Frequently Asked Questions

If you are unable to send any email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

If you are facing issues while sending email from BUSY, please check the following points:
 1. Make sure your internet connection is working properly.
 2. Verify that the username mentioned in the Email Configuration in BUSY is correct.
 3. If you encounter error code 114, check the password mentioned in the email configuration.
 4. Ensure that BUSY is excluded from your antivirus and is not blocked by the Windows Firewall.
 5. If you receive error code 3, review the SMTP server mentioned in the email configuration and correct it according to your email ID.
 6. If you encounter error code 4, check the port mentioned in the Port field of the email configuration and correct it according to the SMTP server information.
 In BUSY, you can only send emails; there is no provision available to receive emails

If you are facing issues while sending email from BUSY, please check the following points:
 1. Make sure your internet connection is working properly.
 2. Verify that the username mentioned in the Email Configuration in BUSY is correct.
 3. If you encounter error code 114, check the password mentioned in the email configuration.
 4. Ensure that BUSY is excluded from your antivirus and is not blocked by the Windows Firewall.
 5. If you receive error code 3, review the SMTP server mentioned in the email configuration and correct it according to your email ID.
 6. If you encounter error code 4, check the port mentioned in the Port field of the email configuration and correct it according to the SMTP server information.
 In BUSY, you can only send emails; there is no provision available to receive emails

To configure email options for invoices in BUSY, follow the steps below:
 Step 1: Verify that your organization is using the Standard or Enterprise edition of BUSY.
 Step 2: Navigate to the Administration Menu-then Configuration-then Email Configuration to Configure Email configuration. 
 Step 3: Now Navigate to the Administration Menu-then Configuration-then Voucher Series Configuration.
 Step 4: Select the specific voucher type for which you want to configure email invoices.
 Step 5: Select the desired voucher series related to the chosen voucher type and Click on Voucher Configuration
 Step 6: Under the Voucher Configuration settings, locate the option to "Sent Email after saving." and Enable this option to trigger email notifications for the voucher series.
 Step 7: Next, specify the format in which you want to send the invoices via email.
 Step 8: Save Voucher Configuration.

To send e-invoice from BUSY,you must save e-invoice pdf in your system after generation of e-invoice through BUSY.
You can email e-invoice generated from BUSY with invoice by following these steps
1.Go to transactions and select the voucher for which e-invoice is generated
2.Open the voucher and then select EMAIL on the top of voucher or you can use shortcut ALT plus M and select send email then proceed by selecting format of invoice 
3.After selecting send email,your invoice will be automatically attached but for e-invoice,you must save e-invoice downloaded from portal through BUSY and select the same in external attachment by selecting from local drive
4.Enter the recveiver's email id or if mentioned in party master,it will pick automatically
5.Click on send
6.Now email will be sent including invoice as well as e-invocie attachment which was saved in your local drive

If unable to send emails from BUSY, then you can try these steps:
 Step 1: First check the Email Configuration from the Administration menu then click on Configuration.
 Step 2: Ensure that all the details is correctly mentioned such as SMTP server, Username, Password, etc.
 Step 3: Click on Test Account Settings and check if the test mail sending or not.
 Step 4: Check the antivirus setting and make sure it is not blocking the BUSY application to access the internet connection.
 Step 5: Make sure to run BUSY as an administrator mode to avoid any permission issue.
 Step 6: Ensure that the internet connection is stable.
 If need any assistance you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

If your email are not working in BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

If you are not receive email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

If PDF file is not going while send an email from BUSY then follow the steps
 Step 1. Administration
 Step 2. Configuration
 Step 3. Email Configuration
 Step 4. Now select Sending Report as PDF Attachment
 Step 5. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 6. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 7. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 8. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 9. Ensure you have an active and stable internet connection.
 Step 10. Exclude BUSY21.exe files from antivirus.
 Step 11. Exclude BUSYwin folder from antivirus.

To generate an app password for my Gmail account for use in BUSY,please follow below steps:
Step 1 : To set up 2FA for your Google account linked to BUSY, you would typically use one of the following methods:
Step 2 : Go to your Google Account settings by visiting https://myaccount.google.com/.
Step 3 : Click on Security or Sign-in & security.
Step 4 : Locate the Two-step verification or Two-factor authentication section and click Turn on or Get started.
Step 5 :Follow the on-screen instructions to set up 2FA using one of the available methods.
Please note that Google's security features and settings may have evolved since my last knowledge update in September 2021, so it's essential to refer to Google's official documentation or support resources for the most up-to-date information on setting up two-factor authentication for your Google account.