Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - mobile app
Mobile app crashes frequently. Any solutions?
If the BUSY mobile app is crashing frequently, you can try the following solutions:
Step 1 : Update the app to the latest version: Check if there is an update available for the app and install it. Updates often include bug fixes and performance improvements.
Step 2 : Clear app cache: Go to your device's settings, find the app in the application manager, and clear its cache. This can help resolve any temporary issues causing the crashes.
Step 3 : Restart your device: Sometimes, a simple restart can fix app crashes by refreshing the device's memory and clearing any background processes that may be interfering with the app.
Step 4 : Reinstall the app: If the crashes persist, try uninstalling the app and then reinstalling it from the app store. This can help resolve any corrupted files or installation issues.
I am experiencing issues with the data synchronization between the desktop and mobile versions of BUSY. How can I resolve this?I have discrepancies in the total amount calculated by BUSY for multiple vouchers. What steps can I take to diagnose the reasons for this?
To troubleshoot sync issues in the mobile app after enabling cloud sync, you can try the following Steps:
Step 1 : Make sure that you have enabled the cloud sync feature.
Step 2 : Check your internet connection to ensure it is stable and working properly.
Step 3 : Verify that the new bills have been successfully synced to the cloud by checking the sync.
Step 4 : If the bills are not syncing, try manually syncing the data from the desktop software to the cloud.
Step 5 : Restart the mobile app and check if the new bills appear after the sync process.
for furthur assistance,you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
What are the Steps I need to follow to set up and activate the BUSY mobile app after purchase?
To set up and activate the BUSY mobile app after purchase, you need to follow these Steps:
Step 1 : Purchase the BUSY mobile app license separately from the authorized channle partner.
Step 2 : Download the BUSY mobile app from the respective app store (Google Play Store for Android or Apple App Store for iOS).
Step 3 : Install the app on your mobile device.
Step 4 : Open the app and enter your license key, which you should have received after purchasing the app.
Step 5 : Follow the on-screen instructions to complete the activation process.
Step 6 : Once activated, you can log in to the app using your BUSY mobile app credentials.
Step 7 : You can now access and use the BUSY mobile app to manage your accounting tasks on the go.
I am unable to synchronize my BUSY mobile app with the desktop software. What should I do to fix this?
To fix synchronization issues between the BUSY mobile app and desktop software, you can try the following Steps:
Step 1 : Ensure that both the mobile app and desktop software are updated to the latest versions.
Step 2 : Check your internet connection to ensure it is stable and working properly.
Step 3 : Make sure that you are using the same login credentials for both the mobile app and desktop software.
Step 4 : Restart both your mobile device and computer to refresh the connection.
Step 5 : Verify that the sync settings are properly configured in both the mobile app and desktop software.
Step 6 : If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
Recurring errors using BUSY desktop and mobile apps together. Causes and resolutions?
The recurring errors when using BUSY desktop and mobile apps together can be caused by issues with data synchronization, network connectivity, or software compatibility. To resolve these errors, you can try the following Steps:
Step 1 : Ensure that both the desktop and mobile apps are updated to the latest versions.
Step 2 : Check your network connection and make sure it is stable and reliable.
Step 3 : Verify that the data sync settings are properly configured between the desktop and mobile apps.
Step 4 : Restart both the desktop and mobile devices to refresh the software and clear any temporary glitches.
Step 5 : If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
What troubleshooting steps can I perform to get the vouchers working properly on all devices?
To troubleshoot issues with vouchers not working properly on all devices in BUSY, you can try the following steps:
1. Exclude BUSYwin folder and BUSY application from system's Antivirus
2. Update BUSY software to the latest version to ensure you have the most recent bug fixes and improvements.
3. Clear the cache on all devices to remove any temporary data that may be causing conflicts.
4. Verify that the voucher configuration settings are consistent across all devices.
5. Restart all devices to refresh the software and clear any temporary glitches.
6. If the issue persists, contact BUSY customer support for further assistance.
7. Check the internet connectivity on all devices to ensure they are properly connected.
Can you guide me the login process of BUSY Mobile App step-by-step? through lan or internet mode I must be missing something.
Old mobile app support has been diecontinued you can use our new BUSY billing and gst app which is also available in play store and app store.
Only you have to purchase subscription our new according to number of mobile & user.
In new app you can check 100+ report and auto data syncing on cloud
No need to open any port for using app
You can add sale invoice & receipt vouchers and if you are using standard / enterprise edition then you can add Sale quotation & order voucher also
for checking our new app you can install app from app/play store and open and then click access demo account and check
Troubleshoot issues performing specific tasks on the BUSY mobile app.
To troubleshoot issues performing specific tasks on the BUSY mobile app, you can try the following Steps:
Step 1 : Ensure that you have a stable internet connection.
Step 2 : Check if you are using the latest version of the BUSY mobile app. If not, update it from the app store.
Step 3 : Restart your mobile device and relaunch the app.
Step 4 : Clear the cache and app data of the BUSY mobile app from your device settings.
Step 5 : Verify that you have the necessary permissions and access rights to perform the specific task.
For more assistance you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
How to set up mobile app correctly?
To set up the mobile app correctly, follow these Steps:
Step Step 1 : Make sure you have the latest version of the BUSY installed on your computer.
Step Step 2 : Update to the latest version of BUSY for bug fixes and updated mobile app connectivity.
Step Step 3 : Create a new BDP ID, cloud sync user, and voucher series in the software.
Step Step 4 : Install the BUSY mobile app on your phone from the app store or play store.
Step Step 5 : Open the app and enter your BDP ID, cloud user name, and password.
Step Step 6 : If you encounter any issues, try uninstalling and reinstalling the app, clearing cache, and restarting your phone.
I am unable to login BUSY enen though I am entering the right password .Can you assist? Is there a mobile app available for BUSY?
If you are entering right password and unable to login then first check that in Keyboard Caps lock that should not be On
if still facing issue then follow the below mentioned steps:
Step 1: Go to system's Control panel
Step 2: Click on Regional setting and change the format as United Kingdom
Step 3: Chanage Locale and then click on Chnage system locale
Step 4: Untick the option Beta-use Unicode UTF-8 for world wide language support
Yes, there is a mobile app availble for BUSY, You need to take subscription to use mobile app.
In BUSY mobile app you can view 100 reports sales, purchase, receivable, payable, stock statusetc.and can create and share invoices from mobile app.
