Frequently Asked Questions

To resolve the error when sending emails from BUSY, you can try the following steps:
 1. Check your internet connection to ensure it is stable.
 2. Verify that the email settings in BUSY are correctly configured.
 3. Make sure you have entered the correct SMTP server details, including the server address, port number, and authentication credentials.
 4. Check if your antivirus or firewall settings are blocking the email sending process. Temporarily disable them and try sending the email again.
 5. If the issue persists, contact BUSY support for further assistance.

If you want to customize the header and footer when sending statement and invoices by 
 email then please follow the given steps
 Step 1: Go to administration option
 Step 2: Then configuration
 Step 3: Then email configuration
 Step 4: Then you can customize header in header field and footer from footer field.
 Step 5: Further you can modify it on sending time
 For further clarification feel free to contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

You can send bulk email with attachment to multiple parties from BUSY
 Please follow the given steps to send bulk email
 Step 1 Go on PRINT EMAIL SMS menu
 Step 2 Click on Outstanding analysis
 Step 3 Click on Bills Receivable then select All Accounts
 Step 4 Then select Party wise standard and click on email
 Step 5 From here you can send outstanding of party in bulk
 Step 6 If you want to send any custom message in email then here Email body text and type message manually and send

To email a generate bill to your client from BUSY, you need to follow these steps:
Step 1: Go to the Transaction menu and choose the voucher type that you want to email such as Sales, Purchase, etc.
Step 2: Click on Modify and open the voucher.
Step 3: Click on Email button or press ALT+M and enter the client mail id in To field then send.
Step 4: You can open the voucher from the voucher list or from the releated ledger.
Please ensure that email configuration is done in your company before sending email.

If you're facing issues sending attachments via a link through WhatsApp from BUSY, you can troubleshoot the issue by following these steps:
 Step 1 :Ensure that you have an active and stable internet connection.
 Step 2 : Check your WhatsApp settings to ensure that the app is allowed to access and send files. 
 Step 3 :Double-check that the recipients of the attachments are saved as contacts in your phone. 
 Step 4 : Ensure that WhatsApp has the necessary permissions to access and share files from your device's storage.

An app password is a unique password generated specifically for a particular application or software to access your email account. To generate an app password for your email ID to use in BUSY, you need to go to your email account settings and enable two-step verification. Then, look for the option to generate app passwords. Select the app (in this case, BUSY), specify a custom name (such as "BUSY"), and click on the generate button. Copy the generated app password and paste it into the email configuration settings in BUSY.

To configure email in BUSY, you need to follow these steps:
 Step 1: Open BUSY and select the company you want to work with. Then, go to the Administration tab and click on Configuration.
 Step 2: Click on Email Configuration and enter all the required details to set up your email account such as SMTP Server, Username and Password etc. You can watch the video tutorial by clicking on the play button on the right corner for more guidance.
 Further in BUSY no option to schedule automatic send emails.

Different Email service providers use different SMTP server so one smtp cannot
 be use for all email service providers list of smtp is given below to respective 
 service provider
 Email SMTP Port
 1 Gmail Smtp.gmail.com 465/587
 2 outlook.com Smtp.live.com
 3 Yahoo Smtp.mail.yahoo.com 465
 4 Hotmail Smtp.live.com 465
 5 Zoho Mail Smtp.zoho.com 465
 6 Rediffmail Smtp.rediffmail.com 25
 If still having same issue then you can contact us on our centerlized 24*7 helpline 
 number i.e. 8282828282 or 011-40964096. 
 You can also share your query on support@busy.in

BUSY offers a "Mobile App" that lets you access your data on the go. 
 Also BUSY has launched a product name "BUSY Online". This is a product offered by BUSY that allows you to access your data online from any device.. Furthermore there also third party application which allows to run BUSY remotely. For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at "support@busy.in" .

If you are having trouble receiving emails in BUSY, you can try the following steps to fix the issue:
 1. Check your internet connection to ensure it is stable.
 2. Verify that your email address is correctly entered in the software.
 3. Check your spam or junk folder in your email account to see if the emails are being filtered there.
 4. Whitelist the email address from which you are expecting emails in your email settings.
 5. Contact BUSY support for further assistance in resolving the email issue.