Frequently Asked
Questions

Q: Steps to fix the issue of being unable to send emails from BUSY ERP even after configuration?

If you are unable to send email even after configuration in BUSY Please follow the given steps for troubleshooting Step 1 Go on administration menu Step 2 Click on configuration then email configuration Step 3 Select here email sending option as per your email Step 4 Fill the details in server configuration carefully Step 5 Mention SMTP Server of email id if you are using email other than outlook Step 6 Mention port number as per email Step 7 Click on Test Account Setting and check email sending or not For example if you are configuring email through GMAIL ACCOUNT then use SMTP.GMAIL.COM as smtp server and PORT NUMBER 465 in port For further details please contact on our toll free helpline number 8282828282 or on landline 01140964096, our support executive will help you to solve the issue

Q: Why am I being prompted for my email password repeatedly even after entering it correctly during configuration?

If you are gettings error while sending an email from BUSY then follow the steps to fix this issue. Step 1. Go to Administration Menu Step 2. Then click on Configuration Step 3. Now click on Email configuration Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 8. Ensure you have an active and stable internet connection. Step 9. Exclude BUSY21.exe files from antivirus. Step 10. Exclude BUSYwin folder from antivirus.

Q: I cannot send or receive emails after configuring my email account. What could be the reason?

If you are gettings error while sending an email from BUSY then follow the steps to fix this issue. Step 1. Go to Administration Menu Step 2. Then click on Configuration Step 3. Now click on Email configuration Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 8. Ensure you have an active and stable internet connection. Step 9. Exclude BUSY21.exe files from antivirus. Step 10. Exclude BUSYwin folder from antivirus.

Q: Resolving issues where direct mail is not working in BUSY and troubleshooting the configuration problem?

To resolve issues where direct mail is not working in BUSY and troubleshoot the configuration problem, you can try the following steps: 1. Check your internet connection to ensure it is stable and working properly. 2. Verify that the email settings in BUSY are correctly configured. Make sure the SMTP server, port number, username, and password are entered correctly. 3. Check if there are any firewall or antivirus settings blocking the software from sending emails. Temporarily disable them and try sending a test email. 4. Ensure that the email address you are trying to send from is valid and active. 5. Double-check the recipient's email address to ensure it is entered correctly. 6. If the issue persists, contact BUSY's customer support for further assistance. They can provide specific troubleshooting steps based on your configuration and software version.

Q: Troubleshooting steps for email sending issues in BUSY ERP even after configuring settings?

If you are unable to send email even after configuration in BUSY Please follow the given steps for troubleshooting Step 1 Go on administration menu Step 2 Click on configuration then email configuration Step 3 Select here email sending option as per your email Step 4 Fill the details in server configuration carefully Step 5 Mention SMTP Server of email id if you are using email other than outlook Step 6 Mention port number as per email Step 7 Click on Test Account Setting and check email sending or not For example if you are configuring email through GMAIL ACCOUNT then use SMTP.GMAIL.COM as smtp server and PORT NUMBER 465 in port For further details please contact on our toll free helpline number 8282828282 or on landline 01140964096, our support executive will help you to solve the issue

Q: Resolving issues where the software does not allow sending emails even after configuring email settings in BUSY and troubleshooting the problem?

If you are unable to send any email from BUSY then follow the steps to fix this issue. Step 1. Go to Administration Menu Step 2. Then click on Configuration Step 3. Now click on Email configuration Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 8. Ensure you have an active and stable internet connection. Step 9. Exclude BUSY21.exe files from antivirus. Step 10. Exclude BUSYwin folder from antivirus.

Q: I am unable to connect my accounting software to the email server. What could be causing this connection failure?

If you are unable to send any email from BUSY then follow the steps to fix this issue. Step 1. Go to Administration Menu Step 2. Then click on Configuration Step 3. Now click on Email configuration Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 8. Ensure you have an active and stable internet connection. Step 9. Exclude BUSY21.exe files from antivirus. Step 10. Exclude BUSYwin folder from antivirus.

Q: I am unable to send emails from my BUSY. It shows an error. How can I fix this?

If you are unable to send any email from BUSY then follow the steps to fix this issue. Step 1. Go to Administration Menu Step 2. Then click on Configuration Step 3. Now click on Email configuration Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 8. Ensure you have an active and stable internet connection. Step 9. Exclude BUSY21.exe files from antivirus. Step 10. Exclude BUSYwin folder from antivirus.

Q: I am unable to send invoices or other documents to clients from BUSY. How can I resolve this?

If you are unable to send any email from BUSY then follow the steps to fix this issue. Step 1. Go to Administration Menu Step 2. Then click on Configuration Step 3. Now click on Email configuration Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 8. Ensure you have an active and stable internet connection. Step 9. Exclude BUSY21.exe files from antivirus. Step 10. Exclude BUSYwin folder from antivirus.

Q: What steps should I follow if I am unable to send direct emails from BUSY?

If you are unbale to send any email from BUSY then follow the steps to fix this issue. Step 1. Go to Administration Menu Step 2. Then click on Configuration Step 3. Now click on Email configuration Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 8. Ensure you have an active and stable internet connection. Step 9. Exclude BUSY21.exe files from antivirus. Step 10. Exclude BUSYwin folder from antivirus.

Find Solutions to Common Issues Related to notification-tools - email configuration

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Steps to fix the issue of being unable to send emails from BUSY ERP even after configuration?

If you are unable to send email even after configuration in BUSY
 Please follow the given steps for troubleshooting
 Step 1 Go on administration menu
 Step 2 Click on configuration then email configuration
 Step 3 Select here email sending option as per your email
 Step 4 Fill the details in server configuration carefully
 Step 5 Mention SMTP Server of email id if you are using email other than outlook
 Step 6 Mention port number as per email
 Step 7 Click on Test Account Setting and check email sending or not
 For example if you are configuring email through GMAIL ACCOUNT then use SMTP.GMAIL.COM as smtp server and PORT NUMBER 465 in port
 For further details please contact on our toll free helpline number 8282828282 or on landline 01140964096, our support executive will help you to solve the issue

Why am I being prompted for my email password repeatedly even after entering it correctly during configuration?

If you are gettings error while sending an email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

I cannot send or receive emails after configuring my email account. What could be the reason?

If you are gettings error while sending an email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

Resolving issues where direct mail is not working in BUSY and troubleshooting the configuration problem?

To resolve issues where direct mail is not working in BUSY and troubleshoot the configuration problem, you can try the following steps:
 1. Check your internet connection to ensure it is stable and working properly.
 2. Verify that the email settings in BUSY are correctly configured. Make sure the SMTP server, port number, username, and password are entered correctly.
 3. Check if there are any firewall or antivirus settings blocking the software from sending emails. Temporarily disable them and try sending a test email.
 4. Ensure that the email address you are trying to send from is valid and active.
 5. Double-check the recipient's email address to ensure it is entered correctly.
 6. If the issue persists, contact BUSY's customer support for further assistance. They can provide specific troubleshooting steps based on your configuration and software version.

Troubleshooting steps for email sending issues in BUSY ERP even after configuring settings?

If you are unable to send email even after configuration in BUSY
 Please follow the given steps for troubleshooting
 Step 1 Go on administration menu
 Step 2 Click on configuration then email configuration
 Step 3 Select here email sending option as per your email
 Step 4 Fill the details in server configuration carefully
 Step 5 Mention SMTP Server of email id if you are using email other than outlook
 Step 6 Mention port number as per email
 Step 7 Click on Test Account Setting and check email sending or not
 For example if you are configuring email through GMAIL ACCOUNT then use SMTP.GMAIL.COM as smtp server and PORT NUMBER 465 in port
 For further details please contact on our toll free helpline number 8282828282 or on landline 01140964096, our support executive will help you to solve the issue

Resolving issues where the software does not allow sending emails even after configuring email settings in BUSY and troubleshooting the problem?

If you are unable to send any email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

I am unable to connect my accounting software to the email server. What could be causing this connection failure?

If you are unable to send any email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

I am unable to send emails from my BUSY. It shows an error. How can I fix this?

If you are unable to send any email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

I am unable to send invoices or other documents to clients from BUSY. How can I resolve this?

If you are unable to send any email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

What steps should I follow if I am unable to send direct emails from BUSY?

If you are unbale to send any email from BUSY then follow the steps to fix this issue.
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

Frequently AskedQuestions