email through BUSY then check the following steps
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account if you are using gmail account.
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

Why am I getting error messages or experiencing issues while configuring and sending emails from BUSY? 

If you are facing issues with sending email through BUSY then check the following steps
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account if you are using gmail account.
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

Troubleshooting issues preventing direct mail from the accounting software and resolving configuration problems in BUSY? 

If you are facing issues with sending email through BUSY then check the following steps
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account if you are using gmail account.
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

Why does the email sending fail even after I have enabled it in BUSY? 

If you are facing issues with sending email through BUSY then check the following steps
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account if you are using gmail account.
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

How can I fix formatting issues in emails sent from BUSY? 

To fix the formatting issue in BUSY then follow the steps
 Step 1. Open the Administration menu and select the Configuration option.
 Step 2. Next, click on Email Configuration, and then choose the Sending Report as PDF Attachment setting.
 Step 3. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 4. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 5. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 6. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 7. Ensure you have an active and stable internet connection.
 Step 8. Exclude BUSY21.exe files from antivirus.
 Step 9. Exclude BUSYwin folder from antivirus.

How do I resolve email configuration issues in BUSY? 

If you are facing issues with sending email through BUSY then check the following steps
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using 
 Gmail Account if you are using gmail account.
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account 
 and input it into the password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking 
 your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files and BUSYwin folder from antivirus.

I am getting an error message while trying to send emails after configuring my email account. What should I do? 

If you are gettings error while sending an email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

How can I fix the problem of emails not being delivered after setting up my email on BUSY? 

If you are gettings error while sending an email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

I followed all configuration steps correctly but still cannot use my email on BUSY. What could be wrong? 

If you are gettings error while sending an email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.
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