Frequently Asked
Questions

Q: How to resolve Incremental Data upload issue?

If data is not syncing in your mobile app,you can check these things: Step 1:Your BUSY should be the latest release. Step 2:Your mobile app should be the latest release. Step 3:Your internet should be properly working on your system. Step 4:Check in,Administration,click configuration,click features and options,click GENERAL tab,Here you can check BDEP idshould be configured. Step 5:If its still showing issue, you can create a new BDEP id. Step:6:Then you will have to upload data again it will be uploaded successfully.

Q: Upgrade older version of BUSY mobile app to the latest version. Process to follow?

To upgrade the older version of the BUSY mobile app to the latest version, you need to follow these Steps: Step 1 : Go to the mobile app play store on your device. Step 2 : Search for the BUSY mobile app. Step 3 : If there is an update available, you will see an "Update" button. Click on it. Step 4 : Wait for the update to download and install on your device. Step 5 : Once the update is complete, you will have the latest version of the BUSY mobile app.

Q: Part numbers not adding to sales orders in the mobile app. How to fix?

If part numbers are not adding to sales orders in the mobile app, you can try the following Steps to fix the issue: Step 1 : Make sure you have added the part numbers correctly in the product or inventory list. Step 2 : Check if there are any restrictions or permissions set for adding part numbers to sales orders. Check from BUSY admin to assign the necessary permissions. Step 3 : Update the mobile app to the latest version to ensure you have the latest bug fixes and improvements.

Q: Purchased BUSY mobile app, no callback within hours. How to set up the mobile application?

If you have purchased the BUSY mobile app and have not received a callback within 24 hours, Step 1 : you can set up the mobile application by downloading it from the app store. Once downloaded. Step 2 : put the otp recv on register email and phone number Step 3 : put details like bdep id user name and password run it If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in

Q: How do I sign up and create an account in the BUSY mobile app?

To sign up and create an account in the BUSY mobile app, you need to download and install the latest app on your mobile device. Once installed, open the app and click on the "Sign Up" or "Create Account" option. Follow the prompts to enter your details which is asking like bdep id, user name nad password. Create a password for your account and complete the registration process. You will then be able to log in to the BUSY mobile app using your newly created account.

Q: How do I activate the BUSY mobile app included in my BLS license and troubleshoot it?

To activate the BUSY mobile app included in your BLS license, you need to purchase a separate license for the mobile app. Once you have the license, you can activate it by creating a BDP ID and a cloud sync user in your BUSY software. Then, configure the mobile app using the BDP ID and user details. If you are facing any issues with activating or troubleshooting the mobile app, you can try uninstalling and reinstalling the app, clearing cache, and restarting your phone.

Q: How to reinstall the mobile app to resolve sales order issues?

To reinstall the mobile app and resolve sales order issues, follow these Steps: Step 1 : Uninstall the current mobile app from your device. Step 2 : Go to your device's app store (Google Play Store for Android or App Store for iOS). Step 3 : Search for the BUSY app. Step 4 : Download and install the latest version of the app. Step 5 : Open the app and log in with your BUSY mobile app credentials. Step 6 : Check if the sales order issues have been resolved.

Q: Mobile app access issue after subscribing. Troubleshoot access problems.

To troubleshoot mobile app access issues after subscribing, please try the following Steps: Step 1 : Make sure you have downloaded and installed the BUSY mobile app from a trusted source. Step 2 : Check your internet connectivity and ensure you have a stable internet connection. Step 3 : Verify that you have entered the correct login credentials for the mobile app. Step 4 : If you are still unable to access the app, try clearing the cache and data of the app and then restart your device.

Q: Troubleshoot mobile app issues after accounting software update.

To troubleshoot mobile app issues after an accounting software update, you can try the following Steps: Step 1 : Check if the mobile app is up to date. Update it to the latest version if necessary. Step 2 : Restart your mobile device and try opening the app again. Step 3 : Clear the cache and data of the mobile app from your device settings. Step 4 : Ensure that you have a stable internet connection. Step 5 : If the issue persists, uninstall and reinstall the mobile app.

Q: The payment voucher sent from my computer is not opening on my mobile. What should I do to fix this?

To fix the issue of the payment voucher not opening on your mobile, you can try the following steps: 1. Make sure that the file is properly downloaded or transferred to your mobile device by go to Administration and then click on Data export\import then click on cloud sync option. 2. In cloud sync option, Select bulk upload for uploading all data on BUSY cloud server or if you wants to download transactions from BUSY mobile app then click on download transactions option.

Find Solutions to Common Issues Related to notification-tools - mobile app

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How to resolve Incremental Data upload issue?

If data is not syncing in your mobile app,you can check these things: 
 Step 1:Your BUSY should be the latest release. 
 Step 2:Your mobile app should be the latest release. 
 Step 3:Your internet should be properly working on your system. 
 Step 4:Check in,Administration,click configuration,click features and options,click GENERAL tab,Here you can check BDEP 
 idshould be configured. 
 Step 5:If its still showing issue, you can create a new BDEP id. 
 Step:6:Then you will have to upload data again it will be uploaded successfully.

Upgrade older version of BUSY mobile app to the latest version. Process to follow?

To upgrade the older version of the BUSY mobile app to the latest version, you need to follow these Steps:
Step 1 : Go to the mobile app play store on your device.
Step 2 : Search for the BUSY mobile app.
Step 3 : If there is an update available, you will see an "Update" button. Click on it.
Step 4 : Wait for the update to download and install on your device.
Step 5 : Once the update is complete, you will have the latest version of the BUSY mobile app.

Part numbers not adding to sales orders in the mobile app. How to fix?

If part numbers are not adding to sales orders in the mobile app, you can try the following Steps to fix the issue:
Step 1 : Make sure you have added the part numbers correctly in the product or inventory list.
Step 2 : Check if there are any restrictions or permissions set for adding part numbers to sales orders. Check from BUSY admin to assign the necessary permissions.
Step 3 : Update the mobile app to the latest version to ensure you have the latest bug fixes and improvements.

Purchased BUSY mobile app, no callback within hours. How to set up the mobile application?

If you have purchased the BUSY mobile app and have not received a callback within 24 hours,
Step 1 : you can set up the mobile application by downloading it from the app store. Once downloaded.
Step 2 : put the otp recv on register email and phone number
Step 3 : put details like bdep id user name and password run it
 If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in

How do I sign up and create an account in the BUSY mobile app?

To sign up and create an account in the BUSY mobile app, you need to download and install the latest app on your mobile device. Once installed, open the app and click on the "Sign Up" or "Create Account" option. Follow the prompts to enter your details which is asking like bdep id, user name nad password. Create a password for your account and complete the registration process. You will then be able to log in to the BUSY mobile app using your newly created account.

How do I activate the BUSY mobile app included in my BLS license and troubleshoot it?

To activate the BUSY mobile app included in your BLS license, you need to purchase a separate license for the mobile app. Once you have the license, you can activate it by creating a BDP ID and a cloud sync user in your BUSY software. Then, configure the mobile app using the BDP ID and user details. If you are facing any issues with activating or troubleshooting the mobile app, you can try uninstalling and reinstalling the app, clearing cache, and restarting your phone.

How to reinstall the mobile app to resolve sales order issues?

To reinstall the mobile app and resolve sales order issues, follow these Steps:
Step 1 : Uninstall the current mobile app from your device.
Step 2 : Go to your device's app store (Google Play Store for Android or App Store for iOS).
Step 3 : Search for the BUSY app.
Step 4 : Download and install the latest version of the app.
Step 5 : Open the app and log in with your BUSY mobile app credentials.
Step 6 : Check if the sales order issues have been resolved.

Mobile app access issue after subscribing. Troubleshoot access problems.

To troubleshoot mobile app access issues after subscribing, please try the following Steps:
Step 1 : Make sure you have downloaded and installed the BUSY mobile app from a trusted source.
Step 2 : Check your internet connectivity and ensure you have a stable internet connection.
Step 3 : Verify that you have entered the correct login credentials for the mobile app.
Step 4 : If you are still unable to access the app, try clearing the cache and data of the app and then restart your device.

Troubleshoot mobile app issues after accounting software update.

To troubleshoot mobile app issues after an accounting software update, you can try the following Steps:
Step 1 : Check if the mobile app is up to date. Update it to the latest version if necessary.
Step 2 : Restart your mobile device and try opening the app again.
Step 3 : Clear the cache and data of the mobile app from your device settings.
Step 4 : Ensure that you have a stable internet connection.
Step 5 : If the issue persists, uninstall and reinstall the mobile app.

The payment voucher sent from my computer is not opening on my mobile. What should I do to fix this?

To fix the issue of the payment voucher not opening on your mobile, you can try the following steps:
 1. Make sure that the file is properly downloaded or transferred to your mobile device by go to Administration and then click on Data export\import then click on cloud sync option.
 2. In cloud sync option, Select bulk upload for uploading all data on BUSY cloud server or if you wants to download transactions from BUSY mobile app then click on download transactions option.

Frequently AskedQuestions