Frequently Asked
Questions

Q: My emails from BUSY are going to spam. How can I fix this?

If an email from a specIfic sender is going to spam, follow these steps to get it in your inbox. Step 1. Access your Gmail account, navigate to the spam folder, open the email you've received, and select the Report not spam option.

Q: I want to link my email account in BUSY for sending email. How can I do this?

To link your Email account of BUSY with your phone then please follow the steps. Step 1. Click on Gmail logo on your phone screen then enter the login credentials. Step 2. Sync your email and after few minutes it will connected.

Q: While sending email from BUSY showing SMTP error code 4. How do i resolve it.

If you are facing smtp error code 4 while sending email from BUSY then you need to check your antivirus if it is blocking BUSY application to access internet. If same issue persist then you need to check after change your internet connection.

Q: How frequently does the integration between BUSY and Gmail need to be re-authenticated?

If authentication between email and BUSY once done, then there is no need to reauthenticated again. further Clarification you can contact us on our centerlized 24*7 helpline number i.e. 8282828282 or 011-40964096. You can also share your query on support@busy.in

Q: While Sending Mail Through oulook option from BUSY then its hangout.

Reasons for BUSY to hangout while sending mail are: 1. Outlook is not set as default app in windows setting. 2. Need to exclude BUSY and give full access rights to BUSY form antivirus properties. 3. Internet connection error make sure your internet is properly connected.

Q: How to reconfigure email id in BUSY?

In BUSY option for email configration which helps to sent email directly from BUSY please follow below mention steps:- Step 1:- Administration Tab, Step 2:- Configration, Step 3:- Email Configration, Mention the required details SMTP server code you can search from google mail id, password, etc.

Q: Trouble finding two-factor option in BUSY?

Please follow below mention steps for two-steps option in email:- Step 1:- Login email Step 2:- Settings Step 3:- Accounts & Import Step 4:- Other google account settings Step 5:- Security, 2-step settings, disable and then enter OTP the 2-step settings is off

Q: What steps are needed to register for the BUSY mobile app?

To complete the mobile app activation and setup, please reach out to the dealer or agent from whom you purchased the app. They will be able to assist you with the activation process and provide you with the necessary instructions and credentials.

Q: Recover deleted login email for BUSY.

To recover a deleted login email for BUSY , you can try to recover it by forget password if still issue presist, you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in

Q: I want to remove all other options in BUSY and only keep the email option. How can I disable other features?

To disable feature from BUSY you need to first take latest backup of the data and then go to administration menu and then select configuration option then select feature and option you select different feature in BUSY for disabling or enabling them.

Find Solutions to Common Issues Related to notification-tools - email configuration

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

My emails from BUSY are going to spam. How can I fix this?

If an email from a specIfic sender is going to spam, follow these steps to get it in your inbox.
 Step 1. Access your Gmail account, navigate to the spam folder, open the email you've received, and select 
 the Report not spam option.

I want to link my email account in BUSY for sending email. How can I do this?

To link your Email account of BUSY with your phone then please follow the steps.
 Step 1. Click on Gmail logo on your phone screen then enter the login credentials.
 Step 2. Sync your email and after few minutes it will connected.

While sending email from BUSY showing SMTP error code 4. How do i resolve it.

If you are facing smtp error code 4 while sending email from BUSY then you need to check your antivirus if it is blocking BUSY application to access internet. If same issue persist then you need to check after change your internet connection.

How frequently does the integration between BUSY and Gmail need to be re-authenticated?

If authentication between email and BUSY once done, then there is no need to 
 reauthenticated again. further 
 Clarification you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

While Sending Mail Through oulook option from BUSY then its hangout.

Reasons for BUSY to hangout while sending mail are:
1. Outlook is not set as default app in windows setting.
2. Need to exclude BUSY and give full access rights to BUSY form antivirus properties.
3. Internet connection error make sure your internet is properly connected.

How to reconfigure email id in BUSY?

In BUSY option for email configration which helps to sent email directly from BUSY please follow below mention steps:-
Step 1:- Administration Tab,
Step 2:- Configration,
Step 3:- Email Configration, Mention the required details SMTP server code you can search from google mail id, password, etc.

Trouble finding two-factor option in BUSY?

Please follow below mention steps for two-steps option in email:-
 Step 1:- Login email
 Step 2:- Settings
 Step 3:- Accounts & Import
 Step 4:- Other google account settings
 Step 5:- Security, 2-step settings, disable and then enter OTP the 2-step settings is off

What steps are needed to register for the BUSY mobile app?

To complete the mobile app activation and setup, please reach out to the dealer or agent from whom you purchased the app. They will be able to assist you with the activation process and provide you with the necessary instructions and credentials.

Recover deleted login email for BUSY.

To recover a deleted login email for BUSY , you can try to recover it by forget password
if still issue presist, you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in

I want to remove all other options in BUSY and only keep the email option. How can I disable other features?

To disable feature from BUSY you need to first take latest backup of the data and then go to administration menu and then select configuration option then select feature and option you select different feature in BUSY for disabling or enabling them.

Frequently AskedQuestions