Frequently Asked Questions

There could be several reasons why the SMS notifications you receive are not reflecting in Fundamento's server logs or records : 
 1. You need to check you SMS API which you have purchased from your authorised channel partner of BUSY.
 2. Enter correct information in SMS configuration in BUSY.
 3. Exclude BUSY from antivirus and you can make inbound \ outbound rule in window defender firewall.
 4. Enter correct phone number, blocked or filtered messages, or technical issues with the SMS service provider.
 5. Check Internet Network connection

To integrate a third-party API with BUSY for SMS, there are certain prerequisites and requirements. Here is a checklist:
 Step 1: Obtain API documentation and credentials from the third-party provider.
 Step 2: Ensure that you have a stable internet connection.
 Step 3: Configure the API settings in BUSY using the provided credentials.
 Step 4: Test the integration by sending sample message and verifying the responses.
 If you have any problems, you can contact BUSY customer support at 8282828282 or send an email to support@busy.in for help.

To send Invoice via SMS/Whatsapp for a specific date range, follow the below steps
 Step 1: Go to Print/Email/SMS
 Step 2: Print Utilities
 Step 3: Invoice/Documents
 Step 4: Select Sales/Purchase
 Step 5: DateWise
 Step 6: Select Party/Desired Date 
 Step 7: Send
 Steps to Send Payment Reminder from BUSY 
 Step 1: Go Print/Email/SMS 
 Step 2: Payment reminder 
 Step 3: Select type Balance only/Pending Bills/Due Bills 
 Step 4: Select Party 
 Step 5 : Select Date 
 Step 6 : send reminder

To fix the issue of SMS alerts not coming through for billing after reformatting your computer, you can try the following steps:
 Step 1 : Check if the SMS alert settings are still enabled in your software.
 Step 2 : Verify that the correct phone number is entered for receiving the SMS alerts.
 Step 3 : Ensure that your computer is connected to the internet and has a stable network connection.
 Step 4 : Restart the software and check if the SMS alerts start working again.

To customize the SMS content sent to customers in BUSY, you can follow below steps:
 Step 1 :Click on administration
 Step 2 : Configuration 
 Step 3 : Select SMS Configuration. 
 Step 4 : From there, you can modify the SMS templates and customize the content according to your preferences.
 Steps to auto SMS Settings:
 Step 1: Administration 
 Step 2: Configurations
 Step 3: Voucher Series Configurations
 Step 4: Sales/Purchase
 Step 5: Select required series- voucher configurations
 Step 6 : Send SMS After Saving

To set up SMS notifications for billing and other important events in BUSY, you need to follow :
 Step 1 : click on administration
 Step 2 : configuration
 Step 3 : features and options
 Step 4 : general
 Step 5 : enable BDEP ID and create unique new BDEP ID
 Step 6 : enable event notification
 Step 7 : configure notification for billing add,modify and delete
 Step 8 : Your changes will send notification in BUSYBNS app as notification
 Step 9 : BLS must be active

To save a client's phone number in BUSY for easy messaging, follow these steps:
 Step : Go to 'Administration' and select 'Masters.'
 Step 2: Open the 'Account Master' and enter the client's mobile number in the designated area.
 Step 3: Now, when you try to send an SMS related to this client, the mobile number will be automatically selected for the message.
 If you face any issues, you can contact BUSY customer support at 8282828282 or send an email to support@busy.in for help

If you want to configure for sending SMS in BUSY then you need first Buy the SMS API and configure in BUSY. For this you can concern to your authorized channel partner.
 To enable Mobile App feature, you need to follow these steps:
 Step 1: Go to Administration menu then click on Configuration.
 Step 2: Select Features / Options and click on General. Here, you will see an option called Enable BUSY Mobile App set Y to enable it and tick on Through Cloud Sync.

To integrate whatsapp with BUSY, you need to follow these steps:
 Step 1: Go to Administration and click on Configuration.
 Step 2: Choose SMS API Configuration and create a new format.
 Step 3: Type the whatsapp API as whatsapp://send?phone=phoneno&text=message and fill phoneno in Mobile field and message in the Message field.
 Step 4: Save the configurations.
 Step 5: Install and login to the desktop version of whatsapp on your system before sending.
 You can also go through the video : Click here to watch.

To integrate whatsapp with BUSY, you need to follow these steps:
 Step 1: Go to Administration and click on Configuration.
 Step 2: Choose SMS API Configuration and create a new format.
 Step 3: Type the whatsapp API as whatsapp://send?phone=phoneno&text=message and fill phoneno in Mobile field and message in the Message field.
 Step 4: Save the configurations.
 Step 5: Install and login to the desktop version of whatsapp on your system before sending.
 You can also go through the video : Click here to watch.