Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - mobile app
Recurring errors using BUSY desktop and mobile apps together. Causes and resolutions?
The recurring errors when using BUSY desktop and mobile apps together can be caused by issues with data synchronization, network connectivity, or software compatibility. To resolve these errors, you can try the following Steps:
Step 1 : Ensure that both the desktop and mobile apps are updated to the latest versions.
Step 2 : Check your network connection and make sure it is stable and reliable.
Step 3 : Verify that the data sync settings are properly configured between the desktop and mobile apps.
Step 4 : Restart both the desktop and mobile devices to refresh the software and clear any temporary glitches.
Step 5 : If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
What troubleshooting steps can I perform to get the vouchers working properly on all devices?
To troubleshoot issues with vouchers not working properly on all devices in BUSY, you can try the following steps:
1. Exclude BUSYwin folder and BUSY application from system's Antivirus
2. Update BUSY software to the latest version to ensure you have the most recent bug fixes and improvements.
3. Clear the cache on all devices to remove any temporary data that may be causing conflicts.
4. Verify that the voucher configuration settings are consistent across all devices.
5. Restart all devices to refresh the software and clear any temporary glitches.
6. If the issue persists, contact BUSY customer support for further assistance.
7. Check the internet connectivity on all devices to ensure they are properly connected.
Can you guide me the login process of BUSY Mobile App step-by-step? through lan or internet mode I must be missing something.
Old mobile app support has been diecontinued you can use our new BUSY billing and gst app which is also available in play store and app store.
Only you have to purchase subscription our new according to number of mobile & user.
In new app you can check 100+ report and auto data syncing on cloud
No need to open any port for using app
You can add sale invoice & receipt vouchers and if you are using standard / enterprise edition then you can add Sale quotation & order voucher also
for checking our new app you can install app from app/play store and open and then click access demo account and check
Troubleshoot issues performing specific tasks on the BUSY mobile app.
To troubleshoot issues performing specific tasks on the BUSY mobile app, you can try the following Steps:
Step 1 : Ensure that you have a stable internet connection.
Step 2 : Check if you are using the latest version of the BUSY mobile app. If not, update it from the app store.
Step 3 : Restart your mobile device and relaunch the app.
Step 4 : Clear the cache and app data of the BUSY mobile app from your device settings.
Step 5 : Verify that you have the necessary permissions and access rights to perform the specific task.
For more assistance you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
How to set up mobile app correctly?
To set up the mobile app correctly, follow these Steps:
Step Step 1 : Make sure you have the latest version of the BUSY installed on your computer.
Step Step 2 : Update to the latest version of BUSY for bug fixes and updated mobile app connectivity.
Step Step 3 : Create a new BDP ID, cloud sync user, and voucher series in the software.
Step Step 4 : Install the BUSY mobile app on your phone from the app store or play store.
Step Step 5 : Open the app and enter your BDP ID, cloud user name, and password.
Step Step 6 : If you encounter any issues, try uninstalling and reinstalling the app, clearing cache, and restarting your phone.
I am unable to login BUSY enen though I am entering the right password .Can you assist? Is there a mobile app available for BUSY?
If you are entering right password and unable to login then first check that in Keyboard Caps lock that should not be On
if still facing issue then follow the below mentioned steps:
Step 1: Go to system's Control panel
Step 2: Click on Regional setting and change the format as United Kingdom
Step 3: Chanage Locale and then click on Chnage system locale
Step 4: Untick the option Beta-use Unicode UTF-8 for world wide language support
Yes, there is a mobile app availble for BUSY, You need to take subscription to use mobile app.
In BUSY mobile app you can view 100 reports sales, purchase, receivable, payable, stock statusetc.and can create and share invoices from mobile app.
What settings should I check on my phone to allow the opening of payment vouchers sent by BUSY?
To allow the opening of payment vouchers sent by BUSY on your phone, you should check the following settings :
1. Install BUSY latest mobile application from Google play store or App store.
2. There should be must have PDF viewer \ reader.
3. BUSY application must be updated in latest release.
4. you should check the notification and permission settings for the BUSY app on your Android phone.
5. Make sure that the app has the necessary permissions to access and open attachments, such as PDF files.
6. Ensure that your phone's settings allow for the downloading and opening of attachments from emails or messaging apps.
I am experiencing issues with the mobile app's performance and speed. How can I improve its responsiveness?
To improve the performance and speed of the BUSY mobile app, you can try the following Steps:
Step 1 : Make sure you have a stable and strong internet connection.
Step 2 : Close any unnecessary background apps or processes on your device.
Step 3 : Clear the cache and app data of the BUSY mobile app.
Step 4 : Update the BUSY mobile app to the latest version available.
Step 5 : Restart your device to refresh its resources.
Step 6 : check it by uninstalling and re installing the BUSY mobile app
if you still facing issue, you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
Trouble creating sales orders in the mobile app. Steps to follow?
To troubleshoot issues with creating sales orders in the mobile app, you can follow these Steps:
Step 1 : Ensure that you have a stable internet connection.
Step 2 : Check if you have the latest version of the mobile app installed. If not, update it.
Step 3 : Verify that you have the necessary permissions to create sales orders in the app.
Step 4 : Double-check if you have entered all the required information accurately, such as customer details, product information, and quantities.
Step 5 : If you encounter any error messages, note them down and try to resolve them based on the provided instructions.
Step 6 : Restart the app and try creating the sales order again.
Unable to upload or sync data to the cloud from BUSY. How to troubleshoot?
To troubleshoot issues with uploading or syncing data to the cloud from BUSY, you can try the following Steps:
Step 1 : Check your internet connection to ensure it is stable and working properly.
Step 2 : Verify that you have the correct credentials and permissions to access the cloud server.
Step 3 : Make sure you are using the latest version of BUSY, as older versions may have compatibility issues with cloud syncing.
Step 4 : Restart the software and try uploading or syncing the data again.
If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
