Frequently Asked Questions

You can mention the domain id in email configuration smtp option with port code. If port code and smtp server name is correct then can send email easily from the BUSY.
 Pls follow the below steps for Smtp server information :
 Step 1: Click on administration
 Step 2: Then configuration
 Step 3: Then email configuration
 Step 4: Go to the server information
 Step 5: Mention the domain server smtp and email id with password.

TTo get clarity on the steps you should take to resolve your issues in BUSY, you can contact the customer support team. They will provide you with step-by-step guidance and troubleshooting advice to help you resolve your specific issues.For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at "support@busy.in" .

To send invoices and vouchers via SMS and email after saving them in BUSY, you can configure SMS and email alerts for vouchers. This can be done by going to the Configuration menu and selecting SMS/Email Configuration. From there, you can set up the necessary details such as the SMS gateway and email server settings. Once configured, BUSY will automatically send the invoices and vouchers via SMS and email to the designated recipients.

To configure yahoo mail in BUSY, you need to follow these steps:
Step 1: Go to Administration then click on Configuration.
Step 2: Select Email Configuration and click on Send Directly.
Step 3: Mention SMTP server as smtp.mail.yahoo.com and then enter yahoo id and password.
Step 4: You have to generate app password from yahoo account and mention in BUSY.
Step 5: Enter other details and click on Test Account Settings to send a test mail then save.

Yes, if your customer has lost their downloaded vouchers you can resend their vouchers through BUSY.
You can resend your voucher to your customer via email/Whatsapp. All you have to do is open your invoice which you have to send to your customer and click on email if you want to send via email through WhatsApp then you have to select SMS which is available on the top right side of the voucher.

If you are unable to view PDF attachments in emails sent through BUSY, you can follow these steps.
 Step 1. Verify that your internet connection has a good speed.
 Step 2. Ensure that you have correctly downloaded the PDF file from the email attachment.
 Step 3. Confirm that you have installed a PDF reader on your machine, and it is functioning correctly.
 Step 4. Check that the PDF file is not corrupted.

"You can ensure by the following steps that the auto emails get sent immediately after creating the invoices.
 Step 1: When your email configuration has been done properly.
 Step 2: When you save the voucher then window will get open for sending the email, when you click on send and its show that email has been sent successfully.
 Step 3: You can check in your sent box of the email Id."

If your BUSY app password keep changing every time then please follow the
 given steps
 Step 1: Don't share the email credential to any one.
 Step 2: Don't share the company log in credential which you use to log in.
 If still having any issue then you can contact us on our centerlized 24*7 helpline 
 number i.e. 8282828282 or 011-40964096. 
 You can also share your query on support@busy.in

You can ensure by the following steps that the auto emails get sent immediately after creating the invoices.
 Step 1: When your email configuration has been done properly.
 Step 2: When you save the voucher then window will get open for sending the email, when you click on send and its show that email has been sent successfully.
 Step 3: You can check in your sent box of the email Id.

To resolve the error code 114 indicating incorrect login credentials when emailing invoices, you can try the following steps:
 Step:1 Login your mail id.
 Step:2 Select the manage your google account.
 Step:3 Select the security option.
 Step:4 Navigate to 2 step verification and turn on it.
 Step:5 Then drag your cursor to the bottom and generate app password.
 Step:6 Copy that password and mention in email configuration in the BUSY.