Frequently Asked Questions

If you want to link or configure the email in BUSY then please follow the 
 given steps
 Step 1: Go to Administration
 Step 2: Then select Configuration
 Step 3: Then Email configuration and configure email here
 Step 4: If donot know how to configure then please ask how to configure emaill
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

If you want to check who is defined in CC in email while sending email from BUSY software
 Step 1 Open the voucher and send email from the above given option of EMAIL
 Step 2 During send email it will show you who is in CC while sending email
 Step 3 If you want to remove that default CC id then go on administration menu
 Step 4 Click on configuration then email configuration
 Step 5 Tick the option DO NOT REMEMBER CC

If emails is failed to send check the email configration details are correct. Generate email password for BUSY and then paste in BUSY email configration. Please follow below mention steps for generation of App password:-
 Step 1:- Login Email
 Step 2:- Settings
 Step 3:- All settings
 Step 4:- Other google account settings
 Step 5:- Securities, generate password for app select other and enter BUSY and then generate password copy and paste password in BUSY email configration.
 Check by sending mails to party.

To resolve error code 3 when attempting to send emails from BUSY, you can try the following steps:
 1. Check your email configuration settings to ensure they are correct.
 2. Verify that the SMTP server address is entered correctly.
 3. Make sure that the remote host is resolved and accessible.
 4. Double-check your username and password for the email account.
 5. Test the email configuration by sending a test email.
 6. If the issue persists, contact BUSY support for further assistance.

Please follow below mention steps for email configration option check information entered proper:-
 Step 1:- Administration Tab
 Step 2:- Configration
 Step 3:- Email Configration, check SMTP server details and id and generate password for BUSY app from google settings then securities set generate password and enter in BUSY. SMTP server is different for different domains like for Gmail its SMTP.GMAIL.COM
 If email configration is correct and still not able to send email please contact our Support Helpline no. 8282828282, Or 011-40964096

To fix authentication errors like "DKIM checks failed" when sending emails from BUSY ERP to Gmail, you need to ensure that your email configuration is correct. Make sure that you have properly set up DKIM (DomainKeys Identified Mail) and SPF (Sender Policy Framework) records for your domain. These records help authenticate your emails and prevent them from being marked as spam. You may need to contact your email service provider or IT department for assistance in setting up these records correctly.

Reason to not show email configuration in the administration window.
 1.Lower model: May be the model your have selected is Basic model, so in basic model email configuration option is not available need to upgrade software to Standard model for that if already have the licence of standarad then Go company menu and select model option and configure it accordingly.
 2.User permission: May be you have logged in with the sub user who do not have rights to email configuration.

To verify BUSY agent is successfully taking backup in my google drive.
 follow the given step
 Step 1: Check BNS application if notification of completion of back up are 
 being received on BNS
 Step 2: Check Gmail inbox if notification of completion of backup are being received
 on Gmail.
 Step 3: Check BUSY agent log. further
 you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

Here's a general guide to help you with the process:
 Step 1: Click on Administration
 Step 2: Then Configurations
 Step 3: Then Email Configuration
 Step 4: Select Send Directly option.
 Step 5: Select Attachment as per your requirement
 Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id.
 Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID."

To configure email settings in BUSY for sending invoices and documents, you need to follow these steps:
 Step 1: Go to Administration and click on Configuration.
 Step 2: Choose Email Configuration and fill in the required details, such as SMTP Server, Username & Password, etc.
 Step 3: Click on Test Account Settings to verify that you can send a test mail successfully.
 Step 4: Once you have configured your email settings, you can send invoices and documents via email from BUSY.