Frequently Asked
Questions

Q: How can I sync my software data with the mobile application?

To sync software data with mobile app: Step 1 : Enable mobile app feature from general Step 2 : Click on administration Step 3: Data export import Step 4 : Cloud sync Step 5 : Bulk upload

Q: Troubleshoot transfer issues with the mobile app. Who to contact?

To troubleshoot transfer issues with the BUSY mobile app, you should contact the dealer from whom you purchased the software. They will be able to assist you with resolving the transfer issues.

Q: Which Version of BUSY is compatible for the mobile app? Will the free version work?

All versions/model of BUSY is compatible with mobile app. We have No free version of BUSY mobile app only you can access demo account but not free version of mobile app

Q: How do I obtain the one-time password (OTP) for logging into the BUSY portal?

To obtain the one-time password (OTP) for logging into the BUSY portal, you need to enter your registered mobile number. The OTP will be sent to your mobile number via SMS.

Q: Missing options in mobile app compared to desktop version of BUSY.

The mobile app of BUSY may have some missing options compared to the desktop version. It is recommended to use the desktop version for full functionality and access to all features.

Q: I use the same BUSY Mobile app with the same login on multiple devices. Could this cause data sync issues?

No, using the same BUSY Mobile app with the same login on multiple devices should not cause data sync issues. The app is designed to sync data across devices seamlessly.

Q: Why do I receive a security warning when trying to open a payment voucher on my mobile device?

You receive a security warning when trying to open a payment voucher on your mobile device because the app requires security measures to protect your data and ensure authorized access.

Q: The mobile app is not displaying my recent transactions correctly. How can I refresh the transaction history?

To refresh the transaction history in the mobile app, you can try closing the application and then reopening it. This should update the display and show your recent transactions correctly.

Q: Why am I unable to access certain reports in BUSY? What could be the reason for this?The OTP is not being sent to my registered mobile number. How can I resolve this?

If you unable to access certain report check user rights permissions. For OTP not sent on mobile number: Step1 : Check your mobile number Step 2 : Resend OTP

Q: What is the Subscription validity after purchasing the paid version of the BUSY mobile app? and what is the Renewal process?

The subscription validity for the paid version of BUSY mobile app is 1 year or 3 years. To renew the subscription, you can contact to your authorized channel partner

Find Solutions to Common Issues Related to notification-tools - mobile app

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How can I sync my software data with the mobile application?

To sync software data with mobile app:
Step 1 : Enable mobile app feature from general
Step 2 : Click on administration
Step 3: Data export import
Step 4 : Cloud sync
Step 5 : Bulk upload

Troubleshoot transfer issues with the mobile app. Who to contact?

To troubleshoot transfer issues with the BUSY mobile app, you should contact the dealer from whom you purchased the software. They will be able to assist you with resolving the transfer issues.

Which Version of BUSY is compatible for the mobile app? Will the free version work?

All versions/model of BUSY is compatible with mobile app. We have No free version of BUSY mobile app only you can access demo account but not free version of mobile app

How do I obtain the one-time password (OTP) for logging into the BUSY portal?

To obtain the one-time password (OTP) for logging into the BUSY portal, you need to enter your registered mobile number. The OTP will be sent to your mobile number via SMS.

Missing options in mobile app compared to desktop version of BUSY.

The mobile app of BUSY may have some missing options compared to the desktop version. It is recommended to use the desktop version for full functionality and access to all features.

I use the same BUSY Mobile app with the same login on multiple devices. Could this cause data sync issues?

No, using the same BUSY Mobile app with the same login on multiple devices should not cause data sync issues. The app is designed to sync data across devices seamlessly.

Why do I receive a security warning when trying to open a payment voucher on my mobile device?

You receive a security warning when trying to open a payment voucher on your mobile device because the app requires security measures to protect your data and ensure authorized access.

The mobile app is not displaying my recent transactions correctly. How can I refresh the transaction history?

To refresh the transaction history in the mobile app, you can try closing the application and then reopening it. This should update the display and show your recent transactions correctly.

Why am I unable to access certain reports in BUSY? What could be the reason for this?The OTP is not being sent to my registered mobile number. How can I resolve this?

If you unable to access certain report check user rights permissions.
 For OTP not sent on mobile number:
 Step1 : Check your mobile number
 Step 2 : Resend OTP

What is the Subscription validity after purchasing the paid version of the BUSY mobile app? and what is the Renewal process?

The subscription validity for the paid version of BUSY mobile app is 1 year or 3 years. To renew the subscription, you can contact to your authorized channel partner

Frequently AskedQuestions