Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - mobile app
What should I do if I encounter errors like "No active subscription found" in the mobile app?
If you encounter errors like "No active subscription found" in the mobile app, you may need to purchase a subscription for the app. Please check if you have purchased the mobile app and ensure that your subscription is active.
How can I switch between multiple company profiles or databases in the mobile app?
To switch between multiple company profiles or databases in the BUSY mobile app, you can click on the Profile Switch option. This will allow you to select and switch to a different company profile or database within the app.
How do I log in to the BUSY portal or mobile app?
BUSY does not have any BUSY portal. Further to login into your BUSY mobile app, you can follow these steps:
Step 1: Open your App in your mobile.
Step 2: Enter BDEP Id, Username and Password and click on proceed securely.
What features are enabled in the BUSY mobile app
The key features enabled in the BUSY mobile app are
1. Auto cloud sync.
2. Transaction entry, including Sales, Receipts, Quotations, Orders, etc.
3. Cloud sync user/permission setup.
4. Over 100 reports available.
5. Easy configuration.
6. Simplified sharing functionality.
7. Access to data anytime, anywhere.
Why am I unable to see the mobile app activation key option in BUSY?
If you are unable to see the mobile app activation key option in BUSY, it could be because you have not purchased the BUSY mobile app license yet. The activation key is provided after purchasing the mobile app.
How can i auto upload invoices in BUSY mobile app from desktop BUSY ?
To auto upload invoices, we can use BUSY agent utility in that we have a option of incremental upload define the interval time and run utility in backend. It will auto upload the data to BUSY mobile app
The mobile edition I paid for is not active. What should I do?
If the mobile edition you paid for is not active, you should contact your dealer from whom you purchase BUSY mobile app. They will be able to assist you in resolving the issue and activating your mobile edition.
What are the steps to uninstall the BUSY mobile app?
To uninstall the BUSY mobile app, you can press and hold the app icon on your phone's home screen, then select the option to uninstall or drag the icon to the uninstall option that appears on the screen.
The customer wants to start using BUSY Mobile app for his business. What configuration steps are required for this?
To start mobile app, you need to follow:
Step 1 : CLick on administration
Step 2 : Configuration
Step 3 : Features and options
Step 4 : General
Step 5 : Enable BDEP ID and Mobile app
i Deleted invoices on BUSY desktop, but they still that invoices showing in mobile app?
If you delete invoices on the desktop, they should also be deleted from the mobile app. If they are still showing in the mobile app, please try logging out and logging back in to refresh the data.