Frequently Asked Questions

In BUSY, we have to configure Whatsapp API for sending invoices link to the customers. Install the Whatsapp Desktop Version from Chrome. 
Pls Follow Below Steps:
Click On
Step 1: Go to Administration menu and then Configuration tab 
Step 2: and then select SMS API Configuration option 
Step 3: here select Create SMS Format
Step 4: now Configure Whatsapp Api & Tick on PDF option.
Step 5: And then select Voucher Series Configuration tab 
Step 6: and Select Voucher Type & Series and select Voucher Configuration
Step 7: Enable the option send SMS after saving the voucher.
Step 8: When we save the voucher then sms will get send on whatsapp with invoice pdf link.

If you're experiencing issues with SMS notifications despite having one registered mobile number in BUSY, there may be several factors contributing to the problem. To address this issue, consider the following checks and troubleshooting steps:
 Step 1 :Verify that the mobile number registered in BUSY is accurate and correctly entered.
 Step 2 :Review the SMS notification settings in the software
 Step 3 :Make sure your mobile device has an active and stable network connection.
 Step 4 :Check the content of the SMS notifications. 
 Step 5 :Try accessing the software and triggering SMS notifications on different mobile devices to determine if the issue is specific to one device.

To integrate a purchased API with BUSY, you will need to follow these steps:
 1. Obtain the API credentials from the vendor you purchased the API from.
 2. Open BUSY and go to the relevant settings or configuration section.
 3. Look for the option to integrate or configure APIs.
 4. Enter the API credentials provided by the vendor in the appropriate fields.
 5. Save the settings and test the integration by performing the desired actions that require the API.
 If you encounter any difficulties during the integration process, it is recommended to reach out to the vendor of the purchased API for further assistance and troubleshooting.

To diagnose why the customized invoice format is not being sent to a specific recipient, you can take the following steps:
 Step 1. Check the recipient's email address or contact details to ensure they are entered correctly.
 Step 2. Verify if the customized invoice format is being generated and saved correctly in the software.
 Step 3. Confirm if the recipient's email server is blocking or filtering the emails from the software.
 Step 4. Check if the customized invoice format is being sent to other recipients successfully.
 Step 5. Contact the recipient to confirm if they have received any emails from the software, including the customized invoice format.

To troubleshoot the issue of SMS alerts not triggering, you can check the following:
 Step 1 : Ensure that the SMS feature is enabled in the software settings.
 Step 2 : Verify that the correct phone number is entered in the party's master.
 Step 3 : Check if there are any errors or missing information in the SMS configuration.
 Step 4 : Confirm that the SMS service provider is properly integrated with the software.
 Step 5 : Make sure that there is sufficient balance or credits in the SMS account.
 Step 6 : Check if there are any filters or restrictions set for SMS alerts.

If you are unable to open the invoice link sent via SMS, you can try the following steps to resolve the issue:
 Step 1 : Check your internet connection: Make sure you have a stable internet connection to open the link.
 Step 2 : Clear your browser cache: Clearing your browser cache can help resolve any temporary issues that may be preventing the link from opening.
 Step 3 : Try opening the link on a different device: If you are unable to open the link on your current device, try accessing it on a different device such as a computer or another smartphone.

Want to send SMS on Whatsapp
For configure whatsapp follow these steps:
1. Download whatsapp desktop version in your system 
2. Then login whatsapp 
3. Open company then Go in Administration then go in configuration 
4. Then go in Sms configuration click on add new format
5. Mention format name and save whatsapp://send?phone=phoneNo&text=message mention this api is Sms api window
6. Click on upload pdf which was given on top position on right side
7. Mention parametre value in mobile parametre mention text phoneNo and in message parametre mention text message
8. Then click on save configuration and send sms 
Note- Whatsapp not compatible on window 7 or below window 7

To make sure your WhatsApp messages, like invoices, get to the recipient and they read them in BUSY, just do this:
 Step 1: Make sure you've set up and tested your WhatsApp Configuration.
 Step 2: Send the invoice to the recipient.
 Step 3: Ask the recipient to check their WhatsApp on their phone or computer.
 Step 4: When you see two blue checkmarks in WhatsApp, it means the message has been delivered and seen by the customer.
 If you run into any issues, you can reach out to BUSY customer support at 8282828282 or send an email to support@busy.in for assistance.

To activate.NET Framework 3.5 on your system, you can follow these steps:
 1. Open the Control Panel on your computer.
 2. Go to "Programs" or "Programs and Features."
 3. Click on "Turn Windows features on or off."
 4. A window will appear with a list of features. Look for ".NET Framework 3.5" and check the box next to it.
 5. Click "OK" to save the changes.
 6. The system will start installing the necessary files for .NET Framework 3.5.
 7. Once the installation is complete, restart your computer.
 After following these steps, .NET Framework 3.5 should be activated on your system.

To open the PDF on your phone, follow these simple steps:
 Step 1: Make sure you have a PDF app like Adobe Reader on your phone.
 Step 2: If not, download and install Adobe Reader or another PDF app from your app store.
 Step 3: Once installed, go to WhatsApp and find the message with the PDF.
 Step 4: Tap the PDF link in the message to open it.
 Your PDF will open in the app, and you can view or download it. If you face any issues, reach out to us at 8282828282 or email support@busy.in for help.