Frequently Asked Questions

In BUSY, you can configure multiple email accounts on a user basis by following these steps
 Step 1. Open Company with Super User
 Step 2. Go to Administration
 Step 3. Then click on Configuration
 Step 4. Then click on Email Configuration
 Step 5. Configure Email settings and save it.
 Now exit from then company and login company again with sub-user. 
 And Do above the same Email configuration for sub user.

Steps to configure the email from BUSY.
 Step:1 Go to Administraiton
 Step:2 Select the Configuration option from it.
 Step:3 Email configuration and make sure email sending option should be default.
 Step:4 Then mention smtp server name and other details in the configuration
 Step:5 Login your gmail id and enable 2 step verifitcaiton and generate app password for mentioning in BUSY from manage may google account option in the security tab.

If you changed password in your mail id you need to generate app password again. Please follow below mention steps for generate password from email:-
 Step 1:- Login Email 
 Step 2:- Settings 
 Step 3:- All settings 
 Step 4:- Other google account settings 
 Step 5:- Securities, generate password for app select other and enter BUSY and then generate password copy and paste password in BUSY email configration.

To set up default email IDs or templates to send invoices without manual input in BUSY, you can configure the email settings in the software. Specify the email IDs you want to use for sending invoices and set the default email template for the invoices. This way, when you generate an invoice, it will automatically be sent to the specified email IDs using the default template without requiring manual input.

Verifying the proper update of a new email password across all client machines in BUSY is essential to ensure uninterrupted email communication. Here are steps you can take to verify that the new email password is correctly updated on all client machines:
 Step 1 : Begin by updating the email password in the email client or email settings within BUSY on the primary machine or server where email is configured.

When email not get send properly in BUSY then pls follow the below steps :
 Step 1: Make sure that email configuration should be done properly in BUSY.
 Step 2: Make sure that there should be proper internet connectivity.
 Step 3: Check the antivirus if its blocking the BUSY then exclude the BUSY software in antivirus.
 Step 4: Check with the different email Id and the port number.

Please resetting password for BUSY App from email settings. Please find below mention steps for generate new id password:-
 Step 1:- Login Email
 Step 2:- Settings
 Step 3:- All settings
 Step 4:- Other google account settings
 Step 5:- Securities, generate password for app select other and enter BUSY and then generate password copy and paste password in BUSY email configration.
 By following above mention steps email will send successfully

If email not sending from BUSY and show message of 114 then follow below steps:
Step1: Go to Administration and then click on Configuration option
Step2: Then select Email Configuration option
Step3: Verify the email ID mentioned in Username. If it is incorrect, correct it.
Step4: If the username is correct, check the password. If the password is incorrect, generate a BUSY app password from your email ID and specify it in BUSY.

If your main email id is inaccessible then enter new id in email configration. Please find below mention steps for generate new id password:-
 Step 1:- Login Email 
 Step 2:- Settings 
 Step 3:- All settings 
 Step 4:- Other google account settings 
 Step 5:- Securities, generate password for app select other and enter BUSY and then generate password copy and paste password in BUSY email configration.

This option is not provided by BUSY. To add a secondary phone for two-factor authentication in BUSY, you can go to the settings or security section of your account. Look for the option to add a secondary phone number and follow the prompts to enter and verify the new phone number. This will allow you to receive authentication codes on both your primary and secondary phone for added security.