Frequently Asked Questions

To configure the attachment format and type for emailing invoices as PDFs in BUSY, you need to go to the Administration Configuration Email Configuration option. From there, select the Email Sending option and choose the format in which you want to send the report, such as PDF attachment. Specify the email ID you want to send the invoices to, and then save the configuration. This will allow you to email invoices as PDF attachments in BUSY.

If you forgot your softlock registration password then follow the steps to recover it.
 Step 1. Open BUSY and go to the Company menu. 
 Step 2. Click on License Management and select Surrender Softlock Licence. 
 Step 3. Confirm by clicking Yes to proceed with password recovery. 
 Step 4. Enter the Serial No. and Registered email id, then click Forgot Password. 
 You will receive a password on your registered email id for recovery.

If you are locked out of your email associated with BUSY then please follow the given steps
 Step 1: Try to regain the access of the email. further
 Step 2: You can reconfigure the email in the email configuration of the BUSY 
 software.
 If still having any issue then you can contact us on our centerlized 24*7 helpline 
 number i.e. 8282828282 or 011-40964096. 
 You can also share your query on support@busy.in

To configure email settings in BUSY, you need to follow these steps:
 Step 1: Go to Administration and click on Configuration.
 Step 2: Choose Email Configuration and fill in the required details, such as SMTP Server, Username & Password, etc.
 Step 3: Click on Test Account Settings to verify that you can send a test mail successfully.
 You can watch the video tutorial by clicking on the play button on the right corner for more guidance.

If your are unable to receive the invoice through email then follow the steps to check.
 Step 1. Please confirm with the sender that the email you were expecting has been 
 successfully sent.
 Step 2. Check your email account's spam folder to ensure that the email did not end 
 up there.
 Step 3. If the email is found in the spam folder, open it and click on the Report 
 Not as Spam option.

If you want to verify your email address in BUSY then please follow the 
 given steps
 Step 1: Go to the adminstration
 Step 2: Then configuration 
 Step 3: Then Email configuration
 Step 4: here you can veify your email in user name field 
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

Please follow below mention steps for email configration:-
 Step 1:- Administration Tab
 Step 2:- Configration
 Step 3:- Email Configration, check SMTP server details and id and generate password for BUSY app from google settings then securities set generate password and enter in BUSY. SMTP server is different for different domains like for Gmail its SMTP.GMAIL.COM
 If email configration is correct and still not able to send email please contact our Support Helpline no. 8282828282, Or 011-40964096

Steps to configure the email in BUSY. 
 Step:1 Go to Administraiton 
 Step:2 Select Configuration option from it. 
 Step:3 Then Email configuration and make sure email sending option should be default. 
 Step:4 Then mention smtp server name and other details in the configuration 
 Step:5 Login your gmail id and enable 2 step verifitcaiton and generate app password for mentioning in BUSY from manage may google account option in the security tab.

If you want to reset the password of email in BUSY then 
 you have to follow the given steps
 Step 1: Go to administration
 Step 2: Then configuration
 Step 3: Then email configuration
 Step 4: Then update email password in the password field. 
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

Steps to configure the email from BUSY. 
 Step:1 Go to Administraiton 
 Step:2 Select Configuration option from it. 
 Step:3 Then Email configuration and make sure email sending option should be default. 
 Step:4 Then mention smtp server name and other details in the configuration 
 Step:5 Login your gmail id and enable 2 step verifitcaiton and generate app password for mentioning in BUSY from manage may google account option in the security tab.