Frequently Asked Questions

To find the registration or login option in the BNS app, open the app and it will ask you to enter your mobile number to register or login.
 Step 1: Go to the Administration
 Step 2: Click on configuration option, select feature/option
 Step 3: Select General tab and enable Event Notification
 Step 4: Set the occurance of event, you have to select the type of event and user
 Step 5: Mention contact no on which notification to be shared.(This option work with BUSY BNS Application)
 Please note, option is available in Standard model of BUSY and with active BLS"

Configuring a system to send SMS reports as PDF files directly instead of links depends on the specific software or platform you are using for sending these reports. Not all systems may support this feature, but if it's an option in your system, here are the general steps to configure it:
 Pls Follow the Below Steps:
 Step 1: Administration
 Step 2: Configuration
 Step 3: SMS Configuration
 Step 4: Mention the SMS API which purchase from API Vendor
 Step 5: SMS Configuration will be done from Dealer end.
 Step 6: During Voucher Saving, we can send sms to the customers.

If your WhatsApp messages show as delivered but the recipient hasn't received them, try these steps:
 Step 1: Make sure both you and the recipient have a good internet connection for sending and receiving messages.
 Step 2: Check if the recipient blocked your number on WhatsApp. Blocking can stop them from getting your messages.
 Step 3: Confirm if the recipient only accepts messages from contacts in their address book. If they haven't saved your number, they might not get your messages.
 If you're still having trouble, contact BUSY customer support at 8282828282 or email support@busy.in for assistance.

If you unable to see SMS configuration option in BUSY, there must be these case you need to check:
Step 1 : If using Basic model of BUSY SMS option is not available. So, BUSY model must be standard or enterprise.
Step 2 : Sub user dont have rights to configue SMS format in BUSY, give them rights to configure SMS format in BUSY.
To configure SMS format in BUSY, you need to follow these steps :
Step 1 : Go to administration then configuration
Step 2 : Then SMS API configuration, configure new format of SMS.
Step 3 : Now send SMS.

To configure BUSY for error-free SMS sending, you need to follow these steps:
 Step 1 : Download the desktop version of BUSY.
 Step 2 :click on administration
 Step 3 : Configuration 
 Step 4 : select SMS Configuration. 
 Step 5 : Select the SMS channel.
 Step 6 : Enter the mobile number where the SMS has to be sent. This will pull the number from the Account Master.
 Step 7 : Click on Send SMS to send the message.
 Make sure to check the configuration settings and ensure that the mobile number is correct.

Follow below steps to reflect sales return/credit note correctly in the GST total sales value received via SMS in BUSY
 Step 1: Ensure you have mention original sales invoice number correct.
 Step 2: Sales return/credit note must be correctly entered as recorded and imported to avoid discrepancies.
 Step 2: Check SMS API configuration.
 Step 3: Go and check is it showing correct in BUSY.
 Step 4: Then take latest backup of your data.
 Step 5: Go in House-Keeping section.
 Step 6: Click on update voucher GST summary.
 If still persists then can share concern on support@busy.in

To configure BUSY for SMS sending, you need to follow these steps:
 Step 1 : Download the desktop version of BUSY.
 Step 2 :click on administration
 Step 3 : Configuration 
 Step 4 : select SMS Configuration. 
 Step 5 : Select the SMS channel.
 Step 6 : Enter the mobile number where the SMS has to be sent. This will pull the number from the Account Master.
 Step 7 : Click on Send SMS to send the message.
 Make sure to check the configuration settings and ensure that the mobile number is correct.

To configure PDF voucher notifications in BUSY, follow these steps:To set up SMS notifications for billing and other important events in BUSY, you need to follow :
 Step 1 : click on administration
 Step 2 : configuration
 Step 3 : features and options
 Step 4 : general
 Step 5 : enable BDEP ID and create unique new BDEP ID
 Step 6 : enable event notification
 Step 7 : configure notification for billing add,modify and delete
 Step 8 : Your changes will send notification in BUSYBNS app as notification
 Step 9 : BLS must be active

To send invoices via WhatsApp using BUSY, the recommended workflow is as follows:
 Pls Follow Below Steps:
 Click On
 Step 1: Administration
 Step 2: Configuration
 Step 3: SMS API Configuration
 Step 4: Create SMS Format
 Step 5: Configure Whatsapp Api & Tick on PDF option.
 Step 6: Voucher Series Configuration
 Step 7: Select Voucher Type & Series
 Step 8: Voucher Configuration
 Step 9: Enable the option send SMS after saving the voucher.
 Step 10: When we save the voucher then sms will get send on whatsapp with invoice pdf link.

To fix the issue of SMS alerts not working on the subsidiary computer, you can try the following steps:
 Step 1 : Check if the mobile application option is enabled in the subsidiary company settings.
 Step 2 : Make sure that the correct voucher series (e.g., sales main) is selected for SMS configuration.
 Step 3 : Verify that the mobile number is registered and linked to the subsidiary company in BUSY.
 Step 4 : Ensure that the SMS settings and configurations are properly set up in the subsidiary company.