Frequently Asked Questions

To fix the error while sending emails from BUSY, you can try the following steps:
 1. Check your internet connection to ensure it is stable.
 2. Verify that the email settings in BUSY are correctly configured, including the SMTP server and port.
 3. Make sure you have entered the correct username and password for your email account.
 4. Check if there are any restrictions or firewall settings that may be blocking the email sending process.
 5. Try sending the email again after restarting the BUSY.
 6. If the issue persists, contact BUSY customer support for further assistance.

To make sure your emails sent from BUSY are going through properly, you should check your email account's "Sent Box" folder. 
 In some cases, when you send emails through the SMTP server, they might not show up in your own "Sent Box" folder. To ensure you have a record of the emails you send, you can add your own email address in the "CC" (Carbon Copy) or "BCC" (Blind Carbon Copy) field when sending the email. This way, you'll receive a copy of the email in your inbox, and you can confirm that it was sent successfully.

If you are unable to send account details through SMS or email from BUSY. then
 please follow the given steps
 Step 1: Check receipient Email is correct or not.
 Step 2: Check Email configuration in BUSY
 Step 3: Check with another receipient Emai
 Step 4: Do reconfiguration of Email. then click on the test accounting setting button.
 If sending successully. then again check to send account detail.
 
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

If you are having issue in attachment in email after enabling antivirus please follow the given
 steps
 Step 1: Exclude BUSY from the Antivirus
 Step 2: Ensure that your firewall settings are not blocking BUSY 
 Software's access to the internet, as this can impact attachment 
 downloads and uploads.
 Step 3: Ensure that you have the necessary permissions to access and work with 
 attachments in BUSY
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

If you want to send all invoices for a particular month to your customer email id then 
 please follow the given steps
 Step 1: Go to the Print Email SMS menu
 Step 2: Then print utility
 Step 3: Then Invoice document
 Step 4: Then select invoice type which you want to mail 
 Step 5: Then select all the required field and click on email button.
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

When your email id is not working while doing the configuration for the email.
 Pls follow the below steps :
 Step 1: Make sure to mention the correct email id details in during configuration.
 Step 2: Make sure that two step verification should be enable in the email Id and check by creating the app password then mention it in BUSY software in the email configuration.
 Step 3: If still email sending issue is coming from your email Id only then need to contact the email id provider or can use different email Id in BUSY.

To fix the issue of not receiving notification emails from BUSY, you can check the following steps:
 1. Make sure that your email address is correctly entered in the software's settings.
 2. Check your spam or junk folder in your email account to see if the notifications are being filtered there.
 3. Whitelist or add the email address from which the notifications are sent to your email provider's safe sender list.
 4. Verify that the email notifications are enabled in the software's notification settings.
 5. If the issue persists, contact BUSY's customer support for further assistance.

No, BUSY didi not maintain an log for email
But, if email is saved in offline mode then can check and send them later from below mentioned option:
Step 1: Open company in BUSY
Step 2: Go to Adminstration tab and select Users option
Step 3: Open user in modify mode
Step 4: Enable option Always send Email/SMS/Notification in Offline mode
Step 5: Save the configuration
To share email in once manually
Step 1: Go to Adminstration Tab and open Utilities option
Step 2: Select Offlone e-mail/SMS option
Step 3: Select email's and click on Send button
Please note that E-mail ID's should be mentioned in party masters

Please follow below mention steps for checking email configration:-
 Step 1:- Administration Tab
 Step 2:- Configration
 Step 3:- Email Configration, check SMTP server details and id and generate password for BUSY app from google settings then securities set generate password and enter in BUSY.
 For settings statements, from BUSY please follow below mention steps:-
 Step 1:- Open report or Statement in BUSY which you wants to share
 Step 2:- On the top of report click on email option or press "Alt+M"
 Step 3:- If email is not mentioned then mention email id of client and then send

If you want to send a BUSY invoice PDF as an email attachment then please
 follow the given steps
 Step 1: Go to the administration
 Step 2: Then configuration
 Step 3: Then email configuration
 Step 4: And set send report as PDF attachment and enter all the required details.
 Step 5: Then open an invoice and press email button to send invoice as an email attachment.
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in