Frequently Asked
Questions

Q: Why do I need the desktop version of WhatsApp open in the background to send messages through BUSY Accounting Software?

Yes, you need the desktop version of WhatsApp open in the background to send messages through BUSY Accounting Software because the software requires the desktop version to be installed and running for the messages to be sent.

Q: Why do the invoice links sent in BUSY showing expired?

It is possible that you may be attempting to access the invoice link after 15 days because According to the WhatsApp configuration data can only be retained on the server for a duration of 15 days only.

Q: Why only link, not direct PDF in WhatsApp from BUSY?

In BUSY, invoices are sent as links instead of direct PDFs on WhatsApp. This is because the system is configured to send links, and when the recipient clicks on the link, the PDF opens for them.

Q: What is mandatory for whatsapp integration in BUSY after a Windows upgrade?

The requirements for whatsapp integration in BUSY after windows upgrade are mention below: 1. Windows 10 and above. 2. Whatsapp desktop version should be installed on your system. 3. .net framework 3.5 and above.

Q: Direct PDF invoices via WhatsApp in BUSY.

In BUSY, it is not possible to send direct PDF invoices via WhatsApp. The invoices can only be sent through WhatsApp as a link, which the recipient can click on to open the PDF.

Q: Can I send only WhatsApp messages to customers without the need to purchase an API for SMS?

Yes, you can send only WhatsApp messages to BUSY provided an API for whatsapp. SMS contribution is done through WhatsApp, and for sending text messages, you need to purchase an SMS API separately.

Q: Despite clicking on "Full Access," I'm unable to use WhatsApp. What could be the issue?

The issue could be related to network connectivity problems or technical issues with the WhatsApp application itself. It is recommended to check your internet connection and try restarting the application or your device.

Q: Is the SMS feature free of cost when sending messages to customers using a link?

Yes, the SMS feature is free of cost when sending messages to customers using a link. However, your BUSY License Subscription has been renewed because this feature operates when your BLS is active

Q: How can I set up the ability to send mass messaging campaigns to customers in BUSY?

In BUSY, there is no built-in feature to send mass messaging campaigns to customers. However, you can manually send messages to individual customers through WhatsApp integration or by using the SMS API.

Q: Do I need to enable any firewall settings for WhatsApp integration to work properly?

To ensure the smooth functioning of WhatsApp, it is necessary to enable the .NET Framework 3.5 feature. You can activate this feature through the Programs and Features option in the Control Panel.

Find Solutions to Common Issues Related to notification-tools - whatsapp

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Why do I need the desktop version of WhatsApp open in the background to send messages through BUSY Accounting Software?

Yes, you need the desktop version of WhatsApp open in the background to send messages through BUSY Accounting Software because the software requires the desktop version to be installed and running for the messages to be sent.

Why do the invoice links sent in BUSY showing expired?

It is possible that you may be attempting to access the invoice link after 15 days because According to the WhatsApp configuration data can only be retained on the server for a duration of 15 days only.

Why only link, not direct PDF in WhatsApp from BUSY?

In BUSY, invoices are sent as links instead of direct PDFs on WhatsApp. This is because the system is configured to send links, and when the recipient clicks on the link, the PDF opens for them.

What is mandatory for whatsapp integration in BUSY after a Windows upgrade?

The requirements for whatsapp integration in BUSY after windows upgrade are mention below:
 1. Windows 10 and above.
 2. Whatsapp desktop version should be installed on your system.
 3. .net framework 3.5 and above.

Direct PDF invoices via WhatsApp in BUSY.

In BUSY, it is not possible to send direct PDF invoices via WhatsApp. The invoices can only be sent through WhatsApp as a link, which the recipient can click on to open the PDF.

Can I send only WhatsApp messages to customers without the need to purchase an API for SMS?

Yes, you can send only WhatsApp messages to BUSY provided an API for whatsapp. SMS contribution is done through WhatsApp, and for sending text messages, you need to purchase an SMS API separately.

Despite clicking on "Full Access," I'm unable to use WhatsApp. What could be the issue?

The issue could be related to network connectivity problems or technical issues with the WhatsApp application itself. It is recommended to check your internet connection and try restarting the application or your device.

Is the SMS feature free of cost when sending messages to customers using a link?

Yes, the SMS feature is free of cost when sending messages to customers using a link. However, your BUSY License Subscription has been renewed because this feature operates when your BLS is active

How can I set up the ability to send mass messaging campaigns to customers in BUSY?

In BUSY, there is no built-in feature to send mass messaging campaigns to customers. However, you can manually send messages to individual customers through WhatsApp integration or by using the SMS API.

Do I need to enable any firewall settings for WhatsApp integration to work properly?

To ensure the smooth functioning of WhatsApp, it is necessary to enable the .NET Framework 3.5 feature. You can activate this feature through the Programs and Features option in the Control Panel.

Frequently AskedQuestions