Frequently Asked Questions

If you want to customize the From name that recipients see in mail then please follow the given 
 steps
 Step 1: Go to the administration
 Step 2: Then configuration
 Step 3: Then email configuration
 Step 4: Here you can modify the From name in the field of the From.
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

If you are having issues preventing the sending of email from BUSY then pleae follow the 
 gine steps
 Step 1: Check the internet 
 Step 2: Check the Email configuration
 Step 3: Check the receiver email id is correct or not and remove and re enter it
 If still having same issue then you can contact us on our centerlized 24*7 helpline 
 number i.e. 8282828282 or 011-40964096. 
 You can also share your query on support@busy.in

If subject line and email is not attached in email sending from BUSY then please follow the 
 given steps
 Step 1: check did you enter the subject line while you were sending mail
 Step 2: then check radio button of the PDF attachment must be selected
 iIf still having same issue then you can contact us on our centerlized 24*7 helpline 
 number i.e. 8282828282 or 011-40964096. 
 You can also share your query on support@busy.in

If attacment is not going in email sending with BUSY then follow the given steps
 Step 1: Check have you selected radio button of PDF attaichment in email configuration
 Step 2: Check same Thing in send email window
 Step 3: Check the size of the attaichment file.
 If still having same issue then you can contact us on our centerlized 24*7 helpline 
 number i.e. 8282828282 or 011-40964096. 
 You can also share your query on support@busy.in

If you want to set the format of invoice attachment then please follow the given steps
 Step 1: Go to the administration
 Step 2: Then configuration
 Step 3: Then email configuration
 Step 4: Then you can make change in the send report as to change the format.
 If still having any issue then you can contact us on our centerlized 24*7 helpline 
 number i.e. 8282828282 or 011-40964096. 
 You can also share your query on support@busy.in

If the checkboxes are not working in BUSY, you can try the following steps to fix the issue:
 1. Check if there are any updates available for the software and install them.
 2. Restart your computer and reopen BUSY.
 3. Make sure that your mouse or trackpad is functioning properly.
 4. Try using a different browser or clearing the cache and cookies of your current browser.
 5. If the issue persists, contact BUSY customer support for further assistance.

To share invoice PDF through mail in BUSY you need to follow below steps:
Step 1: Go to transaction menu and select voucher type as sale or purchase 
Step 2: Then Select list option and open invoice that you want to share
Step 3: After that select email option from title bar and then select format for sending email
Step 4: Now press on email option and make sure pdf attachment option is selected
Step 5: then select send option to share email.

If you failed to emailed invoices from BUSY, then you can resend it as it you have done the process earlier, there is no option for resend.
 Further some mail can be saved in the offline mode, to check them you can follow these steps: 
 Step 1: Go to Administration and click on Utilities. 
 Step 2: Select Offline E-Mail / SMS and can see the offline save emails, you can can send them or can delete also.

To access detailed analytics and reports in BUSY, you can navigate to the Reports section in the software. From there, you can select the specific report you want to generate, such as sales reports, purchase reports, GST reports, and more. The software will provide you with options to customize the report parameters, such as date range, filters, and sorting options. Once you have selected the desired parameters, you can generate the report and view the detailed analytics and information.

If showing smtp related error while sending email from BUSY, then you need to check these troubleshooting steps:
Step 1: Go to Email Configuration from the Configuration menu.
Step 2: Check the SMTP, Email id, etc are correct.
Step 3: If using gmail id then you need to generate app password from the google account setting and mention in BUSY.
Step 4: Make sure your antivirus not blocking the BUSY to access the internet connection.
Step 5: Check after change the internet connection.