Frequently Asked Questions

If you want to download the whatsapp desktop app then please follow the given steps
 Step 1: Open the microsoft store
 Step 2: Then App option and search for whatsapp
 Step 3: Then download
 Step 4: Make sure your operating system is compatible for downlaod if not being download.
 Step 5: Then upgrade your operating system to fulfill the system requirement to downlaod
 whatsapp.
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

As there is no option with the name of App password in BUSY, if you are looking for field to enter 
 the app password in BUSY then please follow the given steps
 Step 1: Go to adminstration menu
 Step 2: Then configuration 
 Step 3: Then email configuration
 Step 4: Then enter the app password in the field of password here.
 If still having any issue then you can contact us on our centerlized 24*7 helpline 
 number i.e. 8282828282 or 011-40964096. 
 You can also share your query on support@busy.in

To add letterheads, headers, and footers while sending invoices by email from BUSY, follow these steps:
 1. Go to the email configuration settings in BUSY.
 2. Enter your personal name as the sender.
 3. Specify any header or footer text you want to include, such as greetings or regards.
 4. Save the configuration.
 5. Send an email to test the settings and see if the letterheads, headers, and footers are included.
 Note: It is important to note that BUSY may not have the option to add letterheads, headers, and footers specifically for invoices.

If you want to synchronize your mail with BUSY then please follow the given
 step
 Step 1:Go to the administration
 Step 2: Then configuration
 Step 3: Then Email configuration
 Step 4: Then here you have to enter the required details to synchronize the mail with BUSY. 
 Step 5: Then save the setting and try to mail any invoice by using email option. 
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

If facing issues with sending emails from BUSY first check SMTP server with your respective mail id and then generate app password from email id. Please find below mention steps for generate password from email:-
 Step 1:- Login Email
 Step 2:- Settings
 Step 3:- All settings
 Step 4:- Other google account settings
 Step 5:- Securities, generate password for app select other and enter BUSY and then generate password copy and paste password in BUSY email configration.
 If till facing any issue related to sending email please contact our support Helpline no. 8282828282, Or 011-40964096

If you see a Save and Send Later message while sending an email and want to disable it, follow these steps
 Step 1. Go to Administration and click on users option.
 Step 2. Then click on modify option under user menu.
 Step 3: Choose the user who is encountering the Save and Send Later message. 
 Step 4: Disable the option labeled Always send Email SMS Notification in Offline Mode by setting it to N. 
 Step 5: Save the changes by clicking the save button, and then verify the status again.

Reason for bounced back emails while sending email from BUSY ERP and its resolutions are mentioned below
 There may be multiple reasons of bouned back email
 Reason 1 Email id may be incorrect in party master
 Reason 2 More than one email mentioned in party master, if want to mention more than one email kindly use comma between multiple email ID
 Check the given resolution for bounced back email
 Resolution 1 Enter the correct email id in party master
 Resolution 2 Use Comma if using multiple email id in party master

For not sending mail from BUSY please check the email configration settings. Please follow below mention steps for checking email configration:-
 Step 1:- Administration Tab 
 Step 2:- Configration 
 Step 3:- Email Configration, check SMTP server details and id and generate password for BUSY app from google settings then securities set generate password and enter in BUSY. SMTP server is different for different domains like for Gmail its SMTP.GMAIL.COM 
 If email configration is correct and still not able to send email please contact our Support Helpline no. 8282828282, Or 011-40964096

If you cannot see the Email Configuration and SMS Configuration options in BUSY, you may need to check two things: 
 1. The model of BUSY that you are using. The Basic model does not have these options, so you may need to upgrade to a higher model, such as Standard or Enterprise. 
 2. The permissions that you have to access all the features. You may not have the rights to configure email and SMS settings, so you may need to contact your administrator or supervisor to grant you the access.

If you want to fill in details like statment text and values in mail configuration then please
 follow the given steps
 Step 1: Go to administration option
 Step 2: Then configuration
 Step 3: Then email configuration
 Step 4: Then you can enter the statment text and values in header and footer field 
 Step 5: Further you can modify it on sending time
 For further clarification feel free to contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in