Frequently Asked
Questions

Q: I have to keep setting up WhatsApp notifications over and over. Why don't the settings save?

If you are experiencing issue with whats app configuration check whats app configuration done properly or not,Check api mention properly or not,check parameter value properly mention in mobile and message column

Q: Is there a cost to sending messages using the WhatsApp API in BUSY Accounting Software?

No, there is no cost to sending messages using the WhatsApp API in BUSY. However, your BUSY License Subscription has been renewed because this feature operates when your BLS is active.

Q: Is the WhatsApp API fee a one-time payment or recurring with BUSY?

BUSY have one of the most powerful features of WhatsApp you can send any voucher and report through it. It provides this option for free to all active BLS users .

Q: Automate bill sending to customers on WhatsApp in BUSY.

In BUSY, there is no automated way to send bills to customers on WhatsApp. The process of sending invoices via WhatsApp needs to be done manually for each invoice via SMS.

Q: Enable direct invoice attachment in WhatsApp from BUSY.

Direct invoice attachment in WhatsApp from BUSY is not currently supported. In BUSY, invoices can be sent via WhatsApp manually, but there is no automated way to attach the invoice directly.

Q: How can I get the actual PDF files instead of links when sending invoices through WhatsApp from BUSY?

Currently, in BUSY, when sending invoices through WhatsApp, the invoices are sent as links instead of actual PDF files. There is no direct option to send the actual PDF files.

Q: Why doesn't the bill PDF open directly in WhatsApp from BUSY?

Currently, in BUSY, when sending invoices through WhatsApp, the invoices are sent as links instead of actual PDF files. There is no direct option to send the actual PDF files.

Q: What number will the WhatsApp invoice be sent from my personal number or a company number?

In BUSY, the WhatsApp SMS will be sent from the number configured for WhatsApp in system. This number can be either the companys or the individuals personal number.

Q: What system requirements are needed for WhatsApp integration with BUSY?

To enable WhatsApp integration with BUSY, the system requirements include having WhatsApp installed on the server system and ensuring that the integration is properly configured within the BUSY

Q: When i am trying to send whatsapp from BUSY it ask to install whatsapp everytime. What should i do?

To sending whatsapp from BUSY you need to install whatsapp desktop version on your system. We recommend to install the latest version from the Microsoft store.

Find Solutions to Common Issues Related to notification-tools - whatsapp

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License Management/Softlock/Hardlock

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UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

I have to keep setting up WhatsApp notifications over and over. Why don't the settings save?

If you are experiencing issue with whats app configuration check whats app configuration done properly or not,Check api mention properly or not,check parameter value properly mention in mobile and message column

Is there a cost to sending messages using the WhatsApp API in BUSY Accounting Software?

No, there is no cost to sending messages using the WhatsApp API in BUSY. However, your BUSY License Subscription has been renewed because this feature operates when your BLS is active.

Is the WhatsApp API fee a one-time payment or recurring with BUSY?

BUSY have one of the most powerful features of WhatsApp you can send any voucher and report through it. It provides this option for free to all active BLS users .

Automate bill sending to customers on WhatsApp in BUSY.

In BUSY, there is no automated way to send bills to customers on WhatsApp. The process of sending invoices via WhatsApp needs to be done manually for each invoice via SMS.

Enable direct invoice attachment in WhatsApp from BUSY.

Direct invoice attachment in WhatsApp from BUSY is not currently supported. In BUSY, invoices can be sent via WhatsApp manually, but there is no automated way to attach the invoice directly.

How can I get the actual PDF files instead of links when sending invoices through WhatsApp from BUSY?

Currently, in BUSY, when sending invoices through WhatsApp, the invoices are sent as links instead of actual PDF files. There is no direct option to send the actual PDF files.

Why doesn't the bill PDF open directly in WhatsApp from BUSY?

Currently, in BUSY, when sending invoices through WhatsApp, the invoices are sent as links instead of actual PDF files. There is no direct option to send the actual PDF files.

What number will the WhatsApp invoice be sent from my personal number or a company number?

In BUSY, the WhatsApp SMS will be sent from the number configured for WhatsApp in system. This number can be either the companys or the individuals personal number.

What system requirements are needed for WhatsApp integration with BUSY?

To enable WhatsApp integration with BUSY, the system requirements include having WhatsApp installed on the server system and ensuring that the integration is properly configured within the BUSY

When i am trying to send whatsapp from BUSY it ask to install whatsapp everytime. What should i do?

To sending whatsapp from BUSY you need to install whatsapp desktop version on your system. We recommend to install the latest version from the Microsoft store.

Frequently AskedQuestions