Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - mobile app
Trouble creating sales orders in the mobile app. Steps to follow?
To troubleshoot issues with creating sales orders in the mobile app, you can follow these Steps:
Step 1 : Ensure that you have a stable internet connection.
Step 2 : Check if you have the latest version of the mobile app installed. If not, update it.
Step 3 : Verify that you have the necessary permissions to create sales orders in the app.
Step 4 : Double-check if you have entered all the required information accurately, such as customer details, product information, and quantities.
Step 5 : If you encounter any error messages, note them down and try to resolve them based on the provided instructions.
Step 6 : Restart the app and try creating the sales order again.
Unable to upload or sync data to the cloud from BUSY. How to troubleshoot?
To troubleshoot issues with uploading or syncing data to the cloud from BUSY, you can try the following Steps:
Step 1 : Check your internet connection to ensure it is stable and working properly.
Step 2 : Verify that you have the correct credentials and permissions to access the cloud server.
Step 3 : Make sure you are using the latest version of BUSY, as older versions may have compatibility issues with cloud syncing.
Step 4 : Restart the software and try uploading or syncing the data again.
If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
Troubleshoot issues accessing specific features in BUSY mobile app.
To troubleshoot issues accessing specific features in the BUSY mobile app, you can try the following Steps:
Step 1 : Make sure you have the latest version of the app installed on your mobile device.
Step 2 : Check your internet connection to ensure it is stable and working properly.
Step 3 : Verify that you are using the correct login credentials for the app.
Step 4 : Clear the cache and app data on your mobile device and then restart the app.
Step 5 : check the user login rights given
For more assistance you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
Issue on BUSY mobile app access
Their may be multiple reason for access issue of BUSY Mobile app
Reason 1 : using old version of BUSY mobile App
solutions : update the latest BUSY mobile app from Play store or App store
Reason 2 : BDEP ID not configure in BUSY
solutions : To Enable BUSY BDEP and create BDEP ID from Adminstration then configuration then Feature\option then General and to create BDEP click on configure button and click create new ID option .
Reason 3: BUSY Mobile App not enable in BUSY.
solutions : To Enable BUSY Mobile App in BUSY go to Adminstration then configuration then Feature\option then General then Enable BUSY Mobile App and select Through Cloud Sync.
How can I troubleshoot the "section closed" error I am getting in the BUSY mobile application?
To troubleshoot the "section closed" error in the BUSY mobile application, you can try the following Steps:
Step Step 1 : Close the mobile application completely and restart it.
Step Step 2 : Make sure you have a stable internet connection.
Step Step 3 : Check if there are any pending updates for the mobile application and install them.
Step Step 4 : Clear the cache and data of the mobile application from your device settings.
Step Step 5 : Uninstall and reinstall the mobile application.
Step 6 : If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
I want to import data into BUSY mobile app but the process fails. What should I check to resolve this?
To import data into BUSY mobile app but process failts, you can try the following Steps:
Step 1 : Check your internet connection to ensure it is stable and working properly.
Step 2 : Verify that you have the correct credentials and permissions to access the cloud server.
Step 3 : Make sure you are using the latest version of BUSY, as older versions may have compatibility issues with cloud syncing.
Step 4 : Restart the software and try uploading or syncing the data again.
If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
What configuration is needed to view sales, purchase, and inventory reports on the BUSY mobile app?
Steps to configure the mobile app and giving rights for view of reports
Step:1 Go to administration and select configuraton option from it.
Step:2 Then select feature and option and click on general feature.
Step:3 Navigate to enable the option of BUSY data exchange platform and create bdep id and password from it.
Step:4 Then enable the BUSY mobile app through cloud sync option and save the configuration.
Step:5 Go to administration and select the users option and create the cloud sync user option.
Step:5 Then you can configure the cloud sync user and tick on the relevant reports you want to view on mobile app.
I am unable to log in to the BUSY mobile app. It says "No UID found." What should I do to resolve this?
If you're unable to log in to the BUSY mobile app and receive an error message that says No UID found, here are some steps you can take to resolve this issue:
Step 1: Check Your Username and Password
Step 2: Verify that your BUSY account is properly activated and set up for mobile app access.
Step 3: Ensure that your mobile device is connected to a stable and active internet connection.
Step 4: Check if you have the latest version of the BUSY mobile app installed on your device.
Step 5: Clear Cache and Data (Android)Reinstall the App
Step 6: Reinstall the App
I want to share invoices and other documents with my clients directly from the app. How can I do this?
To share invoices, quotations and receipts from the BUSY mobile app , PLease follow below steps
Step 1 : Open the BUSY mobile app on your device.
Step 2 : Go to the unsynced list where you can view your bills or invoices.
Step 3 : Open the specific bill that you want to save or download.
Step 4 : Tap on the bill to open it and view the details.
Step 5 : Click on the option as share PDF.
Step 6 : The bill will be downloaded and saved as a PDF file that you can access later for record-keeping and verification purposes.
I need assistance with importing and exporting financial data in the mobile app. Can you guide me through the process?
To import and export financial year data in BUSY mobile app, we need to follow these Steps :
Step 1 : open desktop BUSY
Step 2 : click on administration
Step 3 : data export import
Step 4 : cloud sync
Step 5 : bulk upload,it will export whole financial year data to BUSY mobile app
To import financial year data in BUSY desktop version
Step 1 : open BUSY mobile app
Step 2 : add transactions
Step 3 : save
Step 4 : open desktop BUSY
Step 5 : click on administration
Step 6 : data export import
Step 7 : cloud sync
Step 8 : download transaction, this will import all transactions from mobile app to desktop BUSY
