Frequently Asked Questions

If you want to send the test emails for email configuration testing then please follow the 
 given steps
 Step 1: Go to the administration option
 Step 2: Then configuration
 Step 3: Then email configuration
 Step 4: Then enter all required details and then press the button of Test account settings
 if the test email is sent successfully. it means that the email configuration is
 correct.
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

To stop BUSY from adding a tagline to your emails, you can go to the settings or preferences section of the software and disable or remove the tagline feature., you can go to Configuration > Email Settings > General Settings in BUSY. Untick the option "Add 'Sent from BUSY' to outgoing emails" and save the changes. This will prevent the addition of the message to your emails.If still having same issue then you can contact us on our centerlized 24*7 helpline 
 number i.e. 8282828282 or 011-40964096. 
 You can also share your query on support@busy.in

Yes, You need to generate BUSY application password in order to configure email in BUSY.
To generate the application password from gmail account, follow these steps:
Step 1 : Log in to your email account then go to security option
Step 2 : Now, enable two step verification
Step 4: Then, find the option to generate app passwords and select it.
Step 5 : Choose the app and device for which you want to generate the app password. 
Step 6 : Once generated, copy the app password and paste it in the password field of your email configuration in BUSY.

To generate BUSY application password in gamil , you need to follow these steps:
 Step 1: Sign in you Gmail account.
 Step 2: Then Go to google account setting
 Step 3: Now Click on secuity tab appear in left side of screen.
 Step 4: Then search for App password 
 Step 5: Mention BUSY in App name field then generate the password
 Once the password generated, copy the same.
 Step 6: Go to administration then configuration then click on Email configuration
 Step 7: Paste the app generated password in Password field and save the configuration.

To generate BUSY application password in gamil , you need to follow these steps:
 Step 1: Sign in you Gmail account.
 Step 2: Then Go to google account setting
 Step 3: Now Click on secuity tab appear in left side of screen.
 Step 4: Then search for App password 
 Step 5: Mention BUSY in App name field then generate the password
 Once the password generated, copy the same.
 Step 6: Go to administration then configuration then click on Email configuration
 Step 7: Paste the app generated password in Password field and save the configuration.

If you are not able to send Email from BUSY first check email settings from email configration. Please follow below mention steps for checking email configration option:-
 Step 1:- Administration Tab
 Step 2:- Configration
 Step 3:- Email Configration, check SMTP server details and id and generate password for BUSY app from google settings then securities set generate password and enter in BUSY and then send email if it show successful then it's working properly
 If email configration is correct and still not able to send email please contact our Support Helpline no. 8282828282, Or 011-40964096

To re-register your mobile number on the BUSY BNS app after uninstalling and reinstalling it, open the app and follow the registration process again
 Step 1: Go to the Administration
 Step 2: Click on configuration option, select feature/option
 Step 3: Select General tab and enable Event Notification
 Step 4: Set the occurance of event, you have to select the type of event and user
 Step 5: Mention contact no on which notification to be shared.(This option work with BUSY BNS Application)
 Please note, option is available in Standard model of BUSY and with active BLS

To configure gmail account in BUSY for sending invoices and documents, you need to follow these steps:
 Step 1: Go to Administration and click on Configuration.
 Step 2: Choose Email Configuration and fill in the required details, such as SMTP Server, Username & Password, etc. You need to generate App Password from the gmail account and enter in BUSY.
 Step 3: Click on Test Account Settings to verify that you can send a test mail successfully.
 Step 4: Once you have configured your email settings, you can send invoices and documents via email from BUSY.

If you are not able to send Email from BUSY first check email settings from email configration. Please follow below mention steps for checking email configration option:-
 Step 1:- Administration Tab
 Step 2:- Configration
 Step 3:- Email Configration, check SMTP server details and id and generate password for BUSY app from google settings then securities set generate password and enter in BUSY and then send email if it show successful then it's working properly
 If email configration is correct and still not able to send email please contact our Support Helpline no. 8282828282, Or 011-40964096

If you are unable to get the email after generating the invoice then please check the steps below:
1. Firstly check the test email through the email Configuration 
2. If the same is sucessful then go to administration
3. Click on configuration and move to voucher series configuration
4. Select the series and Voucher series configuration 
5. Enable send email after saving and specify your own email ID in the feild BBC to self 
6. Now send the email again or at the time of sharing the email you can specify the email ID with semi colon.