Frequently Asked Questions

For generate password for a new email account please follow below mention steps:-
 Step 1:- Login Email
 Step 2:- Settings
 Step 3:- All settings
 Step 4:- Other google account settings
 Step 5:- Securities, generate password for app select other and enter BUSY and then generate password copy and paste password in BUSY email configration.

To verify that the email configuration is working in BUSY, you need to follow these steps:
 Step 1: Go to Administration and click on Configuration.
 Step 2: Choose Email Configuration and click on Test Account Settings.
 Step 3: If the test mail is sent successfully then email configuration is working fine in your BUSY.

If email from BUSY please disable 2-step settings. Please follow below mention steps for disable 2-step settings:-
 Step 1:- Login email 
 Step 2:- Settings 
 Step 3:- Accounts & Import 
 Step 4:- Other google account settings 
 Step 5:- Security, 2-step settings, disable and then enter OTP the 2-step settings is off

To check if the two step verification feature is enabled in Gmail, follow these steps:
 Step 1: Sign in you Gmail account.
 Step 2: Then Go to Google account settings
 Step 3: Now Click on secuity tab appear in left side of screen.
 Step 4: Check for Two step Verification is enabled or not.

In BUSY, you can ensure that the email address is automatically populated when you send invoices to customers by entering the email address in the party master. Once you have entered the email address for a customer in the party master, BUSY will automatically populate it when you send invoices to that customer.

For changing the mail id in BUSY need to follow these steps.
 Step:1 Go to administraiton
 Step:2 Select Configuration from it
 Step:3 Then select email configuration
 Step:4 Can change email id.
 Step:5 Need to generate app password for new mail id from the security option in the manage my google account settings.

If you want to send an email, which was pending from last sending time. Those Mails will saved
 in offline email/sms option. Follow the below step to send that pending email.
 Step 1: Go to administration
 Step 2: then utilities
 Step 3: Offline email/Sms
 Step 4: Select email and click on send button

BUSY provides various email templates for different purposes such as invoice, payment reminder, order confirmation, etc. These templates can be customized according to your preferences.
 Please note that for customization of the different different purpose email templates need to consult to your local BUSY channel partner and it would be chargeable service.

To Change the default FROM in Email configuration of BUSY, you need to follow these steps.
 Step 1. Go to Administration menu
 Step 2. Then select configuration option
 Step 3. Now click on Email Configuration
 Step 4. In right side of Email Cofiguration From option available you can change according to your need.

If you entered the wrong email accound in email configuration of BUSY then follow the steps to change.
 Step 1. Go to Administration 
 Step 2. Then click on configuration
 Step 3. Now go to the Email configuration section in BUSY under configuration
 and enter your correct email account in the username field.