Frequently Asked
Questions

Find Solutions to Common Issues Related to notification-tools - email configuration

FAQs

Why is the SMTP error code appear while sending mail from BUSY?

In BUSY, SMTP server error code 114 occurs when attempting to send an email if either the username or password provided is incorrect.To resolve the error follow the below steps:
 Step 1: Go to Administration, click on Configuration, and select Email Configuration option.
 Step 2: Verify the email ID mentioned in Username. If it is incorrect, correct it.
 Step 3: If the username is correct, check the password. If the password is incorrect, generate a BUSY app password from your email ID and specify it in BUSY.

How do I print or email invoices from BUSY

To print or email an invoice from BUSY, you can follow these steps:
Step 1: Open the invoice that you want to print or email.
Step 2: To print, click on the Print button or press ALT+P. Choose the format that suits your printer and print the invoice.
Step 3: To email, click on the Email button or press ALT+M. Choose the format that you want and enter the recipient’s email address in the TO field. Click on Send. Make sure you have configured your email settings in your company.

How do I correct an invalid data error while generating emails?

If you are getting error while sending email from BUSY, you need to check these troubleshooting steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Select Email Configuration and ensure all details entered is correct.
Step 3: Click on Test Account Settings and check if the test mail is sending.
Step 4: Check the internet is connected properly.
Step 5: Check your antivirus setting and make sure BUSY is not block from the acess of internet.
These are some common troubleshooting steps, further more depends on the error message.

I need help configuring Email in BUSY. What are the steps?

To configure email in BUSY, you need to follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Choose Email Configuration and fill in the required details, such as SMTP Server, Username & Password, etc.
Step 3: For Gmail ID you need to create app password from your google account setting.
Step 4: Click on Test Account Settings to verify that you can send a test mail successfully.
You can watch the video tutorial by clicking on the play button on the right corner for more guidance.

Why am i unable to send email from BUSY , showing smtp server error code 114?

In BUSY, SMTP server error code 114 occurs when attempting to send an email if either the username or password provided is incorrect.To resolve the error follow the below steps:
Step 1: Go to Administration, click on Configuration, and select Email Configuration option.
Step 2: VeriFinancial Year the email ID mentioned in Username. If it is incorrect, correct it.
Step 3: If the username is correct, check the password. If the password is incorrect, generate a BUSY app password from your email ID and speciFinancial Year it in BUSY.

After regenerating my app password in Gmail, do I need to update it in BUSY to maintain the integration?

Yes, After regenerating your app password in gmail, you need to update in in BUSY
 For update Regenerated password follow the given step:-
 Step 1: Click on administration option 
 Step 2: Then click on configuration option 
 Step 3: Then Select Email Configuration
 Step 4: Do enter generated password in front of Password option.
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

I'm having trouble accessing my email through BUSY. What could be causing this, and how can I fix it?

There could be several reasons why you are having trouble accessing your email through BUSY. It could be due to incorrect login credentials, internet connectivity issues, or problems with the email server. To fix this, you can try the following steps:
 1. Double-check your login credentials to ensure they are correct.
 2. Make sure you have a stable internet connection.
 3. Clear your browser cache and cookies, then try accessing your email again.
 4. If the problem persists, contact BUSY support for further assistance.

I am unable to send the email from sub user. how to resolve the issue.

To send the email from sub user you need to follow below steps:
Step 1: Go to administration menu and select users option.
Step 2: Then click on modify option and give rights from menu rights.
Step 3: And make sure to metion Y on allow email of reporting then click on save button.
Step 4: Then login with the sub user and Go to administration menu.
Step 5: Then click on configuration option and then email configuration.
Step 6: Make sure you have configure the email configuration at user level.

Troubleshooting issues with sending emails and resolving the "format text not specified" error in BUSY?

If you are seeing error of format text not spedified error when you are sending email then please
 follow the given step
 Step 1:Go to the administration
 Step 2: Then configuration
 Step 3: Then Email configuration
 Step 4: Then set the format send report as on PDF attachment 
 Step 5: Then check to send.
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

How do I fix email sending issues after changing the email ID in BUSY?

If changed id in BUSY then generate password with new id and then paste generated password in BUSY email configration password portion. After this process you can able to send email properly. Please find below mention steps for generating password from your email account:-
 Step 1:- Login Email
 Step 2:- Settings
 Step 3:- All settings
 Step 4:- Other google account settings
 Step 5:- Securities, generate password for app select other and enter BUSY and then generate password copy and paste password in BUSY email configration.